Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox refuses to load some common websites

  • 6 uphendule
  • 0 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu cor-el

more options

Firefox has been white-screen blocking my access to some common websites including CNN, Amazon and possibly others. No error messages, just a blank white screen. This is a sudden change and has never been a problem in the past. Chrome and Firefox on my other computers are not affected. I have cleared caches and deleted all tabs with no change in symptom. I've also checked CPU and memory resources and both appear normal. No sites are being blocked by settings either, though I would expect Firefox to give me a "This site is blocked" message of some kind if that were the case. How do I fix this?

Firefox has been white-screen blocking my access to some common websites including CNN, Amazon and possibly others. No error messages, just a blank white screen. This is a sudden change and has never been a problem in the past. Chrome and Firefox on my other computers are not affected. I have cleared caches and deleted all tabs with no change in symptom. I've also checked CPU and memory resources and both appear normal. No sites are being blocked by settings either, though I would expect Firefox to give me a "This site is blocked" message of some kind if that were the case. How do I fix this?

All Replies (6)

more options

Show what you're getting. Did you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

Helpful?

more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

Helpful?

more options

Apparently it is my VPN that is causing the problem. Once I disable it the sites load normally. Now I have to find out what is wrong with my VPN and fix it if I am to stay protected while surfing the net.

(rant)... I wish programmers would do a better job of identifying errors than simply letting their machines stop processing. The computer knows what's wrong with it, it just can't tell the operator what's wrong with it. This reminds me of my lovable 18 year old dog who just refuses to move when he wants to stop walking, but I digress. Just give me an error code in English and let me know what's really happening and a lot of the time I waste troubleshooting blank screen problems like this one will disappear... (end of rant).

Helpful?

more options

Do older versions of Firefox work with your VPN, like the ESR version (115)?

Helpful?

more options

Clearing cookies for each affected site seems to have worked. I was not aware that I could clear cookies for individual sites. I now have some login issues to solve with various vendors but they cannot be resolved until morning. If at that time I continue to have problems I will update this thread. Thank you for your help.

Helpful?

more options

It is likely that something goes wrong with the DNS lookup when you use the VPN, you can test this via the DNS Lookup tool on the about:networking page. See also:

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.