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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How to sign in when ?

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  • Igcine ukuphendulwa ngu 14burgess14

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Hi Firefox/Mozilla I created a firefox account a good while ago with burgess14@yahoo.com Account.I no longer use this account and would like to remove everything remotely connected with Firefox from it and create a new account on this email address.If I do try to log in it asks me for a step authentication app code which I no longer use either.Ive read some of the articles on how to fix this issue but it seems the access options I have are very basic and not even offered in my firefox settings.Uf this is because I'm not signed in i dnt know but would be grateful for any help or assistance you could give.Thankyou

Hi Firefox/Mozilla I created a firefox account a good while ago with burgess14@yahoo.com Account.I no longer use this account and would like to remove everything remotely connected with Firefox from it and create a new account on this email address.If I do try to log in it asks me for a step authentication app code which I no longer use either.Ive read some of the articles on how to fix this issue but it seems the access options I have are very basic and not even offered in my firefox settings.Uf this is because I'm not signed in i dnt know but would be grateful for any help or assistance you could give.Thankyou

All Replies (2)

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When setting up 2-step authentication you've been given a number of backup codes. Use one of those to log in to your account.

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Thanks for your reply christ1.I dnt have any backup codes I was just starting out on my IT journey when I installed it and didn't even know what a back up code was at the time so I never took them down.Thankyou