Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Disable incorrect "you may need to install Media Feature Pack" pop-up

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur rptb1

more options

Whenever I play videos from BBC iPlayer, Mozilla pops up a prompt saying "To improve video quality, you may need to install Microsoft's Media Feature Pack." I have to press a button to remove this message from the full-screen video display.

It is already installed.

How do I permanently disable this pop-up?

I suspect this may be a bug because I am running a "N" or "KN" version of Windows 10.

Whenever I play videos from BBC iPlayer, Mozilla pops up a prompt saying "To improve video quality, you may need to install Microsoft's Media Feature Pack." I have to press a button to remove this message from the full-screen video display. It is already installed. How do I permanently disable this pop-up? I suspect this may be a bug because I am running a "N" or "KN" version of Windows 10.

Gekose oplossing

hi, please note that after each major windows milestone (like the creator's update) you'll have to re-download the media feature pack for the new version: https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

Lees dié antwoord in konteks 👍 4

All Replies (2)

more options

Gekose oplossing

hi, please note that after each major windows milestone (like the creator's update) you'll have to re-download the media feature pack for the new version: https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

more options

philipp said

hi, please note that after each major windows milestone (like the creator's update) you'll have to re-download the media feature pack for the new version: https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017

Thank you, that fixed it. I'll have to watch for these updates in future.