Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

updating firefox, download not recognized

  • 1 (رد واحد)
  • 3 have this problem
  • 5 views
  • آخر ردّ كتبه ideato

Hrussell
Hrussell
more options

Trying to update Firefox on Mac laptop. The downloaded file will not open, the reason stated is it is not recognized.

Trying to update Firefox on Mac laptop. The downloaded file will not open, the reason stated is it is not recognized.

All Replies (1)

ideato
ideato
more options

Hello Hrussell, please follow the next steps to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you