Firefox won't let me into Gmail.
It says that cookies should be enabled, or that I should erase cache, or that there is a problem with Firefox's security settings and I should "add" Google to its list of acceptable websites. I enabled cookies, erased the cache, and am pretty sure that Google is allowed, but it's still not working. I see that many, many other people are having this same issue and I have not found a single person whose issue was resolved. This is pretty ridiculous.
Gekose oplossing
can you try to "forget history for this site" (attention: this will also clear saved passwords) as explained in Websites say cookies are blocked - Unblock them?
one other thing to try is to check in the firefox menu ≡ > options > advanced > network > connection - settings... that firefox is set up to directly connect to the internet ('no proxy').
Lees dié antwoord in konteks 👍 4All Replies (6)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Application Basics
Name: Firefox Version: 32.0.3 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}
Graphics
Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0156 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 9-16-2013 Driver Version: 10.18.10.3308 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406 browser.startup.homepage: http://asus13.msn.com browser.startup.homepage_override.buildID: 20140923175406 browser.startup.homepage_override.mstone: 32.0.3 dom.mozApps.used: true extensions.lastAppVersion: 32.0.3 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104381 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6
NSS Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSSMIME Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSSSL Expected minimum version: 3.16.5 Basic ECC Version in use: 3.16.5 Basic ECC
NSSUTIL Expected minimum version: 3.16.5 Version in use: 3.16.5
Experimental Features
Is that what you mean? Also, sorry to be terse and cranky. It's frustrating because I need to check my email asap as I need it for both school and work (and everything outside of both). Thanks for the help.
Gekose oplossing
can you try to "forget history for this site" (attention: this will also clear saved passwords) as explained in Websites say cookies are blocked - Unblock them?
one other thing to try is to check in the firefox menu ≡ > options > advanced > network > connection - settings... that firefox is set up to directly connect to the internet ('no proxy').
What are the current cookie setting?
Are you allowing cookies or do you block cookies by default and only allow cookies from some domains?
In such a case you may have to allow cookies for the entire google.com top level domain.
If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.
- Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
Thank you, Philipp, forgetting the history fixed it.