Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My bookmarks won't import from the last backup, and they aren't showing up on my computer.

  • 4 antwoorde
  • 2 hierdie probleem
  • 19 views
  • Laaste antwoord deur cor-el

more options

Running firefox 45.7.0

My bookmarks have disappeared from the browser, but the library --> import and backup --> restore shows backups from the past many many days. However, when I try to restore from a backup, I get an error that says "Unable to process the backup file."

Running firefox 45.7.0 My bookmarks have disappeared from the browser, but the library --> import and backup --> restore shows backups from the past many many days. However, when I try to restore from a backup, I get an error that says "Unable to process the backup file."

Gekose oplossing

I signed out of firefox, saving my 'bookmarks' backup to the desktop, then rebooted and suddenly all my bookmarks and profile is back how it is supposed to be. So strange. thank you

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Do you know why the bookmarks disappeared?

Did you try to restore using other backups?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

more options

Gekose oplossing

I signed out of firefox, saving my 'bookmarks' backup to the desktop, then rebooted and suddenly all my bookmarks and profile is back how it is supposed to be. So strange. thank you

more options

Might have been a corrupt file that was removed. Good going.

more options

You get this error when places.sqlite is corrupted. Sometimes Firefox notices this after a few starts and create a new places.sqlite file and restores the bookmarks from a recent JSON backup (bookmarkbackups folder). You lose the history when this happens and the old places.sqlite is renamed to places.sqlite.corrupt.