Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Facebook issues (yeah, I know...)

Hard to describe. I sign onto Facebook without problem, scroll down once or twice, and then it goes crazy. The postings in front of your eyes are replaced by others so qu… (funda kabanzi)

Hard to describe. I sign onto Facebook without problem, scroll down once or twice, and then it goes crazy. The postings in front of your eyes are replaced by others so quickly they can't be read. I'm not having this problem on other browsers. Yeah, I know it's Facebook but I'd like to fix it anyway. I'm running OS 11.6.7. The Firefox version is 103.0 64-bit. Any suggestions?



/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox (desktop) as you have macOS 11.6.7.

Asked by brucek 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

Desktop browser doesn’t seem to recognize cookie settings

Hi! I have the Firefox browser on my MacBook Pro and I also use the Mozilla VPN. I’ve been trying to sign into my Firefox account for several weeks now and keep getting a… (funda kabanzi)

Hi! I have the Firefox browser on my MacBook Pro and I also use the Mozilla VPN. I’ve been trying to sign into my Firefox account for several weeks now and keep getting a ‘Cookies and local storage are required’ error message. The problem is that cookies are already enabled. I have tried restarting, updating the browser, doing it with the VPN on and off, listing firefox as an exception, and everything else I can think of. I’m currently entering this on my phone, because the browser also won’t let me sign into my account on my laptop without enabling cookies and local storage.

Any suggestions? I keep getting stuck in a loop.

Asked by shutterbug92 1 unyaka odlule

Last reply by shutterbug92 1 unyaka odlule

  • Okugcinwe kunqolobane

backing up cookies and other settings

Firefox is wreaking havoc with my 2018 MacBook Air. It seems to have been invaded by gremlins that are eating RAM and slowing down the works, sometimes causing my laptop … (funda kabanzi)

Firefox is wreaking havoc with my 2018 MacBook Air. It seems to have been invaded by gremlins that are eating RAM and slowing down the works, sometimes causing my laptop to shut down.

I want to delete Firefox and reinstall, but first I want to save all of my cookies and other settings. (I've already downloaded my bookmarks.)

How do I save my cookies and other settings?

thanks very much. Sandy



edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by sandy53 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

I am unable to space when typing text into body of outlook messages. Not a problem with the subject line. Not a problem with outlook on chrome or safari. This has been going on several months.

Fix problem. I have cleared cache with no effect. All it did was delete prior passwords which I had to reenter.

Asked by Junkbondman 1 unyaka odlule

Last reply by Junkbondman 1 unyaka odlule

  • Okugcinwe kunqolobane

Newest Firefox version won't open on my iMac at all.

OK, I'm not a techie, so forgive my lack of accurate vernacular here, but I was a happy-go-lucky Mozilla supporter and user on all my Apple devices up until recently. I h… (funda kabanzi)

OK, I'm not a techie, so forgive my lack of accurate vernacular here, but I was a happy-go-lucky Mozilla supporter and user on all my Apple devices up until recently. I have no idea if there's a causal relationship here, but the serendipity seems to be something worth mentioning.

I signed up for the Mozilla VPN offering in October of 2022. I did not work well enough, and again, I'm a novice at such things, but I stopped using it within a week. Around the end of December, the Firefox browser has had serious problems where it would constantly crash on just about every page, sometimes multiple times. After a few days of that, I trashed the version I had and downloaded and installed the newest version just last weekend (01 JAN 2023). That lasted a few days, but now, all of a sudden, it will not open at all. I click the icon, it bobs twice, then nothing happens. The right-click "open" feature did likewise. I trashed that too and I am unwillingly to try again until I hear some feedback on this from subject-matter experts, if possible.

With my phone and iPad things are working just fine, so it must be my 5-year-old iMac that has been updated to version 12.6.2 just yesterday. Any feedback would be greatly appreciated. I was using Ghostery and every other security feature I could find with Firefox, but in this age of Surveillance Capitalism, who knows what works anymore.

Thanks in advance, and wishing you all well in every way, sincerely.



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section as you have macOS.

Asked by Steve 1 unyaka odlule

Last reply by techguy150 1 unyaka odlule

  • Okugcinwe kunqolobane

Not working properly

I am having a lot of issues with Firefox 103.0.2. When I open tabs I'm getting connection issues, if I open a new tab to search, I am getting the same message. I also am … (funda kabanzi)

I am having a lot of issues with Firefox 103.0.2. When I open tabs I'm getting connection issues, if I open a new tab to search, I am getting the same message. I also am now having printing issues directly from Firefox only. It isn't printing mailing labels correctly, logos are huge and you can only see a portion of them. This all started with the newest update of Firefox. Everything was working fine before. I have tried printing the same label through Safari and Chrome and it works fine so not a printer issue. I am on a Mac Mini MacOS Catalina 10.15.7. I have tried deleting the app and reinstalling, clearing cache and history, restarting my computer, working offline but nothing helps.



/edit: moved from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by pattibca 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

Page Loading next to New Tab upon start

See screenshot. Not exactly a tab, however the last web page viewed when the prior session of Firefox was closed, auto loads next to the first tab upon starting Firefox … (funda kabanzi)

See screenshot. Not exactly a tab, however the last web page viewed when the prior session of Firefox was closed, auto loads next to the first tab upon starting Firefox again. This is the white checkmark on maroon circle in the upper left of the image. I went directly to settings using my opening tab. Have been through all settings multiple times turning things on and off and cannot figure out how to get rid of this feature of loading the last page used as a clickable icon (icon from page, such as the Home Depot icon would appear there instead of the Intuit checkmark if I had last been on the Home Depot site). How do I get rid of this auto-load?

Asked by jacksonjm9 1 inyanga edlule

Last reply by zeroknight 1 inyanga edlule

  • Okugcinwe kunqolobane

Firefox always opens two windows when starting from a mail link.

Problem with Firefox opening two windows when connecting from another application link. STILL NOT FIXED. Running on Mac OS Monterey 12.5. There are numerous complaints a… (funda kabanzi)

Problem with Firefox opening two windows when connecting from another application link. STILL NOT FIXED. Running on Mac OS Monterey 12.5. There are numerous complaints about this bug but it never got fixed. It has become extremely annoying to me.


/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section for macOS, Windows and Linux.

Asked by Susan 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Kusonjululiwe

How do I make the "New Bookmark" window bigger

Recently switched to Firefox, and while it's great, I have a HUGE problem with the tiny bookmark window. I went through the process outlined in this old thread, but nothi… (funda kabanzi)

Recently switched to Firefox, and while it's great, I have a HUGE problem with the tiny bookmark window. I went through the process outlined in this old thread, but nothing changed: https://support.mozilla.org/en-US/questions/1242670#search

Any help is appreciated!

Asked by ipointdesign 3 izinyanga ezidlule

Answered by zeroknight 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox Tabs

Every time I open a new tab or go to a tab that I have open, when I come back after my computer has been asleep and try to search for something or refresh a tab, it will … (funda kabanzi)

Every time I open a new tab or go to a tab that I have open, when I come back after my computer has been asleep and try to search for something or refresh a tab, it will give me an error message. I have to close the tab and search again then it works, sometimes I have to do it 2 or 3 times to get it to work. This just started happening with MacOS Catalina 10.15.7 and FireFox 103.0.2 updates in the last few weeks. I tried restarting my computer and I deleted the Firefox app and reinstalled but nothing helps.

Asked by pattibca 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Roboform start page!

I am unable to get the "Roboform" (password app) start page to load in Firefox. I have the extension installed as far as I can tell but I believe that's where the problem… (funda kabanzi)

I am unable to get the "Roboform" (password app) start page to load in Firefox. I have the extension installed as far as I can tell but I believe that's where the problem lies, the extension installation. I am able to install the extensions in both Safari and Chrome correctly so the start page loads in the browsers. Thanks in advance for any help.

Asked by guess_jerry 1 unyaka odlule

Last reply by Dropa 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox no longer plays ESPN+ content. No problem with Safari

Up until 2 weeks ago, all ESPN+ and ESPN3 content played on my Mac. It no longer does. When clicking on the start button the screen goes to black, the title of the conten… (funda kabanzi)

Up until 2 weeks ago, all ESPN+ and ESPN3 content played on my Mac. It no longer does. When clicking on the start button the screen goes to black, the title of the content appears, but no video. Firefox 109.0.1 MacOS 10.12.6 Content plays as expected with Safari

Asked by bep9 1 unyaka odlule

Last reply by Dropa 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox crashes when signing into Outlook webmail

Whenever I try to sign into Outlook Webmail (https://outlook.office.com/), Firefox crashes. I am on a MacOS Monteray (12.2.1). I have cleared all Firefox caches and cooki… (funda kabanzi)

Whenever I try to sign into Outlook Webmail (https://outlook.office.com/), Firefox crashes. I am on a MacOS Monteray (12.2.1). I have cleared all Firefox caches and cookies. I have completely uninstalled and re-installed Firefox. I have run it with my usual extensions, and completely clean, without any extensions and just the default settings.

The initial login page loads fine, and I type in the email address associated with the account. This takes me to the password page. If I type in an incorrect password, the site tells me so immediately. If I type the correct password, Firefox crashes--I get the spinning beachball cursor and (application not responding) in the dock. My only recourse is to force-quit Firefox.

Outlook webmail used to work fine in Firefox--I used it on this very machine nearly every day. The only change was that I recently had to update my email password. But again, I have had to do that every three months for years and have never had any problems.

Outlook webmail works just fine on this machine in Safari and Chrome. It's only Firefox that has any problems with it.

Any ideas about how to fix this would be greatly appreciated.

Asked by Ambivalent 2 iminyaka edlule

Last reply by Ambivalent 2 iminyaka edlule

  • Okugcinwe kunqolobane

Security alerts

Have been receiving security alerts for the past month or so. Now firefox is restricting my access to my printer due to a possible security problem. I have also seen an… (funda kabanzi)

Have been receiving security alerts for the past month or so. Now firefox is restricting my access to my printer due to a possible security problem. I have also seen an alert that a certificate for use expired last month. What can I do, or who can I talk to (cannot find any support phone number.

Asked by jimbarbelder 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Problems with Firefox loading and closing pages.

My Mac: macOS Monterey 12.5.1 Firefox: 105.0.1 Since I updated my system Firefox has trouble loading and closing some pages, especially my BOA and ATT.net email accounts… (funda kabanzi)

My Mac: macOS Monterey 12.5.1 Firefox: 105.0.1 Since I updated my system Firefox has trouble loading and closing some pages, especially my BOA and ATT.net email accounts. Any thoughts on why this is happening and what to do about it? It's especially concerning with the sites I go to to pay bills.

ATT.net I can sign in OK but then I get a page that says redirecting and it never loads. When I use Chrome, I'm not having a problem. All my bookmarks are set in Firefox so I'd rather not have to change them all over to Chrome. I can sign into my BOA account with no problem. When I sign out of BOA I get a window with a spinning dial that says signing out please wait but it never stops, leaving me wondering if it's exposed.

Thanks, Marnie McNamara


edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS.

Asked by marnie1 1 unyaka odlule

Last reply by RachelGomez161999 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox opening other apps

My issue is that whenever I do a fresh opening of the Firefox app on my 14" MacBook Pro, it immediately opens the App Store in the Twilio Authy app. Can anyone explain wh… (funda kabanzi)

My issue is that whenever I do a fresh opening of the Firefox app on my 14" MacBook Pro, it immediately opens the App Store in the Twilio Authy app. Can anyone explain why this is occurring? Can someone tell me how to eliminate this problem and has it happened to anyone else?

Asked by أحمد جارو 1 unyaka odlule

Last reply by Dropa 1 unyaka odlule