Going to any site, including clicking the link on a crash report, says the tab has crashed. Happens in safe mode as well. Only seems to happen for some users, but I tried a refresh and that didn't solve the problem. I've tried it with an administrator (works fine) and with a normal user (works fine), but it does this for a number of other normal users.
Application Basics
Name: Firefox
Version: 58.0.2
Build ID: 20180206200532
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
OS: Windows_NT 6.1
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Stylo: content = true (enabled by default), chrome = false (disabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: true
Crash Reports for the Last 3 Days
Report ID: bp-24367f94-dab3-42a3-b5eb-42b1f0180219
Submitted: 7 minutes ago
Report ID: bp-9bd27ab9-a7f6-4650-8c7a-ddb521180219
Submitted: 9 minutes ago
Report ID: bp-375ada9d-42d9-4ffb-8ee8-09ca31180219
Submitted: 30 minutes ago
Report ID: bp-b6785e56-aba4-49ee-9894-7a33d1180219
Submitted: 32 minutes ago
All Crash Reports (including 56 pending crashes in the given time range)
Firefox Features
Name: Activity Stream
Version: 2018.01.04.0062-4997c81d
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 25.0.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Shield Recipe Client
Version: 76.1
ID: shield-recipe-client@mozilla.org
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: Blocked for your graphics card because of unresolved driver issues.
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: RDPDD Chained DD
Vendor ID: 0x0000
Device ID: 0x0000
Drivers: RDPDD
Subsys ID: 00000000
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
blocked by runtime: Acceleration blocked by safe-mode
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
GPU_PROCESS:
blocked by runtime: Safe-mode is enabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: ANGLE is disabled
OMTP:
blocked by runtime: OMTP blocked by safe-mode
Media
Audio Backend: unknown
Max Channels: 0
Preferred Channel Layout: unknown
Preferred Sample Rate: 44100
Output Devices
Name: Group
Input Devices
Name: Group
Important Modified Preferences
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180206200532
browser.startup.homepage_override.buildID: 20180206200532
browser.startup.homepage_override.mstone: 58.0.2
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
extensions.lastAppVersion: 58.0.2
layers.acceleration.disabled: true
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1519067897
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180206200532
media.gmp-manager.lastCheck: 1519067896
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1519067899
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1519068821
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {8e0ac259-ebf1-4d15-8771-7088a0a96aed}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1519068821
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
NSPR
Expected minimum version: 4.17
Version in use: 4.17
NSS
Expected minimum version: 3.34.1
Version in use: 3.34.1
NSSSMIME
Expected minimum version: 3.34.1
Version in use: 3.34.1
NSSSSL
Expected minimum version: 3.34.1
Version in use: 3.34.1
NSSUTIL
Expected minimum version: 3.34.1
Version in use: 3.34.1
Experimental Features
Sandbox
Content Process Sandbox Level: 4
Effective Content Process Sandbox Level: 4
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Going to any site, including clicking the link on a crash report, says the tab has crashed. Happens in safe mode as well. Only seems to happen for some users, but I tried a refresh and that didn't solve the problem. I've tried it with an administrator (works fine) and with a normal user (works fine), but it does this for a number of other normal users.
Application Basics
------------------
Name: Firefox
Version: 58.0.2
Build ID: 20180206200532
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
OS: Windows_NT 6.1
Multiprocess Windows: 1/1 (Enabled by default)
Web Content Processes: 2/4
Stylo: content = true (enabled by default), chrome = false (disabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: true
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-24367f94-dab3-42a3-b5eb-42b1f0180219
Submitted: 7 minutes ago
Report ID: bp-9bd27ab9-a7f6-4650-8c7a-ddb521180219
Submitted: 9 minutes ago
Report ID: bp-375ada9d-42d9-4ffb-8ee8-09ca31180219
Submitted: 30 minutes ago
Report ID: bp-b6785e56-aba4-49ee-9894-7a33d1180219
Submitted: 32 minutes ago
All Crash Reports (including 56 pending crashes in the given time range)
Firefox Features
----------------
Name: Activity Stream
Version: 2018.01.04.0062-4997c81d
ID: activity-stream@mozilla.org
Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org
Name: Firefox Screenshots
Version: 25.0.0
ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry
Version: 0.9.6
ID: followonsearch@mozilla.com
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Photon onboarding
Version: 1.0
ID: onboarding@mozilla.org
Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com
Name: Shield Recipe Client
Version: 76.1
ID: shield-recipe-client@mozilla.org
Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org
Extensions
----------
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: Blocked for your graphics card because of unresolved driver issues.
DirectWrite: true (6.2.9200.22164)
GPU #1
Active: Yes
Description: RDPDD Chained DD
Vendor ID: 0x0000
Device ID: 0x0000
Drivers: RDPDD
Subsys ID: 00000000
RAM: Unknown
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: cairo
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
blocked by runtime: Acceleration blocked by safe-mode
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
GPU_PROCESS:
blocked by runtime: Safe-mode is enabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: ANGLE is disabled
OMTP:
blocked by runtime: OMTP blocked by safe-mode
Media
-----
Audio Backend: unknown
Max Channels: 0
Preferred Channel Layout: unknown
Preferred Sample Rate: 44100
Output Devices
Name: Group
Input Devices
Name: Group
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20180206200532
browser.startup.homepage_override.buildID: 20180206200532
browser.startup.homepage_override.mstone: 58.0.2
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
extensions.lastAppVersion: 58.0.2
layers.acceleration.disabled: true
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1519067897
media.gmp-gmpopenh264.version: 1.7.1
media.gmp-manager.buildID: 20180206200532
media.gmp-manager.lastCheck: 1519067896
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1519067899
media.gmp-widevinecdm.version: 1.4.8.1008
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: true
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1519068821
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
security.sandbox.content.tempDirSuffix: {8e0ac259-ebf1-4d15-8771-7088a0a96aed}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1519068821
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
----------------
NSPR
Expected minimum version: 4.17
Version in use: 4.17
NSS
Expected minimum version: 3.34.1
Version in use: 3.34.1
NSSSMIME
Expected minimum version: 3.34.1
Version in use: 3.34.1
NSSSSL
Expected minimum version: 3.34.1
Version in use: 3.34.1
NSSUTIL
Expected minimum version: 3.34.1
Version in use: 3.34.1
Experimental Features
---------------------
Sandbox
-------
Content Process Sandbox Level: 4
Effective Content Process Sandbox Level: 4
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]