Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Failed to install Add-ons

  • 4 uphendule
  • 0 zinale nkinga
  • 152 views
  • Igcine ukuphendulwa ngu Rezz

more options

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Hi

Is this just happening when you try to install those two add-ons or does it happen with any others?

more options

Hi, Unfortunately all add-ons cannot be downloaded. I have tried to uninstall and reinstall Firefox, but the issue persists.

more options

Is this a copy of Firefox for Android that you have downloaded from the Google Play store?

Approximate which country are you based in?

Are you useing a VPN on your device?

more options

Isisombululo Esikhethiwe

Yes, from Playstore. I'm from Indonesia and I'm using Adguard VPN.

I have solved that issue. What I do is 1. Clear Data Firefox 2. Turn off VPN 3. Open Firefox then download Add-ons, and it works

Add-ons can't be downloaded if I open firefox for the first time when Adguard VPN is On, and Use third party CA certificates is enabled.