Is "uninstalling and re-installing" the same thing as "updating"?
No Sound on my Firefox, but yes on windows. I was advised to Uninstall are reinstall FF. Is that the same as "updating"? If not, how is it done?
All Replies (2)
Hi !
Updating is not the same as reinstalling, but you will be installing the latest version, which (according to your system details, you already have).
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
Modified by Happy112
To address the "no sound" part...
At the time that audio is playing but you hear silence:
Does Firefox display a little speaker icon on the page's tab up on the tab bar, indicating that Firefox is detecting audio playing in the page?
Assuming Firefox displays the audio icon:
Does clicking it make any difference? It operates as a mute/unmute button.
If Firefox thinks it is sending audio to Windows, but Windows isn't playing it, could you check the mixer?
On the Windows Taskbar, in the "notification area" at the lower right (sometimes called the system tray), right-click the speaker icon and choose Open Volume Mixer. Here you can see whether Firefox shows any volume or is muted at the system level. Anything unusual?
Note: If the site is using Flash, check for a muted Flash player in the mixer. When Protected Mode is enabled (the default setting), the mixer usually would show that Firefox is NOT sending audio, that the audio is coming from a separate Flash process.
