Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Mozilla VPN

  • 2 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu user3720726

andrew.stdenis
andrew.stdenis
more options

I'm trying to install the Mozilla VPN on my Android phone. I've installed the app fine, my problem is that after putting my account details in it wants my bank details. I already have an account, i've purchased my subscription, I use VPN on my Desktop and Laptop, that's 2 devices... why does it not let me use it on mobile? I can not seem to find a way to skip this page.

I'm trying to install the Mozilla VPN on my Android phone. I've installed the app fine, my problem is that after putting my account details in it wants my bank details. I already have an account, i've purchased my subscription, I use VPN on my Desktop and Laptop, that's 2 devices... why does it not let me use it on mobile? I can not seem to find a way to skip this page.

All Replies (2)

andrew.stdenis
andrew.stdenis Umnikazi wombuzo
more options

Ignore. Solved. It was an ID10T issue between screen and chair.

user3720726
user3720726
more options

Hi Andrew! thank you for posting your question in the forum. I am so glad that you were able to solve it!

In the future, if you have any questions or concerns please contact us directly via the VPN so we are able to assist you as soon as possible: 1) Open Mozilla VPN and tap the Settings vpn settings icon icon. 2) Tap Get Help. 3) Tap Contact us. 4) A tab will open with a contact form. You might need to log in to Firefox Accounts first.

have a great day!