Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

A password reset problem.

Hi, so I've got myself into a little embarrasing problem. I've recently changed my password to a more secure one. It obviously logged me off from all but one device (the … (funda kabanzi)

Hi, so I've got myself into a little embarrasing problem. I've recently changed my password to a more secure one. It obviously logged me off from all but one device (the one from which I made the change), and when I tried to login on one of my devices it turned out that I don't exactly remember my new password (that's the little embarrasing part) as I didn't wrote it down anywhere.

So my question is, can I (maybe with the help of the Mozilla Support) revert the password change that I made recently without loosing any of my sync data (history, bookmarks, saved password etc.), or should I start cracking my own password, as I'm quite sure I know the main components of it but I'm not sure about the letter sizes and special signs I used.

Some additional info I've set up secondary e-mail and I have access to both of them. I've set up two-step authentication and I have access to it on my phone. I haven't set up the account recovery key.

Asked by Jakub Macoch 1 unyaka odlule

Last reply by Jakub Macoch 1 unyaka odlule

  • Okugcinwe kunqolobane

Passwords won't auto-fill

My passwords won't auto-fill. The selection for "Ask to save logins and passwords for websites" is unchecked every time I restart Firefox. I've tried everything. Re-inst… (funda kabanzi)

My passwords won't auto-fill. The selection for "Ask to save logins and passwords for websites" is unchecked every time I restart Firefox.

I've tried everything. Re-installing, refreshing, removed all of my plug-ins, etc. I'm not in private mode either.

This is really disappointing. I don't want to switch to another browser.

Asked by jvallone 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Android app freezes and restarts the device

After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes. It is possible to close it from the drawer and restart it after a w… (funda kabanzi)

After a variable time-frame, from few minutes to a couple of hours maximum of usage, the app freezes.

It is possible to close it from the drawer and restart it after a while. The problem always recurs.

Sometimes the phone also reboots itself. Approximately once every 5/10 freezes.

The problem does not seems dependent on updates, add-ons or other phone options.

The problem is present since I bought the phone in August. After a few months of tests I'm fairly sure this is a problem related only to the Firefox app.

Device: Pixel 6a

Asked by MBalza 1 unyaka odlule

Last reply by MBalza 1 unyaka odlule

  • Okugcinwe kunqolobane

How to Fix Hotkeys, Including Copy/Paste. None of the suggestions are appropriate. No CTRL+C or CTRL+V don't work in the browser or outside. No the context menu with right click doesn't not work either.

I'm not going to fight with this very long, this will instantly make me go back to chrome or even edge. I might even go to opera, as all the suggested forums when search… (funda kabanzi)

I'm not going to fight with this very long, this will instantly make me go back to chrome or even edge. I might even go to opera, as all the suggested forums when searching this issue get too deep, too technical, and too much time for me even to bother with on a browser. It's easier to install another one and should not even be this way in the first place.

That being said, it's usually not hard to fix these issues by simply disabling the way firefox copy/pastes intelligently. I don't want it to be intelligent. I want pure text only.

I do not understand why CTRL+C and CTRL+V isn't working. Even when I try to take the text I TYPED, out into a text document, I copy, and don't even get CLOSE to what I see I'm copying, this is ultterly the worst bug I've ever seen. It doesn't even make sense, all my paragraphs are backwards, sentences in the wrong places. A simple copy and paste, should copy and paste not modify the contents. If it can't see what I'm typing then it has a problem. I can see it fine. It's simply an unusable program 2 days after switching.

So where's the setting (If not any please let me know I'll uninstall immediately) to fix this. I want firefox only to copy raw text data period every time. I don't care if it has HTML code etc, I'll just cut the edges off. All I want is text only.

To add to this, this seems to be a multiple faceted issue. CTRL+Z fails to work properly. CTRL+X fails to cut properly. CTRL+Y fails to redo properly. Everything has completely butchered my long explanations and technical support making this browser absolutely useless to me. I'd rather have internet explorer 6 than this.

Asked by sickologyy101 1 unyaka odlule

Last reply by Hà Văn Hùng 1 unyaka odlule

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All my saved passwords are lost!

Hi all, All my saved passwords are lost. I use v. 108.0 on Macbook Os 12.4 I do have Avast, and I have read about AVG bug that was previously. I've checked and I do not… (funda kabanzi)

Hi all,

All my saved passwords are lost. I use v. 108.0 on Macbook Os 12.4

I do have Avast, and I have read about AVG bug that was previously. I've checked and I do not have any logins.json.corrups

I do not have multiple profiles (only one). 6 months ago I downloaded the Firefox app on iPhone and then created an Firefox account. This is now my profile that I'm using. No matter if I'm logged in on the profile or logged out, I can't access my saved passwords.

Please help me. I've been trying to solve this for months now.

Asked by ap21 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Firefox keeps suggesting the wrong website addresses

Hi, I asked about this a while ago, but now I can't find the response. I go to about 10 websites regularly throughout the day every day. Yet for a few sites, FF refuses … (funda kabanzi)

Hi,

I asked about this a while ago, but now I can't find the response. I go to about 10 websites regularly throughout the day every day. Yet for a few sites, FF refuses to autofill the actual sites I go to. If I type an r, I get Raw Story; if I type C, I get CNN, and so on. But even though I have never typed in "www.rawstory.com," that's what I get when I type a w even though Wonkette is one of the sites I'm on all day. I also never type in "mail.google.com" because I have my email on the bookmarks bar, but that's what I get when I type an m instead of Mediate, another of the daily sites.

And it doesn't stop with Ctrl + delete because they don't turn up on the drop down list; they automatically populate the search bar, and then hitting delete for any reason just removes it from the bar, not from the list of suggestions. So my question is, how can I get Firefox to stop imposing itself on me when there is a clear pattern by now of what sites I visit all the time?

Thank you very much, Nandi

Asked by nandibrown 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

I can't access https://login5.fisglobal.com

I just get a blank page I can visit and view this page just fine with other browsers. The EBT foodstamp card page broke several firfox updates ago and has not worked sin… (funda kabanzi)

I just get a blank page

I can visit and view this page just fine with other browsers. The EBT foodstamp card page broke several firfox updates ago and has not worked since.

I've cleared my cache and cookies plus tried a fresh install of Firefox for windows on a new machine that never had Firefox before but same issue.

Any ideas?

Thank You,

Steve

Asked by stevekruse1 1 unyaka odlule

Last reply by stevekruse1 1 unyaka odlule

  • Okugcinwe kunqolobane

Facebook Browser Push Notifications won't Toggle On

Hello! Recently switched from Chrome to Firefox. I wanted to get browser push notifications from Facebook, specifically Messenger, but it won't toggle on for some reason.… (funda kabanzi)

Hello! Recently switched from Chrome to Firefox. I wanted to get browser push notifications from Facebook, specifically Messenger, but it won't toggle on for some reason. When I refresh the page, it's still off. I've allowed Facebook.com permission to send notifications, cleared cookies and cache, and even uninstalling Firefox extensions, but no luck. Any help?

Asked by Chloie 1 unyaka odlule

Last reply by Chloie 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

firefox doesn't load specific webpage

Dear sir/madam, I have an issue with a specific webpage which doesn't load and since it's the second time it is happening I decided to ask for your help. More specific, … (funda kabanzi)

Dear sir/madam,

I have an issue with a specific webpage which doesn't load and since it's the second time it is happening I decided to ask for your help. More specific, since today I can't open this webpage: www.offradio.gr. As I said it's the second time dealing with this issue. The webpage seems to work fine, because I already tried with another browser and load fine but not with Firefox. Thanks in advance.

Regards,

George Falias

Asked by giofalias 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

  • Okugcinwe kunqolobane

Remove "Your browser is being managed by your organisation" in Firefox installed on Windows 11

I have been trying to remove "Your browser is being managed by your organisation" simply because the browser is on my home PC and not being managed by any organisation. H… (funda kabanzi)

I have been trying to remove "Your browser is being managed by your organisation" simply because the browser is on my home PC and not being managed by any organisation. However, I have an issue with registry editor as it does not have Mozilla or Firefox keys in "Policies" "HKEY_LOCAL_MACHINE\SOFTWARE\Policies" or "HKEY_CURRENT_USER". I would be grateful for any advice to overcome this issue as it annoyingly restricts access to web pages.

Asked by wqspp 1 unyaka odlule

Last reply by al_mhajr_99 1 unyaka odlule

  • Okugcinwe kunqolobane

Does Firefox Automatically perform OCR on PDF Documents?

My bank delivers monthly statements as rasterized copies of their paper statements. They are clearly pixelated and not text. However, when I open one of these PDFs in Fir… (funda kabanzi)

My bank delivers monthly statements as rasterized copies of their paper statements. They are clearly pixelated and not text. However, when I open one of these PDFs in Firefox I am able to select the rasterized text, as you can see from the attached screenshot clip.

How is this possible?

Asked by Helmanfrow 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

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  • Okugcinwe kunqolobane

savefrom.net

Hello there; I had installed the "savefrom.net" extension. This extension automatically generated the website address to the "bookmarks toolbar". I deleted the extension … (funda kabanzi)

Hello there; I had installed the "savefrom.net" extension. This extension automatically generated the website address to the "bookmarks toolbar". I deleted the extension and deleted the shortcut as well. But when the bookmarked website shortcut "firefox" is closed and reopened, it adds itself to the bookmarks toolbar again. No matter what I did, it didn't work. I don't want to delete Firefox completely and reinstall it. Because there are too many shortcuts and data that I use all the time. How do you think I can solve this problem?

Asked by Emre Domaç 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Linux Firefox and Thunderbird how to set wider scroll bar

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the publi… (funda kabanzi)

In firefox 108.0.2 I need to have a wider vertical scroll bar, the tiny thin bar is next to impossible to use. Same in Thunderbird 102.6.1 both are in Linux and the published css solutions (a year ago) on mozilla support do not work for these versions

Asked by Cat22 1 unyaka odlule

Last reply by Detail 10 izinyanga ezidlule

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Constant Firefox Trouble Reports When Browser Isn't Even Running

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even… (funda kabanzi)

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Asked by backgroundsound 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Cannot open firefox in private mode

firefox: 108.0.1 (64-bit) windows 10: 21H2 installed browser: firefox (pin-ed private mode on task bar) and edge (set to always open in private mode) When I open firefox… (funda kabanzi)

firefox: 108.0.1 (64-bit) windows 10: 21H2 installed browser: firefox (pin-ed private mode on task bar) and edge (set to always open in private mode)

When I open firefox by clicking the icon on the task bar, firefox is opened in private mode. When I type in a URL in the address bar and click return, the private mode icon disappears from the tab, and the firefox instance becomes a normal (non-private mode) window.

When I open firefox in regular mode, and click New private window menu button, a new firefox instance is open with no private-mode icon shown anywhere in the new window.

How can you tell if firefox is in private-mode or not? Does the new version of firefox really have private mode?

See the attached images: start firefox in private mode using the pin-ed icon on the task bar; then type in www.google.com in the address bar. After that, cannot tell if firefox is still in private mode.

By the way, I've cleaned all browser data, all, everything I can select in the settings. Still in private mode, I still get site suggestion from history. From privacy's point of view, something is wrong somewhere.

Asked by hsheng 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox Keeps Crashing

Hi Firefox, Thanks for taking time to look at this report - here is the issue that I am running into. Problem I am constantly getting crashes every time I open Firefo… (funda kabanzi)

Hi Firefox,

Thanks for taking time to look at this report - here is the issue that I am running into.

Problem

I am constantly getting crashes every time I open Firefox, and so I temporarily switched to Chromium until I can get this issue fixed. Every time I open a new tab or try to search for something I am greeted with "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page" and when I do so it just reloads and gives the same prompt.

Steps Taken

I have disabled all the extensions and everything that I possibly can, uninstalled, purged, reinstalled Firefox and I'm not logged in to Firefox sync. There is also no report of any crashes. I also followed all information provided on the Firefox help page about this problem to no avail.

System Information

OS: Pop!_OS 22.04 LTS x86_64 Host: Dell G15 5515 1.6.0 Kernel: 6.0.12-76060006-generic DE: GNOME 42.3.1 WM: Mutter WM Theme: Pop Theme: Pop-dark [GTK2/3] Icons: Pop [GTK2/3] CPU: AMD Ryzen 7 5800H with Radeon Gr GPU: AMD ATI 05:00.0 Cezanne GPU: NVIDIA GeForce RTX 3050 Ti Mobil Memory: 7008MiB / 15342MiB Firefox Version: 108.0

Possible Source

I installed Citrix, and then this started happening. But I also just freshly installed PopOS yesterday, so that might not be the problem.

Unrelated

I love the work that Mozilla has done with the Rust programming language (the best programming language) and WASM, thanks!

Thanks!

Asked by waltznr 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

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Access denied

I am trying to arrange a redelivery with Royal mail, but keep getting met with this error message You don't have permission to access "http://www.royalmail.com/" on this … (funda kabanzi)

I am trying to arrange a redelivery with Royal mail, but keep getting met with this error message You don't have permission to access "http://www.royalmail.com/" on this server.

Reference #18.2cfaff5a.1672254451.123bbae8

Asked by williammcgarrie 1 unyaka odlule

Answered by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Error 15

For weeks I have been trying to find a solution to getting "Error 15" on certain websites when using Firefox. Opera and Edge have no problems with those sites, only Firef… (funda kabanzi)

For weeks I have been trying to find a solution to getting "Error 15" on certain websites when using Firefox. Opera and Edge have no problems with those sites, only Firefox has problems. I have tried every "fix" that I can find on the Mozilla site and none of them work. Is there anything else I should try before I abandon Firefox? Could it be that Firefox is now unreliable under Win7 Pro 64-bit? If so I will have to abandon it because this computer cannot run Win10 or later.

Asked by response16 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule