Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance?

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others. Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or A… (funda kabanzi)

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others.

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance? I already have some other accounts set up with Protectimus and would prefer to stick with one 2FA authenticator app.

Thanks.

Asked by maness.michaelj 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Unable to use the Esc character to exit full screen

Firefox: 101.0.1 (64-bit) MacOS Monterey M1Pro MacBook Pro 14" When I am watching a video from inside firefox, I am unable to exit full screen mode by using the esc key.… (funda kabanzi)

Firefox: 101.0.1 (64-bit) MacOS Monterey M1Pro MacBook Pro 14"

When I am watching a video from inside firefox, I am unable to exit full screen mode by using the esc key. It was working before and after updating firefox it suddenly stopped.

Please assist

Asked by jmvnkuru 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Bing invasion

hi to all team when i do a research in the link bar or even on google site bar it brings me back to the bing site ive got sometimes to try it 3 times befor it gives me th… (funda kabanzi)

hi to all team when i do a research in the link bar or even on google site bar it brings me back to the bing site ive got sometimes to try it 3 times befor it gives me the google result insted of shitty bing. Can you help me with this one

Asked by danny52 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

Opening pdfs via "system handler" won't work (but other file types work)

Hello I want to open pdfs from firefox (snap 101.0.1) with the default application of the system (Xubuntu 22.04) and not open them in a new tab within forefox. But it d… (funda kabanzi)

Hello

I want to open pdfs from firefox (snap 101.0.1) with the default application of the system (Xubuntu 22.04) and not open them in a new tab within forefox.

But it does not work, as if there was a problem with the system handler but only for pdfs and not for other file formats.

More details :

  • I changed Preferences/general/Applications for pdfs to use either "always ask" (and then chose "open" " With system handler" when asked) or "default system application". In both cases the pdf is downloaded but not opened. If I right click on the downloaded pdf in the list of downloaded files and then chose "open with system handler", nothing happens.
  • Opening the pdf inside Firefox works well and opening pdfs saved on my disk (outside firefox) as well.
  • Opening other file format by choosing to open them from firefox with the system handler works well too (tested eg with .torrent, .xls, .tif,...).
  • I tried to change the default system application for pdf (Atril) to other softwares without success (Okular, Evince).
  • If I try to open a .djvu file with the "system handler" it is opened correctly using Atril which is the also default for pdfs... So Atril works for .djvu files but not for pdfs...
  • I tried to replace the handlers.json file from my profile by a handler.json file from a brand new profile, without success (I still have a backup of my old profile file if needed). I did that because opening with the system application worked before and the bug appeared after I changed all applications preferences to "always ask" (and there were a lot of them in my rather old handlers.json file).

I'm lost...

Asked by gilles.sanmartin 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

get back 40+ tabs (of PhD research) that your failed automatic update deleted on June 22-23

dear Support people, I need your help! on June 22-23, you sent me an automatic browser update, that field and sent a message that the browser can't be opened. so I had t… (funda kabanzi)

dear Support people, I need your help! on June 22-23, you sent me an automatic browser update, that field and sent a message that the browser can't be opened. so I had to remove it and install it back. however, my open tabs, about 45, can't be found.

these tabs are kept open for my Phd. thesis about giants and I am in great need of them. please, do all that you can to restore them for me.

All the best, Michal

Asked by michalxto4 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

CAPTCHA

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time… (funda kabanzi)

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time. When I used MS Edge - never had this issue.

Also, why don't you have chat support? Email responses is rediculous and should be only used as a confirmation to a chat session. When are you getting live chat support?

Please respond to my questions asap. Thank you

Asked by nafbvene 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Missing information in gmail and attachments download instead of open. Example: Verification code blank. Had to view it on phone instead of computer.

I cannot find the answer to this issue in Norton, Windows, or Gmail, so I wondered if it's an issue with Firefox. Shortly after a Firefox upgrade, I started missing con… (funda kabanzi)

I cannot find the answer to this issue in Norton, Windows, or Gmail, so I wondered if it's an issue with Firefox. Shortly after a Firefox upgrade, I started missing content in emails. One example is the verification code from Firefox was not showing on my computer screen when I opened the gmail from Firefox. I had to open the gmail on my iphone to view the verification code. Several emails do not show the message. Also, I am unable to just open an attachment to view now. All attachments are downloaded. This is not a problem on my other computer or iphone, but it started to be an issue on this computer recently.

Thank you

Asked by pamssigns 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Second Tab Doesn't Close By Clicking X

Firefox 101.0.1 (64-bit) on Windows 7 The second tab does not close when I click the X. The first, third, and subsequent tabs do close by clicking the X. I can close t… (funda kabanzi)

Firefox 101.0.1 (64-bit) on Windows 7

The second tab does not close when I click the X.

The first, third, and subsequent tabs do close by clicking the X.

I can close the second tab either by right-clicking it and selecting "Close tab" or by right-clicking the first tab and selecting "Close multiple tabs > Close tabs to the right"

It's annoying, but not a deal breaker.

Asked by Luminary99 1 unyaka odlule

Last reply by hidd3n.tern 1 unyaka odlule

  • Okugcinwe kunqolobane

How can I import bookmarks (.html file) into firefox?

I want to import my bookmarks (.html file), but all of the help I find online references Firefox's "library," and I can't find a library. Info on how to get to the librar… (funda kabanzi)

I want to import my bookmarks (.html file), but all of the help I find online references Firefox's "library," and I can't find a library. Info on how to get to the library doesn't match what I see in Firefox.

tia las

Asked by laslaslas14 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

I've read and tried everthing to get "restore previous session" nothing seems to work. I've rest my password also.

I've not been able to restore previous session of tabs and windows even though the box is checked in settings to restore prevous sessions. I've also tried all the troube… (funda kabanzi)

I've not been able to restore previous session of tabs and windows even though the box is checked in settings to restore prevous sessions. I've also tried all the troube shooting things. I really need this to work. I've been using firefox for many years. Please help me.

Asked by MarMiller 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Clearing name from autofill

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this? … (funda kabanzi)

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this?

Asked by ColinH 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

My passwords don't save even though I have all the correct boxes checked on settings

No matter how many articles I read on how to get my passwords to save, no matter how many times I check the settings yes they're still all correct, after an update (I thi… (funda kabanzi)

No matter how many articles I read on how to get my passwords to save, no matter how many times I check the settings yes they're still all correct, after an update (I think) firefox no longer asks to save passwords and doesn't volunteer any information about them.

Asked by karenbensonstudios 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Ctrl + Shift + Right-click

After the recent update, I have not been able to open a new incognito mode window with the Ctrl + Shift + Right-click keyboard shortcut, but I am still able to open a new… (funda kabanzi)

After the recent update, I have not been able to open a new incognito mode window with the Ctrl + Shift + Right-click keyboard shortcut, but I am still able to open a new window with Ctrl + N and new tabs with Ctrl + T. Re-installing the browser does not work nor does the shortcut work with the other Ctrl and Shift buttons on my keyboard. I have tested my keyboard and it does not seem to be the problem as everything functions properly on it.

Asked by Skullwing 1 unyaka odlule

Last reply by tlim1 1 unyaka odlule

  • Okugcinwe kunqolobane

Google docs, drive problems in browser

I have been having problems with Firefox and google doc/drive interface over the past few weeks. Firefox bugs out after I begin working with google docs each session. A f… (funda kabanzi)

I have been having problems with Firefox and google doc/drive interface over the past few weeks. Firefox bugs out after I begin working with google docs each session. A few specifics: 1. I typically have a few different tabs w/ different google docs open. After initially opening them, I get a 'you are not connected' message and can't work/edit the docs - yet my internet/wifi connection is fine and all other apps work. 2. Then I can't visit bookmarks or other google docs saved in my browser history. I click to open and nothing loads/tab stays blank 3. Google is also my default search engine - that won't initiate either 4. The upper right corner of google docs (where my google account/name are linked) doesn't load, and I can't click or get functionality on changing accounts or seeing what other users are in the doc

It's become very problematic - I have searched help articles and can't find anything to remedy it. Thinking of switching to chrome b/c it's causing significant work disruptions for me. Any advice?

Asked by ericwthomas23 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

CSS Help

In trying to find ways to remove elements, it seems like I need to go the CSS route. I was wondering if anyone could recommend a good tutorial or good videos or something… (funda kabanzi)

In trying to find ways to remove elements, it seems like I need to go the CSS route. I was wondering if anyone could recommend a good tutorial or good videos or something so I can learn how to do it. It looks complicated to me, so any help would be appreciated. Thanks!

Asked by Faerie Caster 1 unyaka odlule

Last reply by Terry 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox : Did Not Connect: Potential Security Issue

Hi.. when i browse to https://www.youtube.com/, the page didn't load.. it's say error "Did Not Connect: Potential Security Issue". Error code: SEC_ERROR_UNKNOWN_ISSUER H… (funda kabanzi)

Hi.. when i browse to https://www.youtube.com/, the page didn't load.. it's say error "Did Not Connect: Potential Security Issue". Error code: SEC_ERROR_UNKNOWN_ISSUER

How to fix it? My firefox was latest updates. Thx

Asked by diondosqy 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

https://support.mozilla.org/en-US/questions/1283359

This issue has been closed (https://support.mozilla.org/en-US/questions/1283359) but it's still not working in 2022. Font size in Firefox is not obeying the font size sp… (funda kabanzi)

This issue has been closed (https://support.mozilla.org/en-US/questions/1283359) but it's still not working in 2022.

Font size in Firefox is not obeying the font size specified in a page, despite "Allow pages to choose their own fonts, instead of your selections above" being set in the settings.

For instance open https://www.w3schools.com/cssref/pr_font_font-size.asp in Chrome and Firefox. You'll see that the font-size of "Example" might be claimed to be 24px in the inspector, but it's clearly smaller than in Chrome.

This is a bug with Firefox.

Asked by richard.j.e.cooke 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Picture-in-picture default settings

I recently did a fresh install of Firefox, and now picture-in-picture videos are defaulting always to the top-left corner of the screen and to not stay always on top; eac… (funda kabanzi)

I recently did a fresh install of Firefox, and now picture-in-picture videos are defaulting always to the top-left corner of the screen and to not stay always on top; each time I open a video or refresh the page and re-start picture-in-picture it reverts to these defaults and I have to manually change it each time. Previously the default had been always on top and would show up in the location & at the size of my previous usage. I would like to adjust the default settings to make that happen again, but I can't find where to do that. I'd appreciate information on how to do this. Thank you!

Asked by strawberryleaves 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule