Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

latest version of Firefox lost my bookmarks

Yesterday I clicked the download button "Download the latest version of Firefox", and restarted my laptop. After this my bookmarks disappeared and my only method to retri… (funda kabanzi)

Yesterday I clicked the download button "Download the latest version of Firefox", and restarted my laptop. After this my bookmarks disappeared and my only method to retrieve them was to restore my system back to an earlier time period. Now, I'm offered that same download but NO THANK YOU until I know I'll still have my data.

Asked by grt_49 1 inyanga edlule

Last reply by Paul 1 inyanga edlule

Bookmarks and contents

I suddenly and unaccountably lost access to my bookmarks and their contents. Where I used to have two "stars" at the address banner, the left one to bookmark sites, and t… (funda kabanzi)

I suddenly and unaccountably lost access to my bookmarks and their contents. Where I used to have two "stars" at the address banner, the left one to bookmark sites, and the right to access bookmark folders and their contents, I now only have one star which bookmarks new sites. I can still see my folders, but cannot access them and cannot tell if they have any contents. I have used Firefox for many years with no problem. I'm stumped and frustrated. Any help will be greatly appreciated. Thanks.

Asked by kat291 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

"Unverified session" when syncing browser data

Hello, I am trying to sync my browser data between two computers. On the computer I want the data from I click on "Sign in to Sync". This brings me through a couple menus… (funda kabanzi)

Hello, I am trying to sync my browser data between two computers. On the computer I want the data from I click on "Sign in to Sync". This brings me through a couple menus asking me to sign in with google, and finally sends me to a space to set my password. I already have an account associated with my email and already have a password. I type in my same password again and a red bar with "Unverified Session" appears at the top. I am using the latest version of firefox on windows 11. I do not want to delete my account or make a new one. I have tried as many ways as I can think of to link my existing mozilla account to my browser but it simply will not let me. Another support ticket solved this by creating a new account but I find this solution unsatisfactory.

Link to the unhelpful ticket: https://support.mozilla.org/en-US/questions/1435232

Asked by Thomas Kennerly 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

updated to Version 124.0.1 (64-bit), now adblocker ultimate blocking website ( are you human requests)

updated to Version 124.0.1 (64-bit), now adblocker ultimate blocking website ( are you human? not a robot requests). There's no button to confirm. I can get to log in s… (funda kabanzi)

updated to Version 124.0.1 (64-bit), now adblocker ultimate blocking website ( are you human? not a robot requests). There's no button to confirm.

I can get to log in screen ( Sams' club) but it goes right back to the are you human screen?, 

I can access the website if turn off Adblocker Ultimate. Adblocker appears up to date. When I disable Adblocker there is still a request, but this time a button below to press and hold which takes me to login screen. I can successfully login then. Reporting the issue which began within 5 min of the last Firefox update. I updated 3/23/2024

Asked by Lucy Howell 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

Can't restore Firefox session after doing System Restore in Windows 10

I used System Restore in Windows because I lost my Search Engine in Firefox and it didn't exist in "Customize Toolbar" option. I researched how to get the Search Engine b… (funda kabanzi)

I used System Restore in Windows because I lost my Search Engine in Firefox and it didn't exist in "Customize Toolbar" option. I researched how to get the Search Engine back but nothing worked. I thought System Restore would solve the problem. Now I can't restore my previous Firefox session. And I can't find a sessionstore.jsonlz4 file. I read you have to rename a file in sessionstore-backups folder to sessionstore.jsonlz4 but I don't know which file to rename. I also read you can restore a recent upgrade.jsonlz4 but that is dated 3/5/24. I loaded previous.jsonlz4 file using the Scrounger tool but that didn't restore the session I had. (The previous.jsonlz4 file is dated 3/22/24 about 45 minutes ago.) I want to restore the session I was using earlier in the day. And "Restore Session" option has disappeared from the Firefox History dropdown menu. I tried the "Restore Firefox" option but that didn't help anything and it made my dropdown menus disappear. I have no idea how to get the session back that I was using earlier in the day.

Asked by rjc7394 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

Suddenly no sound on rumble.com (March 24 2024)

Yesterday I was playing videos on rumble fine. Sat my laptop down, picked it back up after waking up and suddenly no sound on any rumble.com video. Youtube plays video an… (funda kabanzi)

Yesterday I was playing videos on rumble fine. Sat my laptop down, picked it back up after waking up and suddenly no sound on any rumble.com video. Youtube plays video and audio fine. So does X and truth social. In fact, any website plays audio EXCEPT rumble.com. Its not Windows related. Its firefox related. I installed Chrome and rumble.com plays with sound fine. I uninstalled firefox and reinstalled and that didnt fix it. I have rumble installed via WebCatalog an it plays videos and audio fine. I then installed Firefox nightly and never signed in or anything and still rumble isnt playing sound. Its rumble+firefox=no sound. And it appears to be happening to others too on other help forums. DOES ANYONE KNOW HOW TO FIX THIS?

Asked by Human 1 inyanga edlule

Last reply by zeroknight 1 inyanga edlule

home browser and all website screens are way to large

My home screen and all other browsing screens are so high and wide that I can't scroll down because the side slide bar is not on the screen. I have no idea how this happe… (funda kabanzi)

My home screen and all other browsing screens are so high and wide that I can't scroll down because the side slide bar is not on the screen. I have no idea how this happened! I can't find any articles that help me reduce the screen size that I can understand. There seems to be no solution option in firefox settings to adjust the screen size. The View tab does not help because it just offers zooming of the data on the screen, not the actual size of the screen.

I am going to use Chrome and/or MS Edge until this screen size issue is resolve by firefox, and I may not come back to using firefox any more - including cancelling my subscription to Mozilla VPN.

Asked by chezmich 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

Video playback (and other misc. webapp) issues, which do not occur when using a Private Browser window

I am facing an issue with my Firefox. This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoy… (funda kabanzi)

I am facing an issue with my Firefox.

This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoying!!) videos will stick while audio plays in the background. This does not always happen, but once it starts there seems to be some sort of cooling off period before things work again.

Reddit video player never works, seeming to silently crash - never showing the play button or video controls overlay.

I have had miscellenious other issue with other website that include forms to fill out and navigate where the elements like "next" or "submit" are completely unresponsive.


  • Refreshing the page does not fix it.
  • Clearing Firefox's cache and data did not fix it.
  • "Refreshing" Firefox did not fix it.

Strangely, the same video/page will always work on a Private browser window. I appreciate that these windows don't have extensions active, but I have activated every extension in private browsing and it still works.

The only extensions I have are:

  • Privacy Badger
  • uBlock Origin
  • Bitwarden

I have no idea what it is about my "normal" browser which is broken, and why things are fine in the private window, but this is immensely frustrating.

I really don't want to have to change to another browser (Chrome... ew...) but I need this fixed if I am to continue.

Asked by Paul Naidoo 1 inyanga edlule

Last reply by zeroknight 1 inyanga edlule

Startup - previously opened windows

Hello, Why doesn't "open previous windows" work? It can't be checked off in settings. It seems other people have this problem. Are there any fixes? I have a Windows… (funda kabanzi)

Hello,

Why doesn't "open previous windows" work? It can't be checked off in settings. It seems other people have this problem. Are there any fixes? I have a Windows computer with Windows 11. It works on my Android phone, but not on my desktop.

Thank you, Tom

Asked by Tom 1 inyanga edlule

Last reply by jscher2000 - Support Volunteer 1 inyanga edlule

Update

Whenever I am ready to type out my password for my Gmail account using Private on Private window, Firefox asks me to update. Is is legitimate, or Goole is doing somethin… (funda kabanzi)

Whenever I am ready to type out my password for my Gmail account using Private on Private window, Firefox asks me to update. Is is legitimate, or Goole is doing something?

Asked by stanfieldnss 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

screenshot entire webpage

hello I can not screenshot full-page webpage when clicking full-page on some websites, it only print visible part on same website, i cant print as pdf either … (funda kabanzi)

hello I can not screenshot full-page webpage when clicking full-page on some websites, it only print visible part

on same website, i cant print as pdf either

Asked by Asma 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

Can't Log Into Secure Websites

I recently bought new computer with Windows 11 Home Edition. Downloaded FIREFOX browser and migrated in my bookmarks, (which worked GREAT!!!!). Then I attempted to log in… (funda kabanzi)

I recently bought new computer with Windows 11 Home Edition. Downloaded FIREFOX browser and migrated in my bookmarks, (which worked GREAT!!!!). Then I attempted to log into the Your Neighbourhood Credit Union (YNCU) website. I could enter my user name, password and security question but then I received a message, on their website: "The system is experiencing problems. Please try again later." (see attachment below). After working with YNCU staff for HOURS, it was suggested that I log in using "Microsoft EDGE" browser. My login was accepted in seconds - NO problems. Today I attempted to log into the Canada Revenue Agency (CRA). Again I was able to enter my user name, password and answer to my security question. The response I received was: "404 -- NOT FOUND From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10,4.5 404 Not Found The server has not found anything matching the Request-URI. No indication is given of whether the condition it temporary or permanent. If the server does not wish to make this information available to the client, the status code 403 (Forbidden can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address." I immediately attempted to log into the CRA website using "Microsoft EDGE" and was IMMEDIATELY granted access after entering security information. I REALLY LIKE using the FIREFOX browser - and detest using Microsoft EDGE, but unless this access issue is resolved I will be forced to use EDGE :(.

Asked by JD 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

Unable to open live chat support with Express vpn

I use Express VPN whenever I'm on the computer. I have used Firefox as my browser and DuckDuckGo as my search engine. Just recently, I went to install the latest version … (funda kabanzi)

I use Express VPN whenever I'm on the computer. I have used Firefox as my browser and DuckDuckGo as my search engine. Just recently, I went to install the latest version of vpn and had issues. Went to their support page: https://www.expressvpn.com/support/ and could not access their Live help (messaging)? If I use another browser, say Chrome, and go to the same support page, I CAN use the Live help messaging section. This peoblem happens on my Desktop and also my laptop. When using my iphone, i don't have this issue. Can you Help?

Asked by crusin50 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

Trying To Fix The Wrong Time in Firefox Ended Up Removing Firefox's Ability to Display a Player Within a Site if Another Site Has Embedded it.

My Firefox browser did not update with daylight savings (this is my first time being in a country with daylight savings with this PC) and now all in-browser times are an … (funda kabanzi)

My Firefox browser did not update with daylight savings (this is my first time being in a country with daylight savings with this PC) and now all in-browser times are an hour behind, which is already really confusing for someone experiencing daylight savings for the first time. Now that I do not have a phone, this went from mildly annoying to really messing up my day-to-day life. As a result, I researched, found and followed this question-and-answer proposed solution to my issue but it didn't work. Now, I've been pushed a step backward because I have also lost the ability to view TV shows and movies on third party websites because the player will not load and a 'Website will not allow Firefox to display the page if another site has embedded it' notice will pop up (image for reference). This is super infuriating due to the fact that my PC is older and genuinely cannot run any kind of chromium browser and Firefox is the only way I can access said third party sites. It would be wonderful is anyone had a solution for both issues; thank you!

Asked by sagaofyou 1 inyanga edlule

Last reply by zeroknight 1 inyanga edlule

SSL certificate not fully recognized

My webite https://www.tanzaniabirds.net/alphabetical1.htm#gsc.tab=0 has an SSL certificate. The website shows as secure on Edge, Chrome and Safari but not on Firefox. The… (funda kabanzi)

My webite https://www.tanzaniabirds.net/alphabetical1.htm#gsc.tab=0 has an SSL certificate. The website shows as secure on Edge, Chrome and Safari but not on Firefox. The message on the Firefox secure symbol says parts of the page such as photos are not secure. This website is practically all photos taken by me and friends. What can be done to make it show as secure on Firefox? Thanks.

Asked by ireggert 1 inyanga edlule

Last reply by zeroknight 1 inyanga edlule

password manager is covering up drop down options

On some sites where the field allows you to start entering characters and it filters the drop down options, Firefox's password manager is covering up the drop down and I'… (funda kabanzi)

On some sites where the field allows you to start entering characters and it filters the drop down options, Firefox's password manager is covering up the drop down and I'm unable to select an option. If I try to use arrows or select some covered up option, it fills with a stored password and gives me an error that it is an invalid entry. How do I get the password manager to stop taking over these fields?

Asked by CEC145 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule