I-Thunderbird Isithangami Sokwesekwa

I've noticed recently that addresses that were in my personal address book have disappeared, basically they've been deleted. This next bit is from memory so excuse the vagueness. The last time I looked for these I found them in a bin marked as "deleted by thunderbird".

What is going on?

I need these addresses back.

All I get now in my emails are links to the mesages received. This has changed suddenly within the past few weeks. If this can't be staraightened out I will change to another email provider.k

Hi When I send an email they are not going into my "sent" box. They are going into a folder with both my email account addresses i.e. if i send an email from my email account sandy.bell3@bigpond.com it goes into a folder of that email name & the same for my business email account it goes into a folder named csb.wandpc@bigpond.com which came up that obviously was created by you. I would prefer them to go into my proper "sent" folder. How do we fix this. Many thanks. Sandy

I have many programs/apps in my Windows 10 task bar (at the bottom of the screen), and when one of those programs is minimized, the task bar icon for that program has a blue line under the icon, to show that it is still active, but not showing on screen -- that is, except for Thunderbird. If I'm not writing a message in TB at the time I minimize it, there is no blue line under the icon. The problem is: when I'm ready to shut down a session and I've been using Thunderbird at some point in the session and have minimized it, I can't tell from the task bar icon whether TB is active or not, without clicking on the icon. I don't want to have to do that every time I close down the computer, and I don't want to close the session with TB still active. It seems that a simple coding addition would fix the problem, and I can't believe no one else has mentioned the problem. This is not new with 15.1 -- it's been going on for several versions. The ONLY time the icon appears is when there is more than one page of TB open (like Main & Write).

Your prompt response is appreciated. Thanks, engrollie

I have a new email which has been set up in outlook 365. I have created the new identity in thunderbird which thunderbird set up. The new identity will receive emails, it will send read receipts, but will not send emails. It just says "sending message" but it never goes. I have waited for about 3 minutes and it doesn’t even seem to time out.

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

Good morning, I would like to ask you about differencies (0 messages vs. 4 message) in search in TB vs. Outlook. Please see in attachment. Can you help me with this problem pls? I use IMAP settings in both email clients. BR Tibor

I was able to use items saved in my template file yesterday. This morning there are ZERO saved templates. I recreated 1, but I had 50+. Am I out of luck retrieving, and if yes, is there a way to stop this in the future?

In earlier version of Thunderbird I could type in the name of a sub folder address book, Thunderbird would recognize it and add all the entries automatically. Now, in the new improved version, this doesn't happen and the only way I can see of adding the names is to manually select and add all the members of the book. Is there a way of getting Thunderbird to add the sub folder members automatically as before?

I cannot see my accounts/emails as they suddenly disappeared. I am able to see my accounts when I go to File > Get New Messages For, but I am unable to do anything with my Thunderbird app. It shows nothing no matter where I click. The app is updated, and I have even uninstalled and reinstalled it.

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?

I have used Thunderbird for decades, first on Windows, and in more recent years on linux.

Note this refers to IMAP.

I have subfolders under sent for particular organisations. These have worked well for several years, but recently have found that many are not moved to their relevant folder, and some sent mail that should stay in the main sent folder, end up in just one of the sub folders. If you move it back the the sent folder it returns to that sub-folder The only change that I have made is moving from Plusnet to Zoho to host my mail around the beginning of the year. However, this problem has only been seen relatively recently, and IIRC first seen after a TB update, though there have been other updates since. When I first noticed that the sent mail was not moving to the subfolders I ran the filters manually and all of the other sent mail disappeared, including on the server. Luckily I had a backup.

I may have to make the sent subfolders as subfolders of the incoming mail though I don't really want to do that, and I don't know if I wil still have issues.

Any help will bee greatly appreciated

Hello, I have set up several mail accounts in Thunderbird. Unfortunately, the inbox of one account is not displayed in the Inbox group, the archive of another account is not displayed in the Archive group and the third account has an entry in the Sent group, but it is out of date. Instead, the current one can be found separately in the ‘Folder’ account. How can I fix this in the grouping view?

Sometime within the past few weeks, some images are failing to display inline. Mixed symptoms: sometimes get box where image should be, sometimes just see a link. TBird doesn't ask permission to display online content. Tried help and online search, without success. Screenshot attached. Thanks!

Good morning Windows 10, TB 115.11.0 32 bit. Multiple email accounts, some gmail, others like sfr, lol and free. All accounts use POP. All working before weekend, shut down the PC. Monday morning, opened Windows, all seems there except TB which has a screen with an Account Setup tab inviting me to set up an existing email address. Close that tab and the attached screen image appears, open tabs blank, no accounts pane on the left, no emails, no local folders. Nuffin. Restart TB and Windows, twice, still Nuffin. Look in Profiles, yes, under Mail all profiles appear to be present and the correct size. Going to gmail’s on line email system shews account open and receiving email normally. I had a problem a month ago after a TB update when all accounts were present but no emails were displayed. I changed the password to 0auth and recovered my emails. That took three days to resolve and I lost a business client through the delay in responding. Today I must file several court documents or I shall be in deep poo. Any suggestions how to recover the left hand accounts pane and see the accounts and folders will earn my undying gratitude.

Hello Team,

Please be aware that we are encountering issues configuring POP for Office 365 using Thunderbird, as it is generating an error stating the username and password are incorrect. Our Multi-factor Authentication (MFA) is enabled, and we are attempting to utilize OAuth2.

When I download messages, it often says there are say '6 new messages', but only 3 appear on the screen. I'm wondering whether the others are going to Junk, but I am unable to access it. So my question is, how do I access Junk Thanks David White

Basic UI: my wife had three message windows showing but not the main inbox. This is running on a Mac. Cmd-1 in any of the windows did NOT display the Inbox. AND THERE AREN'T ANY MENU OPTIONS THAT ARE APPARENT TO BRING UP THE MAIN WINDOW! What?! Can someone tell me how I'm supposed to bring up the main window with my message list if it isn't already showing? (And please don't tell me to go to Settings. That worked, indirectly, but it's the least intuitive approach I think I've ever seen.)

Seriously, this was frustrating and embarrassing, since I recommended Thunderbird to her.

Hyperlinked text does not paste into Thunderbird email

With Thunderbird’s apparently well-earned raking of #21 and market share of 0.0%, I will ask that this issue and exchange NOT directed not to the Support Forum (more part of the problem than a solution) but brought to the attention of the Mozilla/Firefox executive staff for I think this may demonstrate why this product ranks so low--- presuming Mozilla execs care about that.

The last, unprofessional retaliatory reply was from ‘moderator’ NoahSUMO who, rather than be proved wrong (like every previous wrong answer he defended) and allow the proof of those errors to be shown, instead retaliated by closing the question to prevent reply that might prove his stated prejudices are wrong.

Two points will suffice (see attached) to answer the questions NoahSUMO raised but nailed the door shut to prevent being refuted.

1. No, I have no older version of TB (why did not one ask before?). My program (since you failed to check) is up to date (see attached)

2. No, again, there is no HTML option to paste (See screen shot proof attached yet again– and refuted and shown again) . 3. I have no TB add-on’s at all (why did no one bother to even inquire)?

So the demonstrable solution to a problem Mozilla support can not solve (after multiple answers are PROVED AND DOCUMENTED as wrong) is to respond with self-righteous and rather juvenile tantrum to block and punish the dissenter who had the temerity to prove the advice of the ‘experts’ was wrong. This is less the behavior a forum staffed by adults and professionals trying to solve problem than a church of true believers intolerant of any dissent against dogma.

In response to To NoahSUMO his retaliatory display of intolerance follows and responses to his “No reply” reply are in ALL CAPS to distinguish. If Mozilla executives support this kind of support then they have no reason to complain they command 0.0% of the market share.

“I'm sorry, I'm afraid I'm going to have to close your question.

“There are many times in support where not every mysterious glitch or bug can be determined quickly & easily. Sometimes more time, testing & troubleshooting is needed to learn what is causing the issue.

“But rather than offer you more steps to try then watch you return, get defensive & berate others saying you've already tried that and did we understand the question and so on & so forth, I'm just going to close this question & leave you with these final thoughts (of which may anger you, simply for trying to help you troubleshoot your problem).

The main problem: “‘Paste as HTML: Instead of directly pasting the text, try pasting it as HTML. You can do this by right-clicking in the email body and selecting "Paste as HTML" or by using the keyboard shortcut (Ctrl+Shift+V in some applications). This should retain the formatting, including hyperlinks.’”

FALSE. AGAIN, THAT OPTION DOES NOT EXIST. SEE ATTACHED.

“Observations: Your Thunderbird version is unknown. For all we know, you could be using a older version of TB which is missing the "Paste as HTML" option from the right-click context menu. “

FALSE: MY TB PROGRAM IS NOT “UNKNOWN”. AND YOU NEVER EVEN CHECKED. IT IS KNOWN, VERIFIED, AND THE MOST CURRENT VERISON. (SEE ATTACHED.)

“You could have a addon installed that is breaking the context menu & hiding the "Paste as HTML" choice from you.”

THERE ARE NO TB ADD-ONS. NEITHER YOU NO ANYONE ELSE EVEN ASKED. NOW YOU RELY ON AN EXCUSE NO ONE INQUIRED INTO? NICE.

“You would need to disable ALL your addons in Thunderbird, restart the program then test again to see if the option was returned to the context menu. You might angrily retort you don't have any addons installed. Are you sure? You better check. If confirmed no addons are installed, move on to the next troubleshooting idea.

“YOU BETTER”?! WOW. NICE. NO, THERE ARE NO ADD ONS. AND IF YOU (OR YOUR COLLEAGUES) WERE TRULY INTERESTED SOLVING THE PROBLEM AND THOUGHT THAT MIGHT BE THE ISSUE THEN WHY DO YOU ONLY MENTION IT NOW AND NOT BOTHER TO TELL HOW TO DO THAT BUT BLOCK RELY? NO, THERE ARE NO ADD ONS. (SEE ATTACHED)

“Could your Thunderbird profile be broken somehow? Is it very old profile & a settings file got damaged thus hiding this option? Or again, are you using a very old version of Thunderbird where this option is not present?”

“COULD”? HOW WOULD I KNOW? WHY DO YOU ONLY ASK NOW AND THEN RETALIATE BY BLOCKING ANY RESPONSE? RATHER TELLING. THIS SPECULATION AND THREATENING “YOU BETTER” ATTITUDE DEMONSTRATE A CLEAR LACK OF INTEREST IN PROBLEM-SOLVING WHERE THE DEFECTS LIE SOLELY WITH YOUR PRODUCT AND YOUR AGENTS’ INABILITY TO REMEDY THE DEFECT OR EVEN ACKNOWLEDGE THE DOCUMENTED PROOF OF FACTS.

“Finally, no support forum anywhere on Earth can guarantee your problem will be solved. It takes lots of patience, lots of testing, lots of troubleshooting and lots of time. Sometimes if you work thru a premade list of common fixes it can help you narrow down the problem faster. If a support forum can't solve your issue, we are never happy about it & continue to think about it in the future in case we finally find the obscure resolution to your problem. Endlessly talking about the problem can not magically produce a solution. Real troubleshooting work must be done.”

THANKS BUT IF MOZILLA’S AGENTS CANNOT RESOLVE SO SIMPLE AN ISSUE WHEN THEIR OWN STATEMENTS ARE PROVEN FALSE, THEN AFTER THEY FAILED TO MENTION ANY OF THE ISSUES YOU NOW TOSS OVER, AND AFTER RETALIATING AGASNT A USER WHOSE VALUABLE TIME THEY HAVE WASTED, IF YOU AND THEY ARE NOT COMPETENT TO SOLVE SO SIMPLE A PROBLEM WITH YOUR PRODUCT BUT CAN ONLY RETALIATE THEN NEITHER THIS PRODUCT NOR ITS AGENTS ARE FIT FOR PURPOSE. 0.0% IS EARNED AND YOUR MARKET SHARE IS QUANTUM MERUIT.

FINALLY, IF YOU AND MOZILLA’S TB AGENTS CANNOT TOLERATE, BUT MUST RETALIATE AGASNT, A USER WHOM YOU SELF-RIGHTEOUSLY CENSOR AND SILENCE FOR CALLING-OUT AND DOCUMENTING YOUR DEFECTS AND ERRONEOUS STATEMENTS OF FACT, THEN, WITH ALL DUE RESPECT, YOU HAVE NO BUSINESSES SERVING THE PUBLIC AND ARE NOT AN ASSET TO MOZILLA BUT A LIABILITY.

“Even something like 3rd party programs have been known to inject themselves in Firefox & Thunderbird causing maddening issues that take us a long time to finally find out they were the cause.”

THERE ARE NO “THIRD PARTY PROGRAMS” INJECTING THE THEMSELVES INTO FIREFOX. THIS IS ALL MOZILLA PRODUCT. STOP BLAMING OTHERS AN ESCHEWING CULPABILITY FOR YOUR PRODUCT DEFECTS AND INABILITY TO FIX THEM WITHOUT WASTING OTHERS’ VALUABLE TIME.

YOU (TB AND MOZILLA) ARE NOT THE ONLY PLAYERS IN THE FIELD. WE END USERS HAVE WORK TO DO AND WHEN YOUR PRODUCT DEFECTS GET IN OUR WAY THEN MOZILLA CAN THANK YOU FOR THEIR LOSS OF MARKET SHARE.

“So I leave it to you, to analyze, troubleshoot & test this problem until you find a solution. I wish you the best of luck, I truly do.

“Thanks to everyone who offered their ideas to fix the solution here. I really appreciate your patience in dealing with issues like this.”

IN CLOSING, PLEASE DO NOT DELIVER TB USERS DISINGENUOUS LECTURES ABOUT ‘PATIENCE’ WHEN YOU DEMONSTRATE DISPARITY BETWEEN YOUR OWN WORDS ACTIONS.

PATIENCE? WHEN RETALIATION, CENSORSHIP, AND SILENCING OF DISSENT, ARE YOUR RESPONSES TO YOUR CUSTOMERS’S COMPLAINTS ABOUT YOUR INABILITY TO SOLVE SIMPLE PROBLEMS WITH YOUR PRODUCT DEFECTS THEN I WISH YOU GOOD LUCK IN THE UNEMPLOYMENT LINES AND BANKRUPTCY COURTS.

YOU TELL ON YOURSELF HERE AND DEMONSTRATE PRECISELY WHY THUNDERBIRD NOW COMMANDS A WHOPPING 0.0% OF THE MARKET SHARE AT THE BOTTOM WITH RANK OF #21. A POSITION DEMONSTRABLY WELL-EARNED. AND I TOO WISH YOU THE BEST OF LUCK, AT THE BOTTOM...IN A POSITION YOU HAVE DEMONSTRABLY EARNED. I TRULY DO.