Yonke imikhiqizo Isithangami Sokwesekwa

Trying to add credit card that is memorized in FF. A POPUP comes up asking for the PIN. I do not remember the PIN. The screen shows a note to change/edit go to Setting - Accounts- PIN. Problem is there is no heading stating ACCOUNTS under Settings.

I am trying to view a website but the site thinks that I am spam. Mozilla keeps me logged in to the site but I don't want that to happen. And because it happens the site thinks I am spam. But in Private Mode it lets me view the site. How do I fix it in Mozilla so I can view the site without being locked out? I want to erase the auto log in for the site but it is not listed anywhere here on my PC/Mozilla. I tried to contact their admin but I do not get replies from them. I don't even want or need an account there at the site, it's only a forum. this is the site.. https://www.plantedtank.net/

I have removed any private information and kept the balance for everyone review and comments and left dead Mozilla addresses, which is not private or personal.

Start paste ________ Re: Your case, 00119811: Contacting anyone

20 Oct 2022 13:24NZST (20 minutes ago)

to Mozilla I note this total lack of focus on the users continues, with more forced unwanted "functionality", forced start menu shortcuts and no fixes of the reported previous issues etc., some of which can be "fixed" via a not recommend code, patch or "playing" in the config settings.

I believe most of this is driven by a race for dollars before totally pissing off the bulk of the users and will end up with much less dollars.

Urgently, regain your focus on the users themselves, provide settings in the main window that allow the users to manage nearly all settings, allow them to add or remove extra functionality, i.e. list all tabs, Firefox mode, backspace issues, search positioning etc etc. remove "Personalize new tab" does not need to be there at all, include in settings.

Further, the issue reporting requirements and process are still onerous and Mozilla's/Firefox shutting down topics on the community pages is a "We know best" approach which highlights this complete lack of user focus.

I suggest: -A new group of coders that focus on the users first and foremost, while not all of their recommendation may be implemented,they should have some priority -An open and honest discussion amongst all stakeholders on each issue as and when required -A commitment to rollback all of the unnecessary "fixes" that pissed off some of the user groups that complained, remember it must have really pissed them off to start to complain and most will be silent regardless. -and any other items that revert Mozilla and Firefox back to its original drivers

Actioning all of the above, will longer-term, retain users, drive recommendations and gain new users and will have a material impact, again as per my last email attached and as I predicted, the current user share is diminishing and will continue to do so unless significant change in methodology and focus is rolled out ASAP.

Phil B

On Wed, 29 Sept 2021 at 12:58, Mozilla Foundation Donor Care Team <donorcare@mozillafoundation.org> wrote: Hello Phil, Thank you for getting back to us and clarifying things a bit further. We appreciate you reaching out, and thank you again for your support. Respectfully,

Tom & the Donor Care Team at the Mozilla Foundation https://foundation.mozilla.org

Sent late Sept 2021 Hi Tom, and team,

Somewhat ironically, the "new features" mostly include unfriendly removal of normal configuration as has been standard across all browsers since year dot as well as unneeded overheads and other.

Continuing the irony, my apparently unified login, previously known as my Mozilla login, now my Firefox login is invalid for ideas.Mozilla.org for which I apparently need a separate one, reporting this as a bug or as a requested feature update I need another separate one.

The whole process of reporting and communicating to the Dev team directly (via support or other), the navigation to such, the escalating of such is horrendous. You may end up with multiple reports and somewhat incomplete reports form average users, however asking users to have all of these extra log-ins, to read the bug treatise, to navigate through this laborious - totally the reverse of a streamlined, thought-out process is symptomatic of the lack of focus on user feedback and I believe, the users themselves.

I understand during a reconfiguration there may be teething troubles, however this is not the case, it has been this way for a long time and continues to get more distant from a user friendly experience.

If you read between the lines above, I will not be gong through to deas.mozilla.org via 2 log-in's, to go to https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla to try to select the correct repository and having read the clumsy tome, report a "fix" needed for something that should never of been rolled-out, to go though to https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox (or other) to log-in again and still be no closer to any kind-of direct, meaningful and constructive solution when I can "hack" the about:config and these issues IMO have been reported via https://support.mozilla.org on more than one occasion.

Yours sincerely Phil B

On Fri, 24 Sept 2021 at 12:30, Mozilla Foundation Donor Care Team <donorcare@mozillafoundation.org> wrote:

Hello,

Thank you for being a Firefox user! We're sorry to hear that you're frustrated with some of the new features added in the recent refresh.

We checked with the Firefox team, and they suggested that you submit your feedback here: ideas.mozilla.org . That way the team can take a look at it and other users can chime in too.<PB notes>, all reported, either ignored, conversation shutdown and none were ever rolled back<end>

We hope this information is helpful, and thank you again for your support. Sincerely, Tom & the Donor Care Team at the Mozilla Foundation

Sent late Sept 2021 Please forward to Dev management. There is no link between the support volunteers and Mozilla, there is no way to contact Mozilla, there is no way to ask for a simple roll-back of a "new" unwanted feature i.e. backspace not working, search tab/bar/screen position. Firefox is losing it's way and ignoring and not appearing to want any constructive feedback and no way to monitor or act on it. People are leaving. _____ end paste.

I added some dates in an edit. Please do not ask too many questions on the history here jscher2000 has already tested me and my memory.

Every month or so, I believe it's everytime there's a new firefox update, my firefox brower stops working. Pages go into perpetual loading mode, and if i close firefox and start it again it says these pages aren't able to be opened.

What's going on?

I am getting an "access denied" on some sites I visit like Kroger, Albertson's, Vitacost, etc. that I have used often in the past and now all of a sudden I can't go one them. What's going on?

Hi,

I always get this error when trying to do Google searches, and to solve this problem I have to delete the active logins each time as shown in the attached screen. Can you help me to solve this problem definitely ?

The 10/18/2022 update changed the theme and color settings for my browser. It is practically unusable. Attempts to use other themes do not solve the problem. Every web page I have used since the update is affected. Screen clip attached. Besides killing my productivity today, this change has made FF unusable! How Do I get this Reset to Prior State?

PS: Just now, I try to click the box for "Email me when someone answers the thread" and it will not mark the box.