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some websites like youtube dont work. also whern i click and it takes me to another tab it dosent want to open, with the same messege "the conection was rest"

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 7 views
  • آخر ردّ كتبه FredMcD

CathyPerez
CathyPerez
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I open the Mozilla FierFox it works perfect, but it don't want to open youtube and also when I'm in website and I select a link and it opens in a new tab, I get the same messege.

"The connection was reset

The connection to the server was reset while the page was loading. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."


I have Avast, I check for mallware, the fierwall is off, clean all the history and chookies... When I use Internet Explorer I have no problem. I don't know what else to do.

I open the Mozilla FierFox it works perfect, but it don't want to open youtube and also when I'm in website and I select a link and it opens in a new tab, I get the same messege. "The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web." I have Avast, I check for mallware, the fierwall is off, clean all the history and chookies... When I use Internet Explorer I have no problem. I don't know what else to do.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

FredMcD
FredMcD
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Avast sometimes causes problems. Disable it for a short time, and try again. Also check Avast for updates.

PS https://support.mozilla.org/en-US/kb/update-firefox-latest-version