Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2 Enabled: true ID: adblockpopups@jessehakanen.net

Name: Flashblock Version: 1.5.17 Enabled: true ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}

Name: Image and Flash Blocker Version: 0.7 Enabled: true ID: imgflashblocker@shimon.chohen

Name: Webroot Filtering Extension Version: 1.0.0.40 Enabled: true ID: webrootsecure@webroot.com

Name: Consumer Input Version: 9948 Enabled: false ID: ConsumerInput@Compete

Name: TopArcadeHits Version: 1.0 Enabled: false ID: {0113D088-8ED1-468C-B225-585A9C53B5E3}

Graphics

Adapter Description: Intel(R) G33/G31 Express Chipset Family Adapter Drivers: igdumd64 igdumdx32 Adapter RAM: Unknown Device ID: 0x29c2 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.1930 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 9-11-2009 Driver Version: 8.15.10.1912 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family Direct3D9Ex vs_0_0 ps_2_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446 browser.startup.homepage: http://search.conduit.com/?ctid=CT3310511&octid=CT3310511&SearchSource=61&CUI=UN32943663548444182&UM=2&UP=SPB3F4BFFF-D3A browser.startup.homepage_override.buildID: 20140716183446 browser.startup.homepage_override.mstone: 31.0 dom.mozApps.used: true extensions.lastAppVersion: 31.0 font.internaluseonly.changed: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1408714969 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npqtplugin: 2 print.printer_EPSON_NX420_Series.print_bgcolor: false print.printer_EPSON_NX420_Series.print_bgimages: false print.printer_EPSON_NX420_Series.print_colorspace: print.printer_EPSON_NX420_Series.print_command: print.printer_EPSON_NX420_Series.print_downloadfonts: false print.printer_EPSON_NX420_Series.print_duplex: 185 print.printer_EPSON_NX420_Series.print_edge_bottom: 0 print.printer_EPSON_NX420_Series.print_edge_left: 0 print.printer_EPSON_NX420_Series.print_edge_right: 0 print.printer_EPSON_NX420_Series.print_edge_top: 0 print.printer_EPSON_NX420_Series.print_evenpages: true print.printer_EPSON_NX420_Series.print_footercenter: print.printer_EPSON_NX420_Series.print_footerleft: &PT print.printer_EPSON_NX420_Series.print_footerright: &D print.printer_EPSON_NX420_Series.print_headercenter: print.printer_EPSON_NX420_Series.print_headerleft: &T print.printer_EPSON_NX420_Series.print_headerright: &U print.printer_EPSON_NX420_Series.print_in_color: true print.printer_EPSON_NX420_Series.print_margin_bottom: 0.5 print.printer_EPSON_NX420_Series.print_margin_left: 0.5 print.printer_EPSON_NX420_Series.print_margin_right: 0.5 print.printer_EPSON_NX420_Series.print_margin_top: 0.5 print.printer_EPSON_NX420_Series.print_oddpages: true print.printer_EPSON_NX420_Series.print_orientation: 0 print.printer_EPSON_NX420_Series.print_page_delay: 50 print.printer_EPSON_NX420_Series.print_paper_data: 1 print.printer_EPSON_NX420_Series.print_paper_height: 11.00 print.printer_EPSON_NX420_Series.print_paper_name: print.printer_EPSON_NX420_Series.print_paper_size_type: 0 print.printer_EPSON_NX420_Series.print_paper_size_unit: 0 print.printer_EPSON_NX420_Series.print_paper_width: 8.50 print.printer_EPSON_NX420_Series.print_plex_name: print.printer_EPSON_NX420_Series.print_resolution: 0 print.printer_EPSON_NX420_Series.print_resolution_name: print.printer_EPSON_NX420_Series.print_reversed: false print.printer_EPSON_NX420_Series.print_scaling: 1.00 print.printer_EPSON_NX420_Series.print_shrink_to_fit: true print.printer_EPSON_NX420_Series.print_to_file: false print.printer_EPSON_NX420_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_NX420_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_NX420_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_NX420_Series.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1406752907

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2

Experimental Features

What is the web address?

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

• Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Note similar question asked again and is active

• This isn't a question, it's a statement. I have figured out how to cause Firefox to lock up at will. /questions/1048331