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Camera is not working

  • 6 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu Kenneth

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So I have installed Firefox on my Galaxy S20 Plus running Android 12. All permissions are granted and everything is working except the camera. When testing it with https://webcammictest.com/ it ask for permission to use the camera and mic. I of cause allow the use and afterwards it says: The device is not found.

I have tested the mic alone and it is working. The test site is also working in Chrome, Edge, Vivaldi and Brave. So chromium browser do not have any issue with the camera or mic. I have also tried other tests sites with the same result.

I first noticed it when I had to call my doctor which sent a link to a site with camera feedback on. I was surprised and stressed about it wasn't working. Having a doctor waiting and a sick child, while installing Chrome to get it working, was not a fun experience.

So I have installed Firefox on my Galaxy S20 Plus running Android 12. All permissions are granted and everything is working except the camera. When testing it with https://webcammictest.com/ it ask for permission to use the camera and mic. I of cause allow the use and afterwards it says: The device is not found. I have tested the mic alone and it is working. The test site is also working in Chrome, Edge, Vivaldi and Brave. So chromium browser do not have any issue with the camera or mic. I have also tried other tests sites with the same result. I first noticed it when I had to call my doctor which sent a link to a site with camera feedback on. I was surprised and stressed about it wasn't working. Having a doctor waiting and a sick child, while installing Chrome to get it working, was not a fun experience.

Isisombululo esikhethiwe

Before I filled an issue, I factory reset the phone back to fresh install. Just to test if the issue was persistent and it was not. So I have not filled any issue and Firefox have been working as expected since.

Thank you for your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

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Hi

Thank you for your question, I am sorry to hear about the circumstances.

I am able to access and test that site on my phone (Android 12, latest Firefox for Android) and the camera facing me works fine.

Do you have any add-ons installed in Firefox for Android?

If you open the menu and select Settings, what level of enhanced tracking protection do you have set?

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Seburo sagde

Hi Thank you for your question, I am sorry to hear about the circumstances. I am able to access and test that site on my phone (Android 12, latest Firefox for Android) and the camera facing me works fine. Do you have any add-ons installed in Firefox for Android? If you open the menu and select Settings, what level of enhanced tracking protection do you have set?

Thank you for answering so fast. I'm glad the issue is not with Android 12, but hopefully "just" with Samsung Galaxy S20 Plus. Unfortunately for me and every other S20 Plus the issue will likely not be fixed (assumption from looking back in the issues) :-(

It was tested with fresh install of Firefox, with no add-ons, standard ad-blocking/tracking protection and permissions set correctly.

Right now I'm trying to install Firefox on a S20 to see if the issue is also located there.

Edit: Just logged in again and saw most of my reply was not there, so I added it again :-O

Okulungisiwe ngu Kenneth

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Please let us know what you find when you try testing on a S20.

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Seburo sagde

Please let us know what you find when you try testing on a S20.

So I have tested it with a S20 and it doesn't work either. I have then tested it with a new S22 Plus and here it works.

Can I somehow get a log which I can attach here or how do you want to solve it?

Best regards Kenneth

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Isisombululo Esikhethiwe

Before I filled an issue, I factory reset the phone back to fresh install. Just to test if the issue was persistent and it was not. So I have not filled any issue and Firefox have been working as expected since.

Thank you for your help.