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  • Okugcinwe kunqolobane

App "minimizes" when video goes fullscreen

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and t… (funda kabanzi)

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and try full-screen again. It usually (maybe always) works the second time.

When it happens, I can briefly see the video go full-screen and rotate to landscape. When the view has disappeared the screen rotates back to portrait. Whenever a video stays in portrait mode when going full-screen, the problem does not occur.

Even when closing firefox, I can still hear the video. So I think it is related to this issue: [https://support.mozilla.org/en-US/que.../1420245]

What I have tried:

  • Switching versions of firefox, they all have the same issue; Firefox, Firefox Nightly, and Fennec.
  • Clearing cache and disabling add-ons has not worked, but seemed to make it happen less frequently for a while (not sure).
  • I tried activating automatic screen rotation, but this made the problem worse. It would then not work the second time and firefox would only display part of the website in the top right corner of the screen. Closing it and re-opening it multiple times did not work. I had to turn auto-rotate back off.
  • I'm using the KISS launcher. Tried switching to various other launchers, but it made no difference.


OS: Calyx OS 4.12 HW: FairPhone 4 Firefox: Fennec v116, Firefox Nightly Add-ons: uBlock Origin, Tampermonkey

Asked by levinj 8 izinyanga ezidlule

Last reply by JambleScrambles 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

Tabs load as blank page

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to loa… (funda kabanzi)

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to load as expected.

I'm a big fan of Firefox and have been using it as my main browser for years, but this issue happens so often that I'm considering moving over to Samsung Internet when on mobile.

P.S. I know it isn't an addon issue as this still happens when all extensions are disabled.

I'm using a Galaxy 21FE on Android 13. Tracking protection is set to default. HTTPS only mode is enabled.

Asked by grey 8 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

Lost my passwords after reinstall

Samsung Galaxy S9 plus. I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords? I tried going to the Data folder, but … (funda kabanzi)

Samsung Galaxy S9 plus.

I mistakenly uninstalled Firefox, then reboored and reinstalled it. How do I recover my saved passwords?

I tried going to the Data folder, but there is only 1 folder there, "export messages", for an app that lets me print out or save existing text messages .

Help!!

Asked by whattodo 2 izinyanga ezidlule

Last reply by TyDraniu 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Every website returns "This website requires a secure connection." on android mobile.

The page you are trying to view cannot be shown because this website requires a secure connection. The issue is most likely with the website, and there is nothing you… (funda kabanzi)

The page you are trying to view cannot be shown because this website requires a secure connection.

   The issue is most likely with the website, and there is nothing you can do to resolve it.
   You can notify the website’s administrator about the problem.

Everytime. Every website. Except here. These websites open in other browsers.

Asked by Paul2.0 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Playing videos in full screen causes app to close

Just updated to latest version of Firefox for Android (ver 113). When I try to watch a YouTube video in full screen, the app suddenly closes, as if I pressed the home but… (funda kabanzi)

Just updated to latest version of Firefox for Android (ver 113). When I try to watch a YouTube video in full screen, the app suddenly closes, as if I pressed the home button (note: I say "close" rather than "crash" because when I reopen it, all the pages are still loaded). This doesn't happen every time, but it is annoying. Is there any way to fix this?

Asked by mike.cairns86 11 izinyanga ezidlule

Last reply by Paul 11 izinyanga ezidlule

  • Okugcinwe kunqolobane

Random crashes

I get constant crashes on Firefox for iOS. When I posted this in a review in the app store, you asked me to post it here. This happens both on iPhone 13 Pro as well as on… (funda kabanzi)

I get constant crashes on Firefox for iOS. When I posted this in a review in the app store, you asked me to post it here. This happens both on iPhone 13 Pro as well as on an iPad Pro 11" 2018.

There is no rule on when it happens. Sometimes it happens when switching tabs, sometimes when adding tabs by opening links in the background, sometimes when just reading. Firefox slows down, becomes very unresponsive and just closes. When I open it again, I get an "woops something went wrong" popup and the tabs open again. It usually goes better after reopening, so it's not related to the websites I was visiting. For your info, this is when visiting news sites (The Guardian, VRT NWS) or forums (modulargrid.net, modwiggler, gearspace) or anything else. It's becoming very unusable and hasn't gone away despite following the updates.

Asked by peterleyssens 1 unyaka odlule

Last reply by Damon 1 unyaka odlule

  • Okugcinwe kunqolobane

Save pics and videos

Last week I could light press on the screen and saved pics and vids from Onlyfans. This week I cannot. Did something change with the new version of Firefox that caused th… (funda kabanzi)

Last week I could light press on the screen and saved pics and vids from Onlyfans. This week I cannot. Did something change with the new version of Firefox that caused this ?

Asked by Nagoyaw6 9 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox doesn't display text correctly

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it … (funda kabanzi)

Firefox is failing to display text properly on pages. Paragraphs are getting whited out at seemingly random. If I zoom or highlight the missing part I can usually get it to show up.

I'm using the android mobile version.

I've tried: Clearing the cache Uninstalling/reinstalling Firefox Deleting all add ons Restarting my device Changing font display sizes in Firefox and on my device

It's only Firefox, pages display properly when I try using a different browser. This has been an ongoing problem but its suddenly effecting huge chunks of text on all websites where previously it would only block a word or two on some websites.

(It was even effecting text while trying to type this ticket which is super annoying. )

Asked by thespicydiamond 10 izinyanga ezidlule

Last reply by orange_cat 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

unable to open certain links from gmail

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but… (funda kabanzi)

in this case, when I try to open ao3 from gmail links, the website just gets stuck loading (the lock symbol also has a slash across it). i try to open link in Firefox but same problem. (im on mobile btw)

i can access the same webpage just fine if i find it by searching manually in Firefox though

other website links work fine, and this problem only started maybe a few days ago

Asked by frost 9 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

"Google Search Fixer" add-on breaks scrolling on the search results page when the "Pull to refresh" gesture is enabled

When the "Google Search Fixer" addon is installed and the "Pull to refresh" gesture is enabled, I am not able to freely scroll up on the search results page. After scroll… (funda kabanzi)

When the "Google Search Fixer" addon is installed and the "Pull to refresh" gesture is enabled, I am not able to freely scroll up on the search results page. After scrolling animation finishes, if I try to scroll up, the browser thinks that I want to refresh the page, therefore the input is sank.

Asked by fedorovegor1 9 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

android 10 firefox displays blank page for most sites

as subject, firefox is useless on my new Android 10 tablet now as it displays blank page for most sites, am using the lastest android version. Posting this from my deskt… (funda kabanzi)

as subject, firefox is useless on my new Android 10 tablet now as it displays blank page for most sites, am using the lastest android version.

Posting this from my desktop computer.

Asked by TimB 9 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

  • Okugcinwe kunqolobane

No audio in Firefox Beta & Nightly for Android

Hi, I am using Firefox Beta for Android on my android phone. Its OS is Oreo (Android 8). Since Firefox Beta for Android 118.0b2, There is no audio on any website in Beta … (funda kabanzi)

Hi, I am using Firefox Beta for Android on my android phone. Its OS is Oreo (Android 8). Since Firefox Beta for Android 118.0b2, There is no audio on any website in Beta & Nightly. Firefox Stable and other browsers work just fine. Videos or online audio players work but there is no sound. I tried deleting cache, resetting the app and uninstalled and reinstalled the Beta and Nighty but the problem persists. I have searched online for help but I couldn't find any similar complaints. The audio on my phone works just fine. There is problem only in Firefox Beta (& Nightly) for Android. I don't have any extensions installed. I need your help. Thank you.

Asked by higherfox 8 izinyanga ezidlule

Last reply by Paul 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

lost all tabs

My firefox on samsung android phone just suddenly closed all of my tabs on its own which were waaaay over 100 tabs... no update or crash or anything.... i didn't close th… (funda kabanzi)

My firefox on samsung android phone just suddenly closed all of my tabs on its own which were waaaay over 100 tabs... no update or crash or anything.... i didn't close the tabs either.... just suddenly all gone.. and this is the 2nd time this happens within a year or 2... exact same thing! Unbelievable!! This is unacceptable!! If i did it by mistake then its my fault but all my tabs just totally disappeared suddenly on their own. What can i do? How do i know what caused this? How can i recover them? And no sync..

Asked by alucard_564 1 unyaka odlule

Last reply by Serena Beena 1 unyaka odlule

  • Okugcinwe kunqolobane

website denies access

Hi, Firefox is denied access when an attempt to reach a specific website is made. Error code: Reference #18.9eac1502.1673886709.57090a0e I tried clearing all cache and… (funda kabanzi)

Hi,

Firefox is denied access when an attempt to reach a specific website is made. Error code: Reference #18.9eac1502.1673886709.57090a0e

I tried clearing all cache and deleting all cookies to no avail.

Asked by aresdragoj 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Browser freezes when switching between apps.

Hello, henever I tap a link that subsequently opens to an app of some sort, say for instance YouTube, and then come back to Firefox, Firefox will become completely unresp… (funda kabanzi)

Hello, henever I tap a link that subsequently opens to an app of some sort, say for instance YouTube, and then come back to Firefox, Firefox will become completely unresponsive.

I can get it working again if I gesture into my open apps and "refresh" Firefox by opening it again. This happens frequently and is quite annoying.

Any suggestions or is this a reoccurring issue?

Asked by sora434 10 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule