ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try reset master password by pressing enter, nothing happens, what am I missing?

  • 1 (رد واحد)
  • 1 has this problem
  • 4 views
  • آخر ردّ كتبه cor-el

more options

I follow the link ( chrome://pippki/content/resetpassword.xul), press enter, and then nothing happens. It looks like a page is trying to open, but none does. So I can't change, reset, or do anything without annoying pop ups about the Master Password. Please help!

I follow the link ( chrome://pippki/content/resetpassword.xul), press enter, and then nothing happens. It looks like a page is trying to open, but none does. So I can't change, reset, or do anything without annoying pop ups about the Master Password. Please help!

الحل المُختار

Try to rename/remove logins.json and key3.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 👍 1

All Replies (1)

more options

الحل المُختار

Try to rename/remove logins.json and key3.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.