I-Firefox Isithangami Sokwesekwa

Firefox keeps crashing randomly, sometimes at startup, and sometimes just in the middle of a session. Sometimes just one tab will crash, and other times it'll be the entire browser. I ran it in troubleshoot mode and it still crashed, so it's not caused by an extension or anything. It never used to do this before and I don't understand what's causing this issue.

UbuntuStudio 22.04 uses the Firefox Snap package by default. The latest automatic update does not display pages correctly in normal mode, but does work correctly on Safe Mode. Snap.io lists only the latest version of Firefox so I was unable to ask snap to revert to the previous release (prior to 5 Mar 24) and by the time I had tried to investigate the previous version was no longer cached. I did not see a way to force a fresh download of firefox from the latest channel on snap.io.

I tried the snap beta channel for v124, but that exhibited the same problems.

I tried adding a symbolic link to colors.css after seeing firefox complaining that it could not be found when started from the command line. That removed the error/warning message but did not clear the problem with normal mode.

I use the en-GB locale extension only. The technical details about my PC are as follows:

• Operating System: Ubuntu Studio 22.04
• KDE Plasma Version: 5.24.7
• KDE Frameworks Version: 5.92.0
• Qt Version: 5.15.3
• Kernel Version: 6.5.0-25-lowlatency (64-bit)
• Graphics Platform: X11
• Processors: 12 × AMD Ryzen 5 7600 6-Core Processor
• Memory: 30.5 GiB of RAM
• Graphics Processor: RAPHAEL_MENDOCINO

I have now downloaded v123 and installed it in my local home directory, and that version is working well. I have removed the firefox channel via snap. It is likely to be a fault in the construction of the snap for v123 that was not present for v122 prior to 5 Mar 24.

Firefox has been white-screen blocking my access to some common websites including CNN, Amazon and possibly others. No error messages, just a blank white screen. This is a sudden change and has never been a problem in the past. Chrome and Firefox on my other computers are not affected. I have cleared caches and deleted all tabs with no change in symptom. I've also checked CPU and memory resources and both appear normal. No sites are being blocked by settings either, though I would expect Firefox to give me a "This site is blocked" message of some kind if that were the case. How do I fix this?

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

Characters dissapearing, missing, garbled only in Firefox. Seems to be ok in troubleshooting mode. This only happens in Firefox so it appears to be isolated. As you hover over links is when it happens the most. I have the latest version installed and was just loaded on a new system.

Not sure the best way to describe the issue, but it seems like Firefox is not able to or doesn't clear memory when streaming Hulu for a while. It just slowly accumulates memory usage and eventually just hits a point where the tab crashes and doesn't continue until you close and reopen the site.

Is there a way to mitigate this or is it a known issue where it can't clear memory?

I have 32GBs of ram (about half occupied system wide), but Firefox appears to cap out globally between 7 and 8GBs, then Hulu freezes, forcing me to close the tab and go back to its home page.

Hi,

I'm getting errors when trying to make online card payments with Firefox. Things like, Invalid card number, not being able to type number in box provided, (No Cursor). It works ok on some sites but not others. However, if I switch to the Edge browser all transactions work perfectly. This has been happening for some time (Windows 11). I'm thinking this could be a bug but not sure.

Trevor

Hi,

I am using Firefox Version 122 on Windows 11. For the past month Firefox is slow to start on its first start. It took 2 to 2 1/2 minutes to load up. I have tried ways to fix it but not working. I tried using Google Chrome to test the speed and on the first start and it takes 5 seconds to load up. Therefore, it is not my computer problems. Please help.

Thank You

I use Mozilla as my browser on Windows 7. When I click on Mozilla I get an Error page which reads, " Server Error in "/" Application. Runtime Error. Not sure how to fix this. Can you help. Thank-you

I recently updated Firefox and now I'm getting a noticeable stutter when playing back videos. I used to have this issue when I first got my steam deck so I installed a flatpak ffmpeg-full which fixed the issue completely but a recent update I installed has brought the issue back. I uninstalled and reinstalled the flatpak and restarted my device but the issue persists.

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If anyone has any experience with reading these crash reports and can help me figure out what is wrong that would be amazing!

Stuck with this hourglass logo on tabs since the latest update v121.0

https://imgur.com/a/k26XOm7

Now what I have noted is that this is causing the pages to load slow. Only ublock extension is installed, tried all dns settings but the result is the same. Is anyone facing the same?

These pages say to change the value and this hourglass thing will be removed

https://support.mozilla.org/en-US/questions/1303416

https://www.reddit.com/r/firefox/comments/igx73s/this_hourglass_icon_on_loading_tabs_in_v80_is/

But I cannot see any option to change the value on that location

https://imgur.com/a/zMRQvka

What to do now?

Hello, I have an HP laptop 250GB, (sticker saying intel CORE i5 inside) that is now practically un-usable, virtually every action gets a Firefox is not responding, the cursor is slow to respond and keeps dropping and then when a page eventually opens, when I try to use the cursor the page disappears. I am not good with computer terminology and just want to use the basics. After approx 2 years from purchase and the slowness, I went back to an old laptop at the beginning of 2020 which I have very little trouble with, but it is failing slowly and have been trying to get the newer one going again, but I get so frustrated with the waiting and mostly get nothing done. I don't know what else to add. I gave up paying for service, I am just told it should not be that slow even right from new. I knew that already. My son visited at Christmas and said the processor is running at 100% all the time. Thought it maybe a faulty processor. Ian

I have constantly crashing tabs with FF 121.0.1 32-bit on Debian (happening since at least 120, and probably 114 or perhaps 115 ESR), and about:crashes has no listing of any tab crash reports; this hasn't been an issue until the most recent version. I'd like to report them so that they could hopefully be fixed, but reporting doesn't seem to be happening? Thanks.

Whenever I start Firefox it loads up on the upper left corner in a minimized version and I have to double click the maximizing button to get everything right. I tried the tip of deleting the .js file in the Profile folder of the browser. I did that 5 times and the problem still occurs. Everything is up to date. What's wrong?

Hey Mozilla Support Community,

I hope you're all doing well. I'm reaching out because I've encountered a bit of a head-scratcher and was wondering if anyone else has experienced something similar.

I recently got myself an Intel Evo laptop, and while Chrome seems to be working seamlessly, I'm facing compatibility issues with Firefox. It's a bit puzzling, and I'm hoping to get some guidance from this knowledgeable community.

Here are the details of the issue:

Problem: I'm experiencing compatibility issues between Firefox and my Intel Evo laptop. The browser doesn't seem to be performing as smoothly as expected. Oddly, Chrome is working perfectly fine.

Symptoms:

Laggy performance when navigating websites. Occasional freezes and delays. General sluggishness compared to Chrome. What I've Tried: I've already tried a few troubleshooting steps:

Cleared the cache and cookies. Disabled unnecessary add-ons and extensions. Updated Firefox to the latest version. Checked for system updates on my Intel Evo laptop. System Information:

Firefox Version: 50 Operating System: window 10 I'm turning to this community in the hopes that someone might have encountered a similar issue or has insights into resolving compatibility concerns between Firefox and Intel Evo laptops. If you have any tips, suggestions, or if you've successfully addressed a similar problem, please share your knowledge!

Your help is much appreciated. Thanks in advance for your assistance!