Yonke imikhiqizo Community Forum

As a twelve or more years user of Thunderbird, I find it to be okay most of the time. I hate the spam folder that does not learn and I hate threads.

Today all of a sudden, I cannot save photos sent from my iPhone as jpg. I have always right clicked and a menu has appeared. Today, the right click just zooms in which I never want to do when I am trying to save.

I tried searchig online first before coming here. Apple is claiming that Thunderbird developers made a mistake and that is why the right click is not working. AI had me try a bunch of different techniques none of which worked.

When I do save after much effort, the "photo" in my Animals folder appears as the Thunderbird logo instead of the real item itself. The other weird thing is that my folders also do NOT show up where they should when I am trying to save. The menu doesn't give me all the folders as it always has. Instead it just say All Files which is not adequate.

Thunderbird is downloading new messages but failing to display them.

Other functionality remains active, ie I can see and open messages, delete all the contents of folders, compose and send messages, but when the software downloads new messages they simply do not display and cannot be accessed.

Not sure if it's relevant, but the message INBOX count appears to be stuck at the number 59, although more messages than that have been downloaded.

Bizarrely this is the message displayed whenever I now open the Thunderbird application (it was there when the problem first appeared and returns everytime). Out of desperation I even made a donation in the hope it would release the messages!

Thank you in advance, Steve Davidson

My Firefox VPN is still showing as nearing my limit, despite it now being October everywhere in the world. Why hasn't it reset to 50GB? I've tried restarting Firefox and it didn't make any difference. It still shows "Getting close to your VPN limit. You have 2.2GB of 50GB left this month."

First the laggy, extremely slow issue was just noticed on YouTube. Now I notice it on Rumble and other sites. For now, I have to abandon Firefox and use an alternative browser. I've stayed with you for years. Maybe it's time to part ways. I really like your browser. But, it has become nearly non-functional for me.

I'm running the current 157.0.1 release on Windows 11, and specifically am having my emails from the AP be sent to spam even though I have a specific filter set to tag them. I feel as if the filter itself is set up properly because when I manually run it the messages will be moved from the spam folder to the inbox and tagged accordingly.

The one thing sticking out to me is these emails are being forwarded through my relay account. I've tried changing the filter to work based on the relay address, but again it only works when I manually run it. I've also tried setting the filter to run both before "and" after spam classification, but neither option works. Ideally the filter would work without me having to go to my spam and run it, and even then I'm wondering why the spam filter hasn't learned by now that those email belong in my inbox.

I'd appreciate any help or solutions; I'm not an email power user or networking wiz though so please try to keep it as dumbed down for me as possible!

Albertsons grocery store states they support firefox. However I can't use firefox I have all sorts of issues so I have to close firefox and use chrome. What do I need to do to get firefox to work at their grocery store website?

Thank you Diana

HI All Recently purchased a laptop and want to have FF sync with my desk top. I am signed in to both devices with the same account and have checked all settings on both and they are identical. Why are they not syncing?

Hello, this is the basic problem:

The short version is that there is a problem with Firefox not interacting with the scrub bar and volume bar. (all other controls work fine) We know it's a Firefox thing because everything works with Brave. (or an interaction between Firefox and the OS at least, Firefox is heavily involved)

There is more detail and we have done some work on it here: CashyOS forum post

You can use the Firefox manifesto V0.2. video for an example, as it displays all the above problems for me.

I can get you guys whatever other data might be needed, but I kinda need an idea where to look to try and fix this, as all the other posts I have managed to find don't seem to have similar enough issues to work.

Edit/Update: I have done some further testing and discovered that it is firefox's default/built in player that is the problem. I can use the 'site specific' players (like from reddit) just fine. So there is something happening with that default one.

I have had Thunderbird on my Mac Monterey synced to my Comcast email address with no problems. Usually I have to enter my Comcast password when I send the first message for the day. It has caused no real problems since I obtained this computer, probably sometime in 2021. Within 2023 I obtained a Windows 10, onto which I also put Thunderbird. Last November I upgraded to Windows 11 had kept Thunderbird. I did not do the upgrade myself. The technician used Google Drive and OneDrive for backup. I added a GMAIL address on that system to my Thunderbird installation on Windows 11.

For the past week Thunderbird has been popping up a Comcast site requesting that I enter my Comcast password. This is bizarre! How can I get my Thunderbird to behave more normally on my Windows 11? Thanks in advance. The technician only did the upgrade. I did the subsequent program reinstallations.

Hi, since the latest update, whenever I'm in a tab (e.g. email or personal website) and I go to upload files, all tabs show the last location of the last upload from any tab whereas previously they showed the location of the relevant tab. E.g. on a tab for my website it would previously open the location of my website files and if I switch to my email tab it would open the location of my email attachments. Now it doesn't seem to remember the loaction by individual tab it just starts in the location of the used loaction across all tabs.

Not sure if that makes sense, it's very annoying as I have to keep searching the location again between tabs.

Can this be changed back please so it remembers locations on a individual tab basis and not globally?

Thanks

I have Thunderbird on laptop. I make changes to a contact in the address book and they seem to be made. When I close Thunderbird and restart it, all changes are lost and are back to what the contact information was before. This has to be fixed.

Bonjour. Plusieurs onglets correspondant aux messages ouverts dans thunderbird se sont fermés brusquement. Je voudrais savoir comment les réouvrir. Merci de votre aide.

At one point earlier this week, I had to sign out of all but one of my google accounts to get a link for a remote meeting to work. Afterward, when I visited youtube, it logged me in under that google account, which is not the one I use for browsing on my own time; I logged out, then, when I tried to log in under the proper account, google/youtube thought erroneously that I had set a passkey, and it and my password manager fought. I fixed the conflict (deleted the unset passkey). Then Youtube stopped letting me log in; no matter what, I get sent to www.youtube.com/oops

Initially, this error effected youtube login on all every browser I use. Clearing the cache and history on those, after having fixed the password issue, fixed the problem on them. Firefox, however, is refusing every fix.

I have cleared the cache, the history, going back to 'Everything.' I uninstalled and reinstalled the browser. I have disabled all add-ons and enhanced tracking. I have gone into the advanced configuration settings for firefox and deleted the cookie files for my profile. Youtube and Google are ON my security whitelist. I've tried "forget about this site." I've tried private browsing after first clearing the cache and history, "forget about this site", and after deleting the cookie sqfiles.

It has been days, and I am going in circles! Can anyone please help me?

Hello,

I have had an issue for a few months now where certain websites fail to load. This is most easily reproduced on https://addons.mozilla.org, where I am shown the error "An unexpected error occurred" on most pages, preventing me from installing addons.

This issue does not occur in a Private Window, in Troubleshooting mode or in Chrome or Brave, but persists in fresh installs of Firefox. In troubleshooting this issue, I have removed all program files, registry data, and app data pertaining to Mozilla / Firefox. In fresh installs, I can sometimes install an add-on or two before this error starts occuring. I have not imported any previous data.

I was previously installing from Chocolatey, but in my last clean install, I downloaded from the official website.

I am on Windows 10 and Firefox 157. I use Proton VPN (Paid) and have tried changing servers several times to no avail. Again, this only happens in Firefox in a standard window, Private Mode and Troubleshooting Mode are fine.

Screenshot 1 shows the issue from my most recent reinstall. I was able to install 1 add-on (SponsorBlock) before it started showing up. Removing the add-on doesn't fix the issue. Trying to access addons.mozilla.org via a search engine results in the tab icon loading for a second and no change happening on screen (Screenshot 2).

I experience similar issues on other websites, like trying to log into Bandcamp.com (logging in gives the error "There was a network error. Please try again."), but most sites work.

Loading https://addons.mozilla.org/en-US/firefox/ gives the following results in the Network Console:

Uncaught (in promise) TypeError: can't access property "pressed", target is null

   onChangePermissions chrome://mozapps/content/extensions/components/addon-card.mjs:893

addon-card.mjs:893:7 Reporting Header: invalid JSON value received. collect Reporting Header: invalid JSON value received. collect Reporting Header: invalid JSON value received. collect Reporting Header: invalid JSON value received. collect Reporting Header: invalid JSON value received. collect Reporting Header: invalid JSON value received. collect

Connection error: Certificates. Works, doesn't work Thunderbird 157 intermittently fails to connect to imap.shaw.ca:993 with SEC_ERROR_UNKNOWN_ISSUER. It affects two separate Shaw email accounts, while Shaw Webmail continues to work normally.

Installed a week ago to replace MS365/ outlook Worked fine. But now it's acting up. Both my Shaw emails as well as my wife's email on her computer.

This does not happen with my domain emails.

For a few days I'm having trouble with Asana mails (notification mails informing me about replies, comments, etc).

Clicking on the mail to view it freezes Thunderbird for a good 5 seconds while one CPU core spins at 100%. This only happens with Asana mails (or at least I haven't found any other problematic senders).

I guess it's a problem with validation or parsing of the mail's HTML content. But I don't know how to debug this.

I can't pinpoint exactly when it started happening, but it was around the time I've switched to the [new snap release track](https://support.mozilla.org/en-US/kb/channel-choices-thunderbird-snap-and-flatpak#w_snap-channel-changes-in-2026). But since this happens with Snap and Flatpak I think the culprit may be the 153.0 update.

Things I've tried:

• Clearing cache and msf files.
• Troubleshooting mode with add-ons disabled.
• Reinstallation. Creating new profile + importing old data.
• Switching from Snap to Flatpak
• Switching Message Body display to Plan Text or Simple HTML.
• Disabling HW acceleration.
• Checking console for suspicious output.

Anything I can do to create handle the problem or collect information for a proper bug report?

Firefox tabs keep crashing for no apparent reason after this Nova update (its not website specific). here's a list of my top five Submitted Crash Reports (there are dozens more but ill keep this brief): Report ID Date Submitted

• bp-0d889e7b-0c50-4d71-ac37-c37700261002 02-Oct-26, 22:01
• bp-2587c1c7-7ab3-42da-983f-aefe60261002 02-Oct-26, 21:59
• bp-963e9304-f1db-4aac-9d4e-7c8300260829 29-Aug-26, 10:31
• bp-3d6f6fd0-c34a-460a-a1c2-fe9200261002 02-Oct-26, 22:04
• bp-e7f70176-6daf-4c81-a139-56f060261002 02-Oct-26, 22:04

i don't believe its memory issues because my PC has 61.6 GB of 474 GB free, and i never got these crashes before the update, with the same amount of data. dunno what else to add here, let me know if i need to provide something more