Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

i cannot download firefox

more options

we bought a new laptop yesterday. i was very happy with firefox on the old laptop but i am having trouble downloading it on the new one. we now have windows 7. we have also went to a wireless card for internet service. the download gets about half done and asks if i want to run, i push run but message comes up "file is corrupted"

we bought a new laptop yesterday. i was very happy with firefox on the old laptop but i am having trouble downloading it on the new one. we now have windows 7. we have also went to a wireless card for internet service. the download gets about half done and asks if i want to run, i push run but message comes up "file is corrupted"

All Replies (1)

more options

Temporarily disable your anti-virus application to perform the download of Firefox. You may have more than one anti-virus program installed (like a "trial" program your notebook maker installed), so when you disable it, the Windows Security program will become enabled. If you still can't download Firefox you will have to disable that one, too.

After the download is complete, close IE, then re-enable your A-V program, and then install Firefox.