Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

Repetitive update request

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (funda kabanzi)

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Asked by rxs621 3 emasontweni adlule

Last reply by Paul 4 ezinsukwini ezidlule

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Cannot send email,but can receive email normally.

I successfully sent my last email on 26Oct21. Ever since,I cannot send email. I get the following message when I try to send: Sending of the message failed. The message … (funda kabanzi)

I successfully sent my last email on 26Oct21. Ever since,I cannot send email. I get the following message when I try to send: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.shaw.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I have tried everything suggested on this forum and other online help sites. One source suggested trying to ping my email server,and that failed as well. I tried temporarily reducing the TLS to 1.1,but that didn't help. I tried temporarily disabling my Windows antivirus and firewall,but that didn't work. I am at a loss on how to proceed,and am planning to take my desktop to a local computer repair shop to see if they can figure it out. Can you suggest anything that might help? Thanks very much!

Asked by Newbeak 2 iminyaka edlule

Last reply by Toad-Hall 1 unyaka odlule

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The message was sent successfully, but could not be copied to your Sent Folder.

I have 3 accounts that are all IMAP accounts to smtp.office365.com. They have worked without issue for years. Recently, immediately after hitting send, I get: The messa… (funda kabanzi)

I have 3 accounts that are all IMAP accounts to smtp.office365.com. They have worked without issue for years.

Recently, immediately after hitting send, I get:

The message was sent successfully, but could not be copied to your Sent Folder. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again? Would you like to return to the compose window.

It does not have a delay that would be long enough to have timed out. If I then wait on the message without responding at all, the message goes away as does the compose window.

I also increased the timeout but that did not address the issue.

What might I explore to further troubleshoot/correct?

Sometimes, I have seen these kinds of issues come up with updates of the software and then later resolve, but this one has been persistent and I would like to figure it out.

The emails have worked fine for years and all that are related to office365 from multiple companies and multiple email accounts are having this issue.

I am on the latest TB 32 bit version 91.4.1 running on Windows 10.

Thank you for your guidance.

Asked by sforsgren 2 iminyaka edlule

Last reply by DavidMW 1 unyaka odlule

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Set up your existing email address

Set up your existing email address will not work. Thunderbird stopped working no outgoing no incoming. Deleted account then downloaded new Thunderbird. Entering correct n… (funda kabanzi)

Set up your existing email address will not work. Thunderbird stopped working no outgoing no incoming. Deleted account then downloaded new Thunderbird. Entering correct name, correct email address and password (also tried with no password) finds set up on Mozilla ISP sever. Select 'Done' brings up message "Cannot log in to server.Probably wrong configuration, username or password".

This unsolvable for me now as I have tried everything I know and suggested in Help.

Asked by KSI 10 izinyanga ezidlule

Last reply by david 9 izinyanga ezidlule

''We are having trouble restoring your last browsing session"

On bootup firefox opens a single window which says the following: Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsi… (funda kabanzi)

On bootup firefox opens a single window which says the following:

Sorry. We’re having trouble getting your pages back." We are having trouble restoring your last browsing session. Select Restore Session to try again.

The restore function succeeds in restoring 6 windows from the prior session, but this notice keeps appearing on every bootup.

Here are a few relevant details from about: config

  • browser.sessionstore.max_resumed_crashes (is set to 1)
  • browser.sessionstore.resume_from_crash (is set to true)
  • No 3rd party third party cleaning software
  • Two extensions, tab stash and tree tabs
  • There are no entries in about:crash for this event

Have been using Firefox from 2004 with 5-10 open windows which appear on bootup as they existed from the prior session. This is the first occurance of this error. Appreciate your support. Here are a few system details:

1.) 28gb ram 2.) Linux ~ LMDE 5 (Elsie) 3.) Firefox ESR 115.8 (oesr) 64 bit.

Asked by josborne1 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

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CSS theme keeps resetting on Firefox 117

There was no such problem before, after the 117 update, the CSS theme I use is constantly reset and the browser returns to its default theme. The screen goes black for a … (funda kabanzi)

There was no such problem before, after the 117 update, the CSS theme I use is constantly reset and the browser returns to its default theme. The screen goes black for a moment and then the theme resets or the browser crashes. Is there anyone who has experienced the same problem? Any possible solutions?

Using this theme: https://github.com/Neikon/Fox11

I'll add 2 pictures of what my browser looks like when normal and crashed.

Asked by PabloBr 8 izinyanga ezidlule

Last reply by zeroknight 8 izinyanga ezidlule

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Many email problems - don't know how to archive and Thunderbird keeps crashing, recently many 1000's emails disappeared (Mac)

A man who i used to be able to hire to help me with computer problems, added Thunderbird to my computer - over a decade ago. He's no longer available for hire and i am so… (funda kabanzi)

A man who i used to be able to hire to help me with computer problems, added Thunderbird to my computer - over a decade ago. He's no longer available for hire and i am so frustrated with problems with Thunderbird, i'm about to quit and revert to using Gmail directly. I MUCH prefer Thunderbird, but it crashes often. And recently many 1000's of emails disappeared and when i checked my gmail account directly to see if they're all gone from there, too - i can't figure that out. I've tried reading some of the helpful answers in the support community, but don't get very far - i don't understand computer vocabulary. And yet i'm on line, using emails many hours every day, for volunteer work, and can't keep up with that. It's kind of like my dependency on my car, but i can't fix my car problems, either. I'd be happy to pay a reasonable price (i'm on a fixed income) for help, if anyone can recommend. The few local computer professionals i've contacted locally, don't use Thunderbird.

Asked by pat wj 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Added AOL email account to Thunderbird. AOL email account still receives email messages. Thunderbird receives NO AOL email messages

I added my AOL email account to Thunderbird. My AOL email account still receives email messages. Thunderbird receives no AOL email messages. How do I solve this problem? … (funda kabanzi)

I added my AOL email account to Thunderbird. My AOL email account still receives email messages. Thunderbird receives no AOL email messages. How do I solve this problem? Thank you for your help. Don Cohen dbcohen@verizon.net

Asked by Donald Cohen 7 izinyanga ezidlule

Last reply by cmgitt 7 izinyanga ezidlule

thunderbird often 'not responding...slow to accept keystrokes and execute actions

Thunderbird runs slow...ie when I type an email I can easily type faster than thunderbird will accept characters....(this does not happen in other applications)...this ha… (funda kabanzi)

Thunderbird runs slow...ie when I type an email I can easily type faster than thunderbird will accept characters....(this does not happen in other applications)...this happened about a month ago, and then stopped ( I have no idea why)...but the problem is back. I am running Ver 115.10.0 build 2024012173147. Rebooting windows 11 makes no difference.... I just tried to enter Troubleshoot mode and thunderbird stopped responding....Top line says Mozilla Thunderbird (Not Responding). Thunderbird is connected to my gmail account. ...and I run IMAP....with 'store all messages on the computer', but thunderbird wants to load every email from the server'

Any advice would be appreciated Rick

Asked by Rickz 3 emasontweni adlule

Last reply by david 2 emasontweni adlule

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Is there no way to turn off filters?

I've tried everything, including setting it to filter an empty folder instead of my inbox. But it still defaults back to filtering the inbox every time it restarts. I'm… (funda kabanzi)

I've tried everything, including setting it to filter an empty folder instead of my inbox. But it still defaults back to filtering the inbox every time it restarts. I'm trying to stop filtering to debug why my email keeps hanging. I have 800 filters so I don't want to uncheck 800 boxes. There should be an option to turn off filtering temporarily, or to uncheck all the boxes at once.

Asked by qofmiwok 1 unyaka odlule

Last reply by Googlethunderbird 1 unyaka odlule

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Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (funda kabanzi)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 10 izinyanga ezidlule

Last reply by Paul 10 izinyanga ezidlule

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Other apps were opened instead of Firefox when clicking it from "Share via"

When I clicked Firefox from the “Share via” apps list, it just goes to random apps. It’s rare that this happens but it’s kind of frustrating. This also happened to Fenne… (funda kabanzi)

When I clicked Firefox from the “Share via” apps list, it just goes to random apps. It’s rare that this happens but it’s kind of frustrating.

This also happened to Fennec F-Droid, which is a Firefox-based browser and others like Mull, Iceraven etc.

I screen captured the error to make it more clear: https://streamja.com/49ldz

Asked by Mark Lough 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

TB no longer can find hotmail or outlook

Here in Jan 2024 suddenly TB will no longer connect to any hotmail or outlook..it says I have to enter a new password but I have not changed my password and can get onto … (funda kabanzi)

Here in Jan 2024 suddenly TB will no longer connect to any hotmail or outlook..it says I have to enter a new password but I have not changed my password and can get onto them if I go directly to that site. Any suggestions?

Asked by oldbob2 3 izinyanga ezidlule

Last reply by blackspear1 2 emasontweni adlule

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Browser crashing since latest update

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable.… (funda kabanzi)

My Firefox browser automatically updated a few days ago. Since the update, the browser now crashes repeatedly during basic browsing, making Firefox essentially unusable. For instance, retrieving Yahoo mail, reading articles, accessing login pages -- the page will enter some type of refresh/reload cycle and crash the browser.

I opened the browser in troubleshoot mode and the problem did not occur. Following the Mozilla instructions, I disabled extensions and reopened the browser normally, and the crashes continued. I have not taken any additional actions.

This problem began immediately after the latest browser update on 9/13.

Asked by pjgooch 7 izinyanga ezidlule

Last reply by zeroknight 7 izinyanga ezidlule

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Firefox downloading 0 byte htm files moz-safe-about resources

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? T… (funda kabanzi)

I was watching anime today on some site and my firefox was downloading many files without my knowledge into my download folder. I'm worried that it can be some viruses? This is a screenshoot. Should i be worried? Thank you for help.

Asked by t.martynik 2 iminyaka edlule

Last reply by bkilinc 1 unyaka odlule

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PDF is distorted and showing as a "encrypted" file

Is there a memory issue with Firefox in regards to how PDF files are shown? This happens every so often. When I open a PDF the font is distorted and it seems to be e… (funda kabanzi)

Is there a memory issue with Firefox in regards to how PDF files are shown?

This happens every so often.

When I open a PDF the font is distorted and it seems to be encrypted. I have to close Firefox and reopen and then the PDF file is displayed correctly without any issue.


Thanks.

Asked by mheinlein 9 izinyanga ezidlule

Last reply by cor-el 7 izinyanga ezidlule

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Thunderbird hangs on gmail setup

I've been using Thunderbird for a number of years. I recently went back to using Windows from Linux, and am having difficulty with the Windows version of Thunderbird. Th… (funda kabanzi)

I've been using Thunderbird for a number of years. I recently went back to using Windows from Linux, and am having difficulty with the Windows version of Thunderbird. The issue is when I go to set up my gmail accounts, I get a box popping up that should show my google account so I log in through there, but it hangs and never moves past. The pics below shows both the window that pops up that never changes and the server settings.

I've let it sit for up to an hour but nothing changes.

I've looked and haven't seen this question elsewhere, so I figure it must be something on my end. I'm using Thunderber 91.9.1 on Windows 11 Home OS build 22000.675. I'm not using any sort of VPN, and I've tried with Windows firewall both on and off, no changes.

Asked by Chuck52 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

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Appdata Roaming for Thunderbird exceeds 35 gb

My wife's C; drive is nearly full, and part of the problem is the TB Roaming folder under AppData under Users. On my PC this folder is 16MB, but on my wife's is over 35GB… (funda kabanzi)

My wife's C; drive is nearly full, and part of the problem is the TB Roaming folder under AppData under Users. On my PC this folder is 16MB, but on my wife's is over 35GB!

How can I reduce the size of this folder?

thanks,

Asked by tkaufman1 1 unyaka odlule

Last reply by Wayne Mery 1 unyaka odlule

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Trouble sending emails from both my account and my partners.

Hi there, Am having a problem sending emails from both of the accounts on Thunderbird. Attached is the msg that appears. I have checked my server settings and they appear… (funda kabanzi)

Hi there, Am having a problem sending emails from both of the accounts on Thunderbird. Attached is the msg that appears. I have checked my server settings and they appear to be correct.

Asked by awatea36 1 unyaka odlule

Last reply by Toad-Hall 1 unyaka odlule

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Printing Problem: Print preview looks fine. Image not scaled when printed

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit. Text prints just fine but images (barcodes, etc) that need to b… (funda kabanzi)

I am trying to print shipping labels from Amazon and a third-party web app running Firefox 103.0 64-bit.

Text prints just fine but images (barcodes, etc) that need to be scaled down do not do so causing them to be truncated on the page.

I have cleared print settings and tried two different printers to no avail. The documents/images print correctly from Chrome. I have tried using the system dialog to print but this also does not correct the issue.

Any help is greatly appreciated as I currently cannot use Firefox for the essential daily task of printing packing slip / mailing labels.

Asked by gschertz 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule