Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Incorrect password when trying to create a new Recovery Key

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any probl… (funda kabanzi)

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any problems in the past, and being stored unchanged in my password manager.

I managed to reset the password using my Recovery Key, logged in with it successfully, then tried to create a new Recovery Key to replace the now obsolete one. The process failed at the first step, however, claiming an incorrect password. I reset once more, again logged in with it successfully, and yet again I get an incorrect password error when trying to generate a new Recovery Key.

Obviously the password is working fine as I've successfully used it to log into this Support forum.

What could be the issue here?

Asked by Aerion 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Update to firefox

Hello everyone, I recently just restarted and re-downloaded the new Firefox update but for some reason none of my bookmarks, passwords, tabs, history, or anything was sav… (funda kabanzi)

Hello everyone, I recently just restarted and re-downloaded the new Firefox update but for some reason none of my bookmarks, passwords, tabs, history, or anything was saved. It basically wiped my Firefox clean and i don't know how to get everything back. Anyone know what I should do? Appreciate the help! Thanks.

Asked by Ace Mason 2 iminyaka edlule

Last reply by Mamoon 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox Browser won't stay logged in.

I have a Mac and every time I quit Firefox, when I reopen the program all of my bookmarks and passwords are gone and I have to re-login to my Firefox account every time I… (funda kabanzi)

I have a Mac and every time I quit Firefox, when I reopen the program all of my bookmarks and passwords are gone and I have to re-login to my Firefox account every time I open the program. Once I re-login all my passwords and bookmarks come back, but I don't want to login to Firefox every time I open the program. Is there anyway I can get it to stay logged in even after I've quit Firefox?

Asked by sjdysert 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Not Syncing passwords, logins etc from one device to another from Windows 10

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are th… (funda kabanzi)

Hi, I am having a bit of an issue when it comes to syncing my passwords, logins etc from my windows 10 laptop to my Samsung S21 phone, Not all my passwords, logins are there on my phone, yet they are there on my laptop. I am signed in to my phone and I have synced everything. And I do it regular to make sure I have all my details etc that I need. I have the very laterest versions on all my devices, so I don't get why they aren't there on my phone?

Asked by chucklez 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox has no sync now in the menu

I have been trying to set up my Note 9 and my computer to sync. I was following instructions and I have no "sync now" menu item. I am logged in and under my email account… (funda kabanzi)

I have been trying to set up my Note 9 and my computer to sync. I was following instructions and I have no "sync now" menu item. I am logged in and under my email account, I can't even take a screen shot of the menu so this is what is under my email protection dashboard new window new private window restore previous session zoom Edit library logins and passwords add-ons Option Customize Open file save page as Print find in this page more web dev help exit Help hasn't provided any help to this problem. I am also up-to-date with firefox. Has Sync been eliminated? I did notice a lot of other problems when looking for help.

Asked by OAH 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Mozilla Firefox account -- lost access to primary email and requires authentication to switch to my registered secondary address

Hello, I have lost access to the primary email on my account. I will never be able to get it back, it was a work email address from a previous employer. I had alread… (funda kabanzi)

Hello,

I have lost access to the primary email on my account. I will never be able to get it back, it was a work email address from a previous employer.

I had already registered a secondary email address but it won't let me switch it to primary without confirmation to the current primary address. Is there a way around this issue, or am I stuck with my account set permanently to a dead inbox?

Asked by Darrell Bunger 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (funda kabanzi)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Asked by Hanofahrer 2 iminyaka edlule

Last reply by Kris 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync trouble

Hello, I installed Firefox on a new imac. It requested I set up sync with another device. Said device already has Firefox. The only option is to link to ios app store and… (funda kabanzi)

Hello, I installed Firefox on a new imac. It requested I set up sync with another device. Said device already has Firefox. The only option is to link to ios app store and it opens the Firefox already on my iPhone. What am I missing? It's a very frustrating loop of ridiculousness... Thx Pierce.

Asked by Mark 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

How to set the master in Sync?

I recently changed my PC and need the replacement to become the master so that an older PC gets synced from the new one. As the older PC has no addons/extensions and only… (funda kabanzi)

I recently changed my PC and need the replacement to become the master so that an older PC gets synced from the new one. As the older PC has no addons/extensions and only 1 tab open, the last thing I want is for it to sync what it has to the new machine which was accurately synced from the PC it just replaced.

I can find no setting in Sync to specify which machine should be the master from which all other connected devices (slaves) will get their synced data from.

Asked by PBC 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

gmail accounts and youtube locked

I downloaded Firefox and started to web browse which i do like, but then i went ahead and pressed SYNC on Firefox and it locked me out of my Gmail account and youtube. It… (funda kabanzi)

I downloaded Firefox and started to web browse which i do like, but then i went ahead and pressed SYNC on Firefox and it locked me out of my Gmail account and youtube. It does not recognize my passwords. I'm completed locked out. Please help in this matter. If you could give me a complete detail report to solving this problem since i am not tech knowledgable.

Asked by Rosegabe 1 unyaka odlule

Last reply by Naheed 1 unyaka odlule

  • Okugcinwe kunqolobane

How to restore firefox stored usernames and passwords to a previous date?

Hello everyone, I hope someone can help me with this. So, i have logged in Firefox Accounts, in a friend's computer a few days ago. When i finished what i was doing, i… (funda kabanzi)

Hello everyone,

I hope someone can help me with this.

So, i have logged in Firefox Accounts, in a friend's computer a few days ago. When i finished what i was doing, i simply logged out and turn of the computer.

Now, i'm back home and when i turn on my computer and Firefox, i discover that i have sync all of my friend's bookmarks, usernames and passwords! He works with a lot of people's personal data, so now i have a ton of data that is hard to manualy delete; I have already restored my bookmarks to a previous date, so thats all ok! My questions now is, can i also restore my saved username and passwords to a previous date?

Thank you in advance!

SM

Asked by morpholik 1 unyaka odlule

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 unyaka odlule

  • Okugcinwe kunqolobane

Sending page

If I send a page from smarthphone to PC it works correctly. If I send a page from PC to smarthphone it doesn't work and the smarthphone browser doesn't receive anything. … (funda kabanzi)

If I send a page from smarthphone to PC it works correctly. If I send a page from PC to smarthphone it doesn't work and the smarthphone browser doesn't receive anything.

Asked by max.marton 1 unyaka odlule

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 unyaka odlule

  • Okugcinwe kunqolobane

Bookmarks missing from other computer

Hello, I was a little surprised to see that my current computer hasn't reflected the updated bookmarks which I bookmarked on my other computer with being logged into my … (funda kabanzi)

Hello,

I was a little surprised to see that my current computer hasn't reflected the updated bookmarks which I bookmarked on my other computer with being logged into my account as well which I thought would be the case after syncing Firefox on my current computer. I'm not too sure of how to get around this since I checked Firefox on my laptop which I used recently and had the recent bookmarks listed but not on my other computer where I'm on now. Hope you can help me figure out how to get around this outside of trying to sync my information which I haven't had much luck with. Thank you.

Asked by Anduma22 1 unyaka odlule

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync does nothing after system restore

I just had to system-restore my PC and when I redownloaded firefox, all of my settings/toolbars/bookmarks were gone. I thought hitting "sync now" would restore them from … (funda kabanzi)

I just had to system-restore my PC and when I redownloaded firefox, all of my settings/toolbars/bookmarks were gone. I thought hitting "sync now" would restore them from my Firefox account and it did nothing. I've kept the same bookmarks and saved passwords through at least three machines, I don't know what I did wrong or why it isn't working now. I'm afraid that hitting "sync now" has just overwritten all of my stored data instead of restoring it as I thought it would. Please help.

Asked by slimmercat 1 unyaka odlule

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 unyaka odlule