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Beginning with version 41, Firefox updates/downloads will not launch. Windows 7.

  • 3 ردود
  • 2 have this problem
  • 7 views
  • آخر ردّ كتبه FredMcD

terryfain
terryfain
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I have 32-bit and 64-bit Dell desktops, both running Windows 7. Beginning with version 41, Firefox either will not download, install, and launch, or else doesn't recognize the security certificates of certain common web sites (e.g., amazon.com, facebook.com, firefox.org (!)) and displays them as text only. On the 32-bit machine, I was okay through version 42.x, but when I tried to update to version 43.0, Firefox isn't recognized as legitimate software. I am running McAfee virus scan 8.8, in case that's relevant.

I hope you can solve this problem, because I much prefer Firefox to Internet Explorer, which I'm forced to use when Firefox isn't working.

Thanks.

I have 32-bit and 64-bit Dell desktops, both running Windows 7. Beginning with version 41, Firefox either will not download, install, and launch, or else doesn't recognize the security certificates of certain common web sites (e.g., amazon.com, facebook.com, firefox.org (!)) and displays them as text only. On the 32-bit machine, I was okay through version 42.x, but when I tried to update to version 43.0, Firefox isn't recognized as legitimate software. I am running McAfee virus scan 8.8, in case that's relevant. I hope you can solve this problem, because I much prefer Firefox to Internet Explorer, which I'm forced to use when Firefox isn't working. Thanks.

All Replies (3)

FredMcD
FredMcD
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Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

terryfain
terryfain صاحب السؤال
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This did not work. I got the same result as before after running the installation procedure: "The item 'firefox.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly." I do not have McAfee Site Advisor on my PC. This happens with both 32-bit and 64-bit PCs running Windows 7.

FredMcD
FredMcD
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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Please post your system details as per my last post.