• Okugcinwe kunqolobane

websites do not load - only after restarting the FF app

I can not load Websites after first starting FF or when I open a link from Google news/home. Then the loading bar just goes to 1/4 and nothing happens. I have to restart … (funda kabanzi)

I can not load Websites after first starting FF or when I open a link from Google news/home. Then the loading bar just goes to 1/4 and nothing happens. I have to restart the app to have it load Websites again.

Funny enough - this website here where I am posting this issue loads, but not the other tabs in FF currently.

Asked by ch.t 8 izinyanga ezidlule

Last reply by ch.t 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Youtube videos don't load

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressi… (funda kabanzi)

Firefox doesn't play Youtube videos. When opening Youtube website, the loading progress bar stops at around 80% and the video keeps showing the loading circle when pressing 'play' button.

Seems like only the tabs that have been opened for a while are affected. When opening the same video in the new tab, the issue is gone.

When the app is force stopped and started again, the issue disappears and then appears again after some time.

Installed add-ons: uBlock Origin Privacy Badger Video Background Play Fix

The issue persists when all add-ons are disabled. Can be reproduced when using a mobile network without a VPN connection.

I haven't tried to reproduce the issue with all the add-ons initially disabled.

I've found similar issues, that are however not limited to Youtube: https://support.mozilla.org/en-US/questions/1411513 https://support.mozilla.org/en-US/questions/1419131 https://support.mozilla.org/en-US/questions/1374967

This issue is focused on Youtube, so that hopefully it will be easier to debug.

Thank you for developing and contributing to Firefox for Android. It's a modern and competitive mobile browser. I appreciate your effort!

Asked by Rocking Cat 8 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Tabs load as blank page

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to loa… (funda kabanzi)

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to load as expected.

I'm a big fan of Firefox and have been using it as my main browser for years, but this issue happens so often that I'm considering moving over to Samsung Internet when on mobile.

P.S. I know it isn't an addon issue as this still happens when all extensions are disabled.

I'm using a Galaxy 21FE on Android 13. Tracking protection is set to default. HTTPS only mode is enabled.

Asked by grey 8 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

unable to open certain links from gmail

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but… (funda kabanzi)

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but same problem. (im on mobile btw)

i can access the same webpage just fine if i find it by searching manually in Firefox though

other website links work fine, and this problem only started maybe a few days ago

Asked by frost 9 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Starting Firefox

When starting Firefox there is an almost 5 min. delay. What can I do to eliminate this delay? This started a few months ago. I have been using firefox for several years… (funda kabanzi)

When starting Firefox there is an almost 5 min. delay. What can I do to eliminate this delay? This started a few months ago. I have been using firefox for several years with no problems until now. Thks.

Asked by Bill Cesa 8 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Gmail Stuck on Loading

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.… (funda kabanzi)

Since version 115 I am having problem with some of our gmail accounts. It is stuck on loading more emails with the loading circle. Reverted to version 114 and no problem.

Asked by peter.nanasca 9 izinyanga ezidlule

Last reply by peter.nanasca 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox Android app takes seconds to fully load, even though my wifi is fine

To sum it up, I have this issue where opening the app to the homepage and searching something or going to a website will result in the page taking up to 10-15 seconds to … (funda kabanzi)

To sum it up, I have this issue where opening the app to the homepage and searching something or going to a website will result in the page taking up to 10-15 seconds to fully load. What is weird, though, is that it will not do this if I open another tab and search something. Same thing if I fully close the tab and leave the app, but I go right back into the app to search something, almost like this issue also doesn't happen if I had recently used the app. The second I don't use it for a while, though, the problem happens again. Is there a fix for this? I've tried force stopping the app, clearing the cache, and uninstalling/reinstalling, but it still happens. I checked my internet speed, and everything is fine on there. I also checked how fast other apps load, and they load normally. What is going on? This is very frustrating.

Asked by erihamster532 10 izinyanga ezidlule

Last reply by techguy150 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

My phone tabs are hang when using firefox on andriod

Version: FF Android 101.2.0 (plus other version stuff I can provide if needed), Android 12 Hi there, I wanted to report an issue I've been experiencing on a popular news… (funda kabanzi)

Version: FF Android 101.2.0 (plus other version stuff I can provide if needed), Android 12 Hi there,

I wanted to report an issue I've been experiencing on a popular news site, which seems to have been ongoing for several months now. I'm not sure if anyone else has been having this problem or if it's just me, but I thought it was worth bringing up.

The website in question is . https://alightmotion.net/

My expected behavior when browsing this site is to be able to open links and download files in the background while continuing to browse. However, I've noticed a few issues:

After opening a few tabs, Firefox for Android will hang for almost 30 seconds before doing a deep redraw/repaint of all tabs. It then functions normally until I try to open another background tab from the same website. During the hang, the tab interface continues to redraw, but the pages themselves do not repaint, and no tap events work. When the hang time ends, the pages appear to redraw from scratch, and the context pop-up for the third long-press appears on top of the tab I was looking at. This issue is 100% reproducible for me. Long-press fails when attempting to open the third background tab, but the repaint failure occurs earlier. There seems to be something toxic happening.

Interestingly, when I go back to my Android Home screen after experiencing this issue, there is a deep refresh/repaint, as if the phone has been swapped out or the garbage collector has run.

I have tried clearing all browsing data and using a guest account on my phone, but the issue persists. I don't have any add-ons installed, and neither Chrome nor Firefox Desktop exhibit this behavior. It seems to be specific to Firefox for Android.

Thank you for your help!

Asked by clientwork7861 12 izinyanga ezidlule

Last reply by Paul 12 izinyanga ezidlule

  • Okugcinwe kunqolobane

Websites frequently will not load

I am using firefox v112.1.0 on a pixel 4a 5g (Android 13). Websites fail to load about 70% of the time (the progress bar just hangs indefinitely). This isue is present … (funda kabanzi)

I am using firefox v112.1.0 on a pixel 4a 5g (Android 13).

Websites fail to load about 70% of the time (the progress bar just hangs indefinitely). This isue is present regardless of whether or not I have any extensions enabled.

If I press the "stop loading" button then "refresh" enough times, eventually I'll get lucky and the website will load.

Asked by jacobdjohnson2 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Videos in Firefox on Adroid are not playing

Whilest using the Android Firefox app, suddenly all Videos except normal GIFs stopped playing and are instead eternally loading or showing a blank screen. This is the cas… (funda kabanzi)

Whilest using the Android Firefox app, suddenly all Videos except normal GIFs stopped playing and are instead eternally loading or showing a blank screen. This is the case for Youtube, Vimeo, Imgur and all other Platforms I found so far. By using the beta version of the app in the "about:config" menu I changed the setting "media.mediasource.vp9.enabled" to "true" which fixed it for Youtube, but other Videos on other sites are still not working. I also tried disabling all addons and doing a complete clean reinstall of the app, but this too had no effect.

Any ideas on how to fix are appreciated :) Thanks in advance

Asked by AnyAnom 1 unyaka odlule

Last reply by Claudiu 1 unyaka odlule

  • Okugcinwe kunqolobane

browser takes 30mb data everytime I use it. Slows down to the point can take tens minutes for simple operation. i feel like uninstalling it completely. have read reviews too firefix got worse recently

Browser takes tons data. I clear it. Try to use internet again and again i dont get what I typed in and brower takes over 30mb data. I am clearing history, cache and data… (funda kabanzi)

Browser takes tons data. I clear it. Try to use internet again and again i dont get what I typed in and brower takes over 30mb data. I am clearing history, cache and data many times a day. I will resort to uninstslling Firefox completely.

Asked by dfmichael8 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Adguard support

I am unable to use Firefox on Android as no webpages load when I have Adguard enabled on my phone. Adguard is an ad block that works using a local VPN. It works well with… (funda kabanzi)

I am unable to use Firefox on Android as no webpages load when I have Adguard enabled on my phone. Adguard is an ad block that works using a local VPN. It works well with all other Android browsers except Firefox. I hope there'll be some solution to this issue.

Asked by venkat4541 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox for Android not properly loading page when using Samsung DeX

I have a blog over at venera.social, and when I view my timeline on my Fold4 using Dex, the page doesn't fully load, cutting off about two-thirds of the way down, which i… (funda kabanzi)

I have a blog over at venera.social, and when I view my timeline on my Fold4 using Dex, the page doesn't fully load, cutting off about two-thirds of the way down, which is rather a problem as the navigation buttons are at the bottom of the page. The problem is only when using DeX with an external trackball connected, when using the phone screen as a touch pad or just using Firefox on the phone, the page loads completely.

Asked by Vex 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

firefox is slower than snail on Android

every single website i visited is slow as snail. it took me off. I've been waited for a website to load and it's so freaking slow. i already update my firefox to the late… (funda kabanzi)

every single website i visited is slow as snail. it took me off. I've been waited for a website to load and it's so freaking slow. i already update my firefox to the latest version. and already cleared all cache. please firefox. we need the fastest browsing experience like opera and other web browser. please provide us this

Asked by FUAD ZAWA 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox Android slows down after extended browsing session

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and la… (funda kabanzi)

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and launch it again. This happens consistently as well after disabling extentions. Firefox is updated to the latest version, 110.

Asked by TA 1 unyaka odlule

Answered by TA 1 unyaka odlule

  • Okugcinwe kunqolobane

mobile Bowser consistently way to slow. considering switching.

I just want to report my experience using your mobile browser. navigating through your browser is very slow. I thought it was just the website I was navigating through… (funda kabanzi)

I just want to report my experience using your mobile browser. navigating through your browser is very slow. I thought it was just the website I was navigating through but then I started navigating the same website through another browser and had no problems. Then I noticed navigating through other websites with other browsers was easier too. If there is a method to make navigating through your browser faster then let me know. And I'm frustrated that there is no direct contact to support. I am communicating this report through this media because there was no direct way to make this report to support. That is very frustrating to me. Why isn't there a direct line to contact support. Why is contacting Mozilla volunteers the only option for those looking to report issues or looking for real technical support?

Asked by santi79 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

I am trying to run mobile-firefox on Android. The tablet as a IMX6QuadPlus processor. I am using this build "fenix-108.2.0-armeabi-v7a.apk" from GitHub

These are the issues I am experiencing: Numbered list item The browsing is slow Numbered list item The rendering is incorrect on some pages with garbled text/dia… (funda kabanzi)

These are the issues I am experiencing:

  1. Numbered list item The browsing is slow
  2. Numbered list item The rendering is incorrect on some pages with garbled text/diagram
  3. Numbered list item The browser crashes when I click on a link

Asked by Sergie_Subramoney 1 unyaka odlule

Last reply by Sergie_Subramoney 1 unyaka odlule

  • Okugcinwe kunqolobane

Exorbitantly Protracted Load Times

My Specs: Samsung Galaxy Note 9 Model# SM-N96OU1 Android Version 10 Firefox: 107.2.0 (Build #2015918523), 1490acda7+ This past year, whenever the Firefox Android app is … (funda kabanzi)

My Specs: Samsung Galaxy Note 9 Model# SM-N96OU1 Android Version 10 Firefox: 107.2.0 (Build #2015918523), 1490acda7+

This past year, whenever the Firefox Android app is initialized (from a wholly dormant state, as opposed to starting from a "running in the background" state) it can take upwards of five minutes until I'm actually able to utilize it. During the interim, the page itself is grayed-out and clicking on any other tabs, bookmarks or urls results in a delayed reaction which happens all at once, five minutes later. I've attempted all manner of updating uninstalling, reinstalling, cache-clearing, and what have you, all of which have had no discernable effect on the aforementioned load time. I even considered the possibility that my swollen downloads folder might be the cause, so I migrated the contents elsewhere, cleared the temp data, etc. and rebooted the device. To no avail, sadly. Is this normal behavior? (the software I mean). I would've posted this question months ago, but a complaint about being forced to wait a few extra moments each day feels a little like WPP.

Asked by Laserschwingen Dämonenhai 1 unyaka odlule

Last reply by Paul 1 unyaka odlule