I-Firefox Isithangami Sokwesekwa

Firefox 79(64bit) - two problems - may be connected

After two recent updates on Fedora 32 I notice that saving/downloading a webpage does not work properly. Sometimes the *.html file is there but the support folder is empty. Sometimes just the empty folder.

I have also noticed a problem when trying to backup .mp3 files from my Nexus tablet using File Transfer. I used to be able to connect via USB from Desktop to tablet, transfer from and delete files on the tablet using the Desktop. Now the folder holding the files is reported as empty.

I've just bought a Kindle Fire HD8 Plus and can't seem to download Firefox so I can sync the device. When I try it says "currently unavailable". Why would a download by currently unavailable?

I asked about this crash problem on 9/2/20, which was answered by FredMcD. Below is my response.

I tried replying to FredMcD's email, not realizing it was "no-reply".

Is there a better way to have some back-and-forth with you support folks than this awkward email method?

Alan Feuerbacher

On 9/1/2020 10:27 PM, Mozilla Support Forum wrote: > Mozilla Support > Firefox update crashed > FredMcD > Sep 1, 2020, 2:27:11 PM > > What about the rest of your profile? Settings, bookmarks, history, passwords . . .

That stuff seems to be intact. > > You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Where do I find those files/folders? > > Type about:support<enter> in the address bar. > > Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Done. > > Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

I'm running Windows 10. > > Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory. > > Locate the above file. Then rename or delete it. Restart Firefox.

The above procedure found this folder: This PC > LocalDisk (C:) > Users > alanf > AppData > Roaming > Firefox > Profiles > dl1f50tv.default . I renamed the latter file to dl1f50tv_crashsave.default . I restarted the computer, then tried to restart Firefox. I got the message: "Profile Missing" "Your Firefox profile cannot be loaded. It may be missing or inaccessible." > > > Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

I did not try this, since I'm not really sure what file you meant by "Locate the above file."

What next?

Thanks for your help!

Alan

I spent an hour with Microsoft support who told me this is a browser problem so I'm here. Firefox is my only browser, Yahoo is my only mail client: I'm up to date with firefox, always.

I have 2 desktops and 1 laptop. I bought the laptop with windows 10, use firefox and chrome and my 2 yahoo mail accounts no problem on the laptop, until a recent windows 10 update. Now I have no contacts and I can't manually insert contacts, it won't save them. I have 2 desktops both windows 7. I upgraded one in January. I don't normally use that computer so I was unaware of any yahoo mail issues. Desktop 2 is using version 18363.1016 while both the laptop and desktop 1 are on 19041.450. I finally gave in and upgraded my daily use computer to windows 10 yesterday 9/3/20. I now have no Yahoo contacts and it won't let me manually input them, it won't save them. So, Yahoo mail is affected on all 3 computers. I checked desktop 2 and there were no contacts there either. I called Microsoft support today, they did all kinds of things...I don't want to use the mail app, I want to use Yahoo mail. Oddly when I switched over to desktop 2 suddenly the contacts were there and everything worked fine . Nothing had been done to that computer...it is configured exactly like the computer I use daily. The laptop and the desktop still do not have Yahoo contacts are are able to save contacts. No clue how I got them on desktop 2, no clue how to get them on laptop and desktop 1. HELP. Thanks

Locking this thread.
Please continue here: [/questions/1304416]
Hi, I have created a thunderbird extension by using the following docs, https://thunderbird-webextensions.readthedocs.io/en/68/cloudFile.html Now, this extension is working fine with debug mode. But while publishing this extension I am receiving warnings like the attached image. How can I solve these warnings?

I want to install Firefox 80 to an empty custom folder I made called C:\Internet\Firefox. Upon clicking the installer, it states that I've already installed Firefox (picture 1) and I'm not given a choice on where to install it. I'm not 100% sure where that installation installed but I found a Firefox 80 install in C:\Program Files\Mozilla Firefox. I don't want it there, I want it in C:\Internet\FIrefox. How do I custom install when the Installer won't give me any choices and very little information?

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files using Firefox, but it doesn't work when using GDrive. I know it's an issue with Firefox because I've tried downloading the GDrive files using Safari and it's fine.

What happens is I'll click download and then there is no prompt that asks me if I'd like to download the file.

I also looked at this thread and followed the troubleshooting measures (including clearing the browser cache and starting Firefox in Safe Mode), but it did not solve the problem: [https://support.mozilla.org/en-US/que.../1157677]

I've also tried un-installing/re-installing Firefox. And I have my adblocker disabled for Google Drive.

Any suggestions for how to resolve the problem?

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I have kept FF v. 56.0.2 because of certain add-ons that I have come to rely upon. That version is shared by all users. However, I would like to add the newest version for a second user. How can I install the current version for only the second user without affecting v 56.0.2 for the primary user?

Hi

I've just uninstalled Firefox as I somehow managed to have the beta version and the constant upgrades were driving me nuts. I now have 81.0 main version for Windows 10 64-bit. For many years I have kept my Profile folder on the D: drive for backup purposes. Having downgraded (by one version?) it won't let me use the old profile. Normally if I rebuild a PC or migrate, I edit %APPDATA%\Mozilla\Firefox\profiles.ini and point it to the profile on the D: drive but now I just get told to either create a new profile or exit.

How can I retrieve all my bookmarks, passwords and other preferences from my old profile?

Thanks John

I Googled about stopping using Firefox beta and transition to release version but none of the pages I found in this forum talks about an error message about user profile that only gives me the option to Create a New Profile (therefore losing all my add-ons, cookies, settings and everything) or Exit.

I tried manually googling "download Firefox" and downloaded the release version and after installing it, I get the warning message above. This thread here https://support.mozilla.org/en-US/questions/1224888 has a link to the rapid release version but I end up in the same warning message.

Since the beta will necessarily always be a newer version than a release version, how do I transition from beta to a release version but preserve all my settings, add-ons and everything if Firefox will tell me that it won't let me use my existing profile in an older version, the release version?

My motivation to leave the beta version is that Firefox started having a bug since 27-Oct-2020 in Google meetings where either a shared screen or the camera image of the person in a meeting appears very zoomed in in the top left corner so it doesn't show the rest of the image.