Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Data usage

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has … (funda kabanzi)

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

Asked by 199XEN 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

FIrefox/Duckduckgo problem

I am running Firefox and Duckduckgo on a Samsung Tab A (8.0), model SM-T387V. Just within the last few weeks there have been blank (white) bars covering part of the sear… (funda kabanzi)

I am running Firefox and Duckduckgo on a Samsung Tab A (8.0), model SM-T387V.

Just within the last few weeks there have been blank (white) bars covering part of the search results. This also sometimes appears on a web page.

Screenshot attached.

If I use DuckDuckGo on Chrome it works fine.

What is the problem and how can I fix it? I can't find any support/help on the DuckDuckGo website.

Edit: When I use FireFox with a different search engine it does the same thing. If I use the Chrome browser with DuckDuckgo it works fine.

Asked by jlbolinger 10 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox 119 identify itself as version 25

Hello *, i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed My version is 119.0b3 (Buil… (funda kabanzi)

Hello *,

i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed

My version is

119.0b3 (Build #2015977017), c6de0a34a8+ GV: 119.0-20230929091427 AS: 119.0

And was only update 3 days ago.

Note: i have no Addons installed and about:config does not work here.

How can this be solved?

Thankyou

Asked by mma4miisu 7 izinyanga ezidlule

Last reply by James 7 izinyanga ezidlule

  • Okugcinwe kunqolobane

latest FF blocks router access

You ppl really need to fix FF mobile to allow connection to Arris routers! This is all the new TLS standard problem. Arris does not have any update to Arris routers! T… (funda kabanzi)

You ppl really need to fix FF mobile to allow connection to Arris routers!

This is all the new TLS standard problem. Arris does not have any update to Arris routers!

There a workaround on desktop but you're completely screwed on mobile!

Asked by Greg 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Galaxy Tab A (2016)

Hello! I use this tab. Galaxy Tab A (2016), unfortunately it is not capable to safe files from Firefox, e.g. PDF files. Samsung browser is working but I like to use Firef… (funda kabanzi)

Hello! I use this tab. Galaxy Tab A (2016), unfortunately it is not capable to safe files from Firefox, e.g. PDF files. Samsung browser is working but I like to use Firefox. Best regards Ted Ernhill

Asked by ted43 11 izinyanga ezidlule

Last reply by Paul 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Tabs load as blank page

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to loa… (funda kabanzi)

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to load as expected.

I'm a big fan of Firefox and have been using it as my main browser for years, but this issue happens so often that I'm considering moving over to Samsung Internet when on mobile.

P.S. I know it isn't an addon issue as this still happens when all extensions are disabled.

I'm using a Galaxy 21FE on Android 13. Tracking protection is set to default. HTTPS only mode is enabled.

Asked by grey 9 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule

Lost my passwords after reinstall

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but … (funda kabanzi)

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Asked by whattodo 2 izinyanga ezidlule

Last reply by TyDraniu 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Overlay

Hello, On Android, When i search something on google (using Firefox), switch to "pictures", and the chose a pic, the Text unser the pic has a transparent background and i… (funda kabanzi)

Hello, On Android, When i search something on google (using Firefox), switch to "pictures", and the chose a pic, the Text unser the pic has a transparent background and it overlays with some Google specific Texts such as "login", "search setting" and so on.

Asked by benuaq 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

App "minimizes" when video goes fullscreen

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and t… (funda kabanzi)

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and try full-screen again. It usually (maybe always) works the second time.

When it happens, I can briefly see the video go full-screen and rotate to landscape. When the view has disappeared the screen rotates back to portrait. Whenever a video stays in portrait mode when going full-screen, the problem does not occur.

Even when closing firefox, I can still hear the video. So I think it is related to this issue: [https://support.mozilla.org/en-US/que.../1420245]

What I have tried:

  • Switching versions of firefox, they all have the same issue; Firefox, Firefox Nightly, and Fennec.
  • Clearing cache and disabling add-ons has not worked, but seemed to make it happen less frequently for a while (not sure).
  • I tried activating automatic screen rotation, but this made the problem worse. It would then not work the second time and firefox would only display part of the website in the top right corner of the screen. Closing it and re-opening it multiple times did not work. I had to turn auto-rotate back off.
  • I'm using the KISS launcher. Tried switching to various other launchers, but it made no difference.


OS: Calyx OS 4.12 HW: FairPhone 4 Firefox: Fennec v116, Firefox Nightly Add-ons: uBlock Origin, Tampermonkey

Asked by levinj 9 izinyanga ezidlule

Last reply by JambleScrambles 6 izinyanga ezidlule

Dark mode yeah not really

Why won't web pages show in dark mode and are still white. So far the only browser I have seen that will also darken a web page is the standard Samsung browser. Love Fir… (funda kabanzi)

Why won't web pages show in dark mode and are still white. So far the only browser I have seen that will also darken a web page is the standard Samsung browser. Love Firefox on my computer but on a tablet the darkening of web pages from the bright white is crucial. How can this be fixed?

Asked by Michael Marvin 5 izinyanga ezidlule

Last reply by Rick 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Full page screenshot in Firefox for Android

I use Motorola Edge 30 Ultra, and I have noticed an issue with the long screenshot I would love some help with. As shown in this video, devices can make a full page scree… (funda kabanzi)

I use Motorola Edge 30 Ultra, and I have noticed an issue with the long screenshot I would love some help with. As shown in this video, devices can make a full page screenshot in the settings. I have tested on my phone, and this feature works both in the settings and the Chrome app. However, I do not get this arrow pointing down on the screenshot preview in the Firefox app. Please share is it a bug or a functionality not supported in the app and if so, is there a chance of it being integrated. I really like the Firefox and the sync it has with my desktop browser, but this an important feature I use.

Asked by Georgi 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Bookmarks will not sync to android. I tried everything

I cannot get Firefox to sync my bookmarks to to my new android. Other things are syncing so I know sync is working it just will not sync the bookmarks. I have tried every… (funda kabanzi)

I cannot get Firefox to sync my bookmarks to to my new android. Other things are syncing so I know sync is working it just will not sync the bookmarks. I have tried everything. I have checked my sync settings a dozen times. I've signed out and signed back in on both devices. I have even uninstalled on both devices while signed out and reinstalled and still I cannot get the bookmarks on my phone. Please help! It's a Galaxy s21 and I am on windows 10

Asked by Webster 1 unyaka odlule

Last reply by Paul 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Android System UI crashes after a download completes in Firefox for Android.

About a week ago my phone (Sony Xperia ZX2 Premium running Android 10) started 'crashing to the lock screen' whenever a download finished in the mobile version of Firefox… (funda kabanzi)

About a week ago my phone (Sony Xperia ZX2 Premium running Android 10) started 'crashing to the lock screen' whenever a download finished in the mobile version of Firefox. If multiple files are downloaded in short succession a popup will appear informing me that the 'System UI keeps stopping', with a prompt to close the app or to get to the app info (see the attached photo - clicking either option sends me back to the lockscreen, with the only difference being that after unlocking the phone the former will have stayed with Firefox in focus, and the latter having opened the Settings app on the System UI entry).

Going to about:crashes shows no recent crashes on Firefox's ends. (Plus, Firefox shows no signs of having been closed [like tabs being reloaded] after unlocking the phone again post-crash). The issue currently only happens when downloading a file through Firefox; downloading a file through Edge, Discord, or the Google Drive app produces no problems.

I have already tried force-stopping and restarting Firefox, restarting the phone, and clearing the download history with no luck. Furthermore, I have also checked for updates for the system, the Google Play Store, and Firefox for Android, however all of them were already up to date.

Any help would be sincerely appreciated.

Asked by merelyap 8 izinyanga ezidlule

Last reply by ミヤ 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox on Android shortcuts

Firefox on Android is great, but you can't move your shortcuts, edit the URL for them or sync them with desktop. Am I missing something? Since it's easy to do this very… (funda kabanzi)

Firefox on Android is great, but you can't move your shortcuts, edit the URL for them or sync them with desktop.

Am I missing something? Since it's easy to do this very basic thing that most other browser's have by default?

I can't find an answer to this, and if it's by design, then why? It makes no sense to not have a basic feature like this in a browser.

Asked by Pac81 7 izinyanga ezidlule

Last reply by Paul 7 izinyanga ezidlule

White screen when accessing Google.com

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago Switch to a different connection - error still occurs Swi… (funda kabanzi)

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago

Switch to a different connection - error still occurs Switch from Firefox to Firefox Focus - error still occurs Clearing cache and cookies - error still occurs

Going to https://one.google.com works Typing in the search bar and viewing the search results works Accessing all other URLs works

Accessing https://www.google.com on Chrome works

How do I resolve the issue?

Asked by DEATHFISH 4 izinyanga ezidlule

Last reply by Paul 4 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox doesn't display text correctly

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it … (funda kabanzi)

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it to show up.

I'm using the android mobile version.

I've tried: Clearing the cache Uninstalling/reinstalling Firefox Deleting all add ons Restarting my device Changing font display sizes in Firefox and on my device

It's only Firefox, pages display properly when I try using a different browser. This has been an ongoing problem but its suddenly effecting huge chunks of text on all websites where previously it would only block a word or two on some websites.

(It was even effecting text while trying to type this ticket which is super annoying. )

Asked by thespicydiamond 10 izinyanga ezidlule

Last reply by orange_cat 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Browser freezes when switching between apps.

Hello, henever I tap a link that subsequently opens to an app of some sort, say for instance YouTube, and then come back to Firefox, Firefox will become completely unresp… (funda kabanzi)

Hello, henever I tap a link that subsequently opens to an app of some sort, say for instance YouTube, and then come back to Firefox, Firefox will become completely unresponsive.

I can get it working again if I gesture into my open apps and "refresh" Firefox by opening it again. This happens frequently and is quite annoying.

Any suggestions or is this a reoccurring issue?

Asked by sora434 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

unable to open certain links from gmail

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but… (funda kabanzi)

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but same problem. (im on mobile btw)

i can access the same webpage just fine if i find it by searching manually in Firefox though

other website links work fine, and this problem only started maybe a few days ago

Asked by frost 9 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule