X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

lagging Netflix scrolling and Amazon prime scrolling.

Kuphostiwe

I have an updated app. I did the refresh. I did the reset. I cleared out my cache and cookies. In task manager my processes read 5 open processes related to Firefox. I watch my CPU run at 99%. So here is the question. I know what may have caused it, by using Fmovies.is page to watch videos. After doing that a couple times I went from no lagging what so ever on anything, to scrolling for a second or two then freezes then scrolls again then lagging on both Netflix and Amazon streaming. Driving me crazy. My streaming is now buffering when no buffering was needed before all of this CRAP. I ran Ccleaner, spybot and disk cleaner. I remove a high risk tracker each time from spybot. Short of getting a new system how can I resolve this issue?

Thank you Driveing me crazy.

I have an updated app. I did the refresh. I did the reset. I cleared out my cache and cookies. In task manager my processes read 5 open processes related to Firefox. I watch my CPU run at 99%. So here is the question. I know what may have caused it, by using Fmovies.is page to watch videos. After doing that a couple times I went from no lagging what so ever on anything, to scrolling for a second or two then freezes then scrolls again then lagging on both Netflix and Amazon streaming. Driving me crazy. My streaming is now buffering when no buffering was needed before all of this CRAP. I ran Ccleaner, spybot and disk cleaner. I remove a high risk tracker each time from spybot. Short of getting a new system how can I resolve this issue? Thank you Driveing me crazy.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Android 7.0; Mobile; rv:57.0) Gecko/57.0 Firefox/57.0

Eminye Imininingwane

Mr Marwan 7 izisombululo 75 izimpendulo
Kuphostiwe

Thanks for telling us your issue;

it appears that there must be some issue related to your device's system requirements could you please send a screenshot of your device's system info Thanks ;)

Thanks for telling us your issue; it appears that there must be some issue related to your device's system requirements could you please send a screenshot of your device's system info Thanks ;)

Umnikazi wombuzo

Thank you for your response. I must clarify that this was not on my phone. This problem is on my PC. I'm not to sure how to do a screen shot on my PC, but I can take a picture of it then post it here. Would this work?

Thank you.

Thank you for your response. I must clarify that this was not on my phone. This problem is on my PC. I'm not to sure how to do a screen shot on my PC, but I can take a picture of it then post it here. Would this work? Thank you.
Mr Marwan 7 izisombululo 75 izimpendulo
Kuphostiwe

Thanks, but a screenshot would be more helpful with more details 'How to take a screenshot on a personal computer ' PC: 1-open snipping tool

      2-cut the part and save it 
      3-uploaded it so that it can be reviewed by the Mozilla Support team 

if it doesn't work then a picture would okay;

Thanks, but a screenshot would be more helpful with more details 'How to take a screenshot on a personal computer ' PC: 1-open snipping tool 2-cut the part and save it 3-uploaded it so that it can be reviewed by the Mozilla Support team if it doesn't work then a picture would okay;

Umnikazi wombuzo

Hello, hopefully this is what you need to help me fix my problem.

Thank you Ryan https://support.cdn.mozilla.net/media/uploads/images/2017-12-22-12-56-03-ee0dc6.png

Hello, hopefully this is what you need to help me fix my problem. Thank you Ryan https://support.cdn.mozilla.net/media/uploads/images/2017-12-22-12-56-03-ee0dc6.png
Mr Marwan 7 izisombululo 75 izimpendulo
Kuphostiwe

(FIXED PROBLEM) Try refreshing your firefox

1-click on firefox settings. 2-click on help. 3-click on troubleshooting info. 4-click on refresh firefox.


Hope it fixed your problem, Ryan!

(FIXED PROBLEM) Try refreshing your firefox 1-click on firefox settings. 2-click on help. 3-click on troubleshooting info. 4-click on refresh firefox. Hope it fixed your problem, Ryan!