I-Firefox Community Forum

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

I've lost access to my [edited] @hotmail.com email address that is associated with this account, and I'd like to change my email address now before I'm locked it forever. This is the last computer that I have that is still logged in! It seems that to add another email address I need verification from my first email address, which I can not get. Please help! I don't know if your response to this help question will go to my Firefox account or my email, but if it goes to my lava950 email I won't receive it. If you could please also send it to [edited email from public community support forum], I'd really appreciate that. Thank you!

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to ⁨enta3ommry@gmail.com⁩ was returned and we’ve locked your account to protect your ⁨Firefox⁩ data.

If this is a valid email address, and we can help unlock your account.

For the last few days, Firefox is being removed from my computer overnight and i have to re-intall the browser the next morning. Sometimes it's still there the next day, and sometimes it's gone again the next day. What i causing this and how can i prevent it from being removed? Jenny

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite being functional) do not appear in the menu proper. Instead there are just empty buttons. In addition, certain hotkeys aren't working at all. Ctrl+C and Ctrl+V to copy paste are doing fine, but Ctrl-T and Ctrl-W to open and close tabs respectively do nothing. Neither of these issues were happening yesterday.

Application error: a client-side exception has occurred while loading (see the browser console for more information).

where is the browser console? how do i fix it never had an issue with until the last two days?

i dont want to update because of ai. i am tired of updates in the name of security that change how program works. i do not plan to update anymore. i do not want ai to know my name. i dont want to click it away every day. i am tired of your update popup. tired of clicking it away ten times a day. you want to synch to my contacts. dont know why' certainly dont want it to synch, dont even use my calander but you want it to synch also. why? i came to you for a browser. do you have a secure browser that is just a browser? can you help me stop the update popup or tell me a browser that is not ai.

Just updated from version 140.0.4 to version 141.0 and all my bookmarks AND browsing history are gone! I do see the appropriate files in my Firefox profile folder.

I tried following the instructions in the "Fix "The bookmarks and history system will not be functional" error message" article (https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional?as=u&utm_source=inproduct&redirectslug=The+bookmarks+and+history+system+will+not+be+functional&redirectlocale=en-US), but they are not correct, i.e., Solution 3: Update Security Software definitions does not apply as I have Defender turned off in favor of using ZoneAlarm. And those instructions say to update the definition, but there's not place to update the definitions.

I tried to import bookmarks from the Bookmarks folder, but when I click on "Choose file", Firefox either does nothing or shuts down without displaying any error.

100% disappointed with this update!

Using Firefox as my browser, I have over the last few days been unable to maintain a connection with the internet.

You will please excuse me as I am a 70 year old with limited understanding of the interaction of the internet and its terminology.

A couple of things you may need to know to offer me advise I just received a refurbished Dell laptop with windows 11. I'm using firefox as the browser comcast xfinity is my ISP I subscribe to NordVPN and NordPass

I am having a problem maintaining a connection to firefox.

I can look on the taskbar and see that I am connected via Comcast and the NordVPN and yet I will have displays of "you are not connected to the internet" or similar wording. If I need to include that, at these times, I look at the task bar and I confirm that I am connected.

In addition to this Windows 11 laptop, I have two active android phones. My Gmail, last I checked on the laptop was displaying vividly inaccurate time stamps to incoming emails. My phones however show the emails with accurate timestamps. (A difference of 4 to 6 hours like EST New York to middle of the Pacific Ocean)

I do have photos of these events, screenshots of sorts... but they're on the phone. I'm currently using the firefox browser to offer this post/question, but I sit in anticipation of it acting erratically. Finally I have downloaded a different browser to use while the firefox issue is being trouble shot.

Rather than add more possibly irrelevant information, I'll send now and let the community ask me questions.

Al R

This has gone on for years now and never seems to get fixed.

Bookmarks within a folder will randomly change order. Most will stay in place, but a few of the latest ones I added, which were at the bottom, will suddenly jump to the top.

Literally every single extensions I try to download says Installation aborted because the add-on appears to be corrupt. I don't know why because I just downloaded firefox.

Roughly every 2 weeks I backup important files to a external hard drive.

One of the things I always backup is my Firefox profile. I have been doing this for years without any problems.

I 7zip my profile and copy it to the hard drive.

I tried to do this yesterday (July 25 2025), and was getting access denied messages for files in the profile. So I tried to simply copy the profile. Same thing access denied.

I cleared the history, used wise disk cleaner, rebooted my machine and tried again. Same thing access denied when trying to backup or copy the profile.

I am assuming that this is happening since 141 because I updated Firefox since the last time I backed up my profile, and never had a problem previously.

Could anyone have an idea what the problem is? Thank you for your time.