Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My login fails. I get this message: Login to server imap.mail.att.net with username ronpike@sbcglobal.net failed.

  • 3 antwoorde
  • 0 hierdie probleem
  • Laaste antwoord deur sfhowes

more options

Any suggestions would be appreciated.

Any suggestions would be appreciated.

All Replies (3)

more options

Are you using a secure mail key in TB in place of the account password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

Helpful?

more options

I always use a password, which gets entered automatically when I log in. I should point out that this failed login problem is intermittent and ongoing. Sometimes I can login, other times I have to wait several hours. But when the Thunderbird login fails, I can use Mail, and that app works fine.

Helpful?

more options

The point is, AT&T requires secure mail keys for desktop mail apps. The regular account password might work for webmail or phone mail apps, but not apps like TB (the Windows or OS X Mail clients are similar to mobile mail apps).

Remove the account's entries from Settings, Saved Passwords, restart TB, enter the secure mail key when asked for a password.

Helpful?

Vra 'n vraag

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.