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"Sorry. We’ve locked your account". -> How do I reopen my account?

Hi I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email acc… (funda kabanzi)

Hi

I have been locked out of my firefox account: I can log in, but I can't sync my saved passwords, bookmarks, search history and so on. I now have access to my email account again: xxx@sol.dk - but how do I unlocke it, so that I can sync my stuff to my new, re-installed firefox browser??

When I press the link 'let us know' (see photo), I'm redirected to this page: https://support.mozilla.org/en-US/ And I'm stuck, I can't seem to figure out how to solve this..

Hope you can help me! Kind regards

Asked by blomstergirl 11 izinyanga ezidlule

Last reply by cor-el 11 izinyanga ezidlule

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firefox opens off screen

On new laptop with Windows 10, with an external monitor in extended desktop mode, Firefox is opening partially off screen such that the top bar is inaccessible so I canno… (funda kabanzi)

On new laptop with Windows 10, with an external monitor in extended desktop mode, Firefox is opening partially off screen such that the top bar is inaccessible so I cannot drag it back on screen. If I close it and reopen, it will usually be back on screen. How can I fix this?

Perhaps related: tabs are not reopened and Restore Previous Session does not work.

There are no extensions open.

Thank you for assistance.

Asked by David400 11 izinyanga ezidlule

Answered by Colin M 11 izinyanga ezidlule

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Block video popups

Many sites have videos playing when I open the page. If I just ignore the video and scroll down without explicitly stopping the video, I get a popup window playing the v… (funda kabanzi)

Many sites have videos playing when I open the page. If I just ignore the video and scroll down without explicitly stopping the video, I get a popup window playing the video. Apparently the popup blocker doesn't consider this to be a popup. Is there any way to kill this annoying behavior?

Asked by DaveStJohn 11 izinyanga ezidlule

Answered by pojoho7699 11 izinyanga ezidlule

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Unable to view videos streamed by a public TV station

I have previously not had this issue, have had no problem viewing videos on this particular website. Recently I've had a raft of of issues (since the latest Firefox upgr… (funda kabanzi)

I have previously not had this issue, have had no problem viewing videos on this particular website. Recently I've had a raft of of issues (since the latest Firefox upgrade??). In this instance, the website is https://www.sbs.com.au/ondemand/ I am signed in as a member. Whenever I try to play a movie or TV show, I get this message:

Video Playback Error Sorry, we’ve encountered an error playing this video. If you have an ad blocker turned on, try turning it off or whitelisting our website before trying again. This may prevent you from loading videos.

I'm PC illiterate so I have no idea how to turn off an ad blocker (as well as Firefox being my browser, I have Quick Heal Anti-Tracker installed). Can someone please provide some help with REALLY BASIC instructions (ie. as if you're talking to an alien who has never used a computer before!). TIA

I also am unable to sign in to my YouTube account so I can watch videos I've subscribed to (I can view videos otherwise on YT). When I attempt to sign in, I get this image (below).

I have emptied cache, deleted browsing history etc, makes no difference. I can access and view SBS and YT on another browser, just not on Firefox.

Asked by Diane 12 izinyanga ezidlule

Answered by Brett Howard Goleman 12 izinyanga ezidlule

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localhost dns

I am migrating my wordpress based website to a new computer with a LEMP stack on Ubunto 20.04. I wish to access and test the website using the firefox browser offline. I … (funda kabanzi)

I am migrating my wordpress based website to a new computer with a LEMP stack on Ubunto 20.04. I wish to access and test the website using the firefox browser offline. I have modified my local dns (/etc/hosts) file to include my site's url but firefox can't find it. Firefox manages to find the nginx greeting and it finds phpmyadmin which is used to manage my database, but it can't locate the wordpress web pages.

One might think I had a problem with my nginx server blocks, but that's not the case because google chrome finds the web pages with no problem.

FIrefox appears to reach out to the internet dns by default and ignore the localhost dns settings. So how do I change Firefox's default settings so that it can access websites on the same computer like Google Chrome does?

Asked by wrknight 12 izinyanga ezidlule

Answered by jscher2000 12 izinyanga ezidlule

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Firefox v83 HTTPS only vs the extention 'HTTPS Everywhere'

Hello Can I deïnstall the add-on/ extention 'HTTPS Everywhere' because of your update Firefox to version 83 with the option for HTTPS only? Thank's Rob Ankersmit r.anker… (funda kabanzi)

Hello Can I deïnstall the add-on/ extention 'HTTPS Everywhere' because of your update Firefox to version 83 with the option for HTTPS only?

Thank's Rob Ankersmit r.ankersmit@upcmail.nl

Asked by r.ankersmit5 12 izinyanga ezidlule

Answered by r.ankersmit5 12 izinyanga ezidlule

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Firefox wrong on blocking Deceptive site ahead

Looks like Firefox uses Google to decide which sites to block when using FF. I know how to turn it off and get around the block, but FF seems to be following the thinkin… (funda kabanzi)

Looks like Firefox uses Google to decide which sites to block when using FF. I know how to turn it off and get around the block, but FF seems to be following the thinking of now allowing conservative Christian views on their browser by using Google. This may backfire and is not an open use of the internet as FF claims. The site being blocked is https://www.toddstarnes.com/.

You may not agree with him, but that doesn't mean blocking the site.

Asked by Jer 11 izinyanga ezidlule

Answered by Wesley Branton 11 izinyanga ezidlule

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Clearing RECENT history deletes ALL history!

Why does Firefox delete ALL history when it asks if you'd like to clear RECENT history. I was silly enough to click on a phishing link and although I exited as soon as I… (funda kabanzi)

Why does Firefox delete ALL history when it asks if you'd like to clear RECENT history. I was silly enough to click on a phishing link and although I exited as soon as I realised nothing was happening, I asked my security system provider if there was anything I could or should do. Could I login to my bank account, for instance. They suggested removing the item from my browser history. So when I saw the option to delete RECENT history, I thought that would be OK - I didn't need anything I had visited recently. But when I looked I noticed that it had cleared the lot!!

Asked by boardmanwj 12 izinyanga ezidlule

Answered by jscher2000 12 izinyanga ezidlule

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More firefox tab crashes (and more BSOD instances as well)

Recently started having tab crashes again after fixing similar crashes about a month and a half ago. I mostly started noticing them after an Avast and Windows 10 update I… (funda kabanzi)

Recently started having tab crashes again after fixing similar crashes about a month and a half ago. I mostly started noticing them after an Avast and Windows 10 update I did on the same day. I've had some blue screens as well since then. Most of the problems seem to occur at least once daily.

Firefox Crash Reports: bp-ed498fdb-fd9f-435f-a79c-0d4f30201214 bp-b0a3ae32-6fe1-41d7-8f38-31de90201212

So far I've tried: - Making sure my Nvidia drivers, OS, and Antivirus were up to date - Running a system file check which did find some corrupted files but claims to have repaired them.

Asked by Hikki 11 izinyanga ezidlule

Answered by FredMcD 11 izinyanga ezidlule

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It became so UNBEARABLE that I sadly MUST stop using Firefox; AND RIGHT NOW!

Hello As others have said recently, Firefox has become unusually greedy in RAM! I love Firefox and it's been my favorite browser for years and years. But there it becam… (funda kabanzi)

Hello As others have said recently, Firefox has become unusually greedy in RAM!

I love Firefox and it's been my favorite browser for years and years. But there it became unmanageable for me!

I'm absolutely not going to spend money to add more RAM to my PC tower, which is only three years old, and otherwise performs perfectly well for my use with all my other apps. There is 8 GB of RAM in my PC, a fast model of RAM, very fast, and expensive. You have to stop, guys, and face the truth! There is a real problem and there is no point in denying it, and saying that it takes more than 8 GB on a PC at the end of 2020.

The CONCRETE result is that we are all going to change the browser we use, it's super sad, and it is happening NOW. I don't want to change, but I have no choice. It's kind of heartbreaking for me, believe me.

Asked by misterpascal 11 izinyanga ezidlule

Answered by NoahSUMO 11 izinyanga ezidlule

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Cannot Log Into Online Banking Site

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I c… (funda kabanzi)

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I can log in just fine from various other browsers.

I have Google around on the issue for awhile now, and have troubleshooted several different things based on what I've Googled, such as clearing all site cookies, data, cache, etc. Also I had a pop-up blocker add-on but I removed it and that didn't do anything. Lastly, I tried completely uninstalling Firefox and re-installing it without ANY add-ons, but it still doesn't work.

Details on what happens: I go to the log in page, and I put in my user and password and click to log in, and it does nothing. It just basically refreshes the page, so the page comes back up with blank user and password fields.

Any help/ideas on the matter would be much appreciated. Thanks.

Asked by dpsadler11 1 unyaka odlule

Last reply by Ed Hampton 9 izinyanga ezidlule

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Can we have an option to restore the previous - previous session please?

When i switch on my computer i have to make sure that i open Firefox and restore the previous session before i do anything else. For example, if you click on a link in an… (funda kabanzi)

When i switch on my computer i have to make sure that i open Firefox and restore the previous session before i do anything else.

For example, if you click on a link in an email - and if Firefox is not open - then it will open Firefox and you have lost access to your previous session tabs.

Yesterday, when i switched on the computer Adobe wanted to remove a program - so i uninstalled the program and then it opened a page in Firefox so i lost 50 tabs. Sigh.

SUGGESTION As well as having the option to restore the previous session could we please have the option to restore the session before that? I think this will make a lot of people very happy.

Asked by abbyeagle 12 izinyanga ezidlule

Last reply by PBC 8 izinyanga ezidlule

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Restore previous session

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the… (funda kabanzi)

Hi. I would like to restore my previous session when I open Firefox (last version of the browser installed). The option is turned on, but nothing happens when I close the browser and I open it again. The support says I should see "Restore previous session" after "New Private Window", but this option is not there. In the history, the list of recently closed tabs is always empty, there are juste one or two links in the recently closed windows (it seems to be a random list). Can someone help me ? I don't understand why it doesn't work. Thank you :)

Asked by ape 1 unyaka odlule

Last reply by cor-el 8 izinyanga ezidlule

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Autofill drop-down menue in the username login box issues

In on a handful of websites and a primary issue on a specific site. The Lockwise auto-fill drop down menu will attempt to display a list of usernames it assumes are assoc… (funda kabanzi)

In on a handful of websites and a primary issue on a specific site. The Lockwise auto-fill drop down menu will attempt to display a list of usernames it assumes are associated with that site. I have asked Firefox to never-save the login information for this site in hopes that this auto fill drop down menu will stop**. It has not, and the issue being it displays a list of usernames for locations I don't want publicly known. I have already shut off the auto fill login function in Firefox too.

The end point is this. I want help to find a way to stop the drop-down menu from showing when I select the Username box on a log-in page or tell Lockwise to stop associating the unwanted usernames from that website

    • Firefox did respect my request to not save that website's login information.

Asked by paul14sprenk 11 izinyanga ezidlule

Answered by jscher2000 11 izinyanga ezidlule

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Firefox accepts the certificate of my website, not of the subdomain

My website is www.santiagoroutes.nl, the subdomain is mobiel.santiagoroutes.nl The certificate is valid for both (see certificate as shown by Firefox in attached picture… (funda kabanzi)

My website is www.santiagoroutes.nl, the subdomain is mobiel.santiagoroutes.nl The certificate is valid for both (see certificate as shown by Firefox in attached picture). The website is marked safe by Firefox, and also by Google Chrome and Microsoft Edge). The subdomain is marked safe by Google Chrome and Microsoft Edge, but Firefox marks it unsafe, and if you click Show commection details and More info you get "Verified: Not specified". Then, if you click View Certificate you see the same certificate you see when you started from the main domain.

What goes wrong?

Asked by wdoyer 11 izinyanga ezidlule

Answered by cor-el 11 izinyanga ezidlule

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Left-click opens the link in a new tab instead of the same tab in browser

After i deleted the cookies and site data i noticed that after i searched something and pressed left-click, instead of opening the website in the same tab, it opens it in… (funda kabanzi)

After i deleted the cookies and site data i noticed that after i searched something and pressed left-click, instead of opening the website in the same tab, it opens it in a new one and takes them, it is somehing that i do not want, as if i want to open it in a new tab i can just use the middle key to do it.

Asked by iosifpetroulakis 11 izinyanga ezidlule

Answered by Scribe 11 izinyanga ezidlule

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Config

A computer support tech did some "housecleaning" on my computer yesterday via Remote Access. After he finished, I had to re-do Firefox (among other things) from scratch: … (funda kabanzi)

A computer support tech did some "housecleaning" on my computer yesterday via Remote Access. After he finished, I had to re-do Firefox (among other things) from scratch: settings, extensions, customizations, etc. Another difference I noted is that when I mute or change the volume on my speaker, a control panel appears in the upper left-hand corner of the screen next right next to the mute-to-100 volume slider. (See attached screenshot.) I know there's a way to turn that panel off without affecting the volume slider because I was told (here at Support) how to do it when I first began with Firefox. However, it was a long time ago; I don't remember what I did. I think it had something to do with config: then changing a setting from on/1 to off/2 or something like that. Will someone please help again? Thanks in advance. :)

Asked by Will 11 izinyanga ezidlule

Answered by Scribe 11 izinyanga ezidlule

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Firefox seems to block some HTTPS sites in "HTTPS-Only" mode

I selected the new HTTPS-Only mode in Firefox 83.0, and some URLs are being blocked, followed by the "Secure Connection Not Available" message. Yet, when I click "Continu… (funda kabanzi)

I selected the new HTTPS-Only mode in Firefox 83.0, and some URLs are being blocked, followed by the "Secure Connection Not Available" message. Yet, when I click "Continue to the HTTP site," the site URL is HTTPS, and the grey lock in the URL bar is in the fully secure position. Please let me know what this means, or whether this is a bug to be worked out. Thanks in advance.

Asked by DrBB01 11 izinyanga ezidlule

Answered by cor-el 11 izinyanga ezidlule