Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't open Firefox - error re "platform version '120.0.1'

  • 3 antwoorde
  • 25 hierdie probleem
  • 1207 views
  • Laaste antwoord deur Chris

more options

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0 Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631 Thanks! Julie

Gekose oplossing

Hello. It seems that you have a mixture of old and new files. I suggest that you remove Firefox and reinstall it. You may want to consider a 'custom' installation.

https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer https://support.mozilla.org/en-US/kb/custom-installation-firefox-on-windows

Lees dié antwoord in konteks 👍 3

All Replies (3)

more options

Gekose oplossing

Hello. It seems that you have a mixture of old and new files. I suggest that you remove Firefox and reinstall it. You may want to consider a 'custom' installation.

https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer https://support.mozilla.org/en-US/kb/custom-installation-firefox-on-windows

more options

Thank you! Odd that it suddenly happened.

Appreciate your suggestion.

more options

Terry schrieb

Hello. It seems that you have a mixture of old and new files. I suggest that you remove Firefox and reinstall it. You may want to consider a 'custom' installation. https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer https://support.mozilla.org/en-US/kb/custom-installation-firefox-on-windows

I had the same problem. Reinstalling was the solution. Thank You!!!