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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Since yesterday, I have been unable to use Firefox to sign into my online banking and keep getting a sign in error message

  • 2 antwoorde
  • 6 hierdie probleem
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  • Laaste antwoord deur paulthes

paulthes
paulthes
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I have been using Mozilla Firefox and Thunderbird for several years without any problems. Since yesterday, on trying to log into my online banking accounts, I keep getting a sign in error message. I have checked with my bank and the error does not lie with their website or my user name and password. I am able sign in successfully using Internet Explorer. I have tried uninstalling Firefox and then downloading the latest version from your website but this has made no difference

I have been using Mozilla Firefox and Thunderbird for several years without any problems. Since yesterday, on trying to log into my online banking accounts, I keep getting a sign in error message. I have checked with my bank and the error does not lie with their website or my user name and password. I am able sign in successfully using Internet Explorer. I have tried uninstalling Firefox and then downloading the latest version from your website but this has made no difference

Gekose oplossing

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
Lees dié antwoord in konteks 👍 1

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Gekose oplossing

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
paulthes
paulthes Vraag-eienaar
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Worked a treat - Thank you very much.

Paul