Firefox 技術支援討論區

i have use firefox for many years now. in the last 10 days i have been unable to access my sky casino account but can still get in using using microsoft edge, why? is there a phone number to question this to somebody?

Walmart website no longer works properly with latest Firefox 96.0.2 64-bit. It works properly with Chrome and other browsers. You can log onto the site and search for products but when you try to add a product to the cart nothing happens. You also can't actually go to the cart. Last time I used Walmart was a few weeks ago and everything worked fine!

Hello,

I have had a few websites not work properly with Firefox and have needed to open my backup browser (Avast Secure Browser) to use those websites.

Right now it is FedEx that comes to mind again as I kept checking for tracking of packages shipped to me since receiving the tracking info. I queries consistently returned the error message "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."

Thinking maybe the website was having issues or maintenance (and forgetting I had the same issue with FedEx website the last time I tried tracking there in Firefox), I kept "trying again later".

Then I opened my Avast browser and pasted the same url there and, sure enough, received this report on the display:

Travel History Date or Time City & State Status Monday, April 18, 2022 9:47 PM SPARROWS POINT, MD Departed FedEx location Sunday, April 17, 2022 1:49 PM Shipment information sent to FedEx

I have tried disabling the extension NoScript as well as turning off the "Enhanced tracking protection" and allowing permissions for the FedEx site with no improvement.

I copied and pasted the RAW data as well as the text version from the "about:support" page to send you.

Any suggestions to fix this?

Thank you, Keith McNabb

The latest update added a new warning to the "Forget About This Site" feature. I use this sometimes, and when I saw this warning for the first time yesterday, I knew it was going to be a pain in the arse. I understand it's useful to some people, but I do not want to see it every time. How do I disable this warning?

I cannot turn on the audio input and the audio output in Discord web application when running Firefox for desktop PC. The advice from Mozilla Support knowledge base regarding how to enable microphone did not help, since there is always no access request from discord.com detected in "Preferences" -> "Privacy & Security" -> "Permissions".

I am using the latest version of Firefox (94.0.1) on Windows 7 SP 1 and Windows 10 20H2. In Discord Support knowledge base the app is claimed to support Firefox version 80+.

Starting today, I cannot access my online bank account at Wells Fargo using Firefox (yesterday, I could). I can access this account using another browser and I can still access another online bank account using Firefox. I tried clearing the cookies cache, but no joy there. TIA for any help on this matter.

I have been trying to get on the Malwarebytes website, but I keep getting;

Your connection is not secure

The owner of links.malwarebytes.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

links.malwarebytes.com uses an invalid security certificate. The certificate is only valid for the following names: *.fortinet.com, fortinet.com Error code: SSL_ERROR_BAD_CERT_DOMAIN

This happens with all of my web browsers. Is it safe to allow Fortinet ?

Hello,

Today I allowed FF to upgrade to 92.0 (64-bit). I do a lot of work at Ancestry.com and notice that every time I open or refresh a page I get a pop-up message that says "It looks like you have local storage disabled. While you'll still be able to use the site, you may notice that pages load more slowly. Fix the issue."

I followed the Fix the issue link. It took me to a page that said I needed to allow cookies. I do have the cookies enabled.

Any Idea how to fix this?

Thank you in advance for your help!!

Hello everyone, I have a problem, when I am logged in with my google account and I try to search on c# the first search is successful, from the second search everything after the # is deleted and it is searched only the letter c. I am using Firefox and this thing started yesterday. What may have happened? I also tried to uninstall Firefox and reinstall it but it doesn't work.

Example: first search is c# middleware and it works second search is c# cookie middleware, it delete all and search only c char

Just recently, past few days, my Firefox desktop browser will not display real time quotes & trades for Binance.US. Microsoft Edge does display correctly. I then went to wife's computer and it has the same Firefox problem and the same correct display with Edge. I have deleted cookies, cache, & history to no correction. I opened Firefox in safe troubleshooting mode and the problem persists. Yahoo, Coindesk, & other sites quotes do display in real time; however, Binance.us will not in Firefox version 94.0.1.

This problem has been happening for a long time now. When I'm playing a playlist in YouTube, and YouTube automatically select the next song in the playlist, the song stops and I get the message "Playback Paused because your account is being used in another location". This problem ONLY happens in Firefox and with this playlist scenario. If I select the song manually in the playlist, the song will play just fine. I've used other browsers Chrome and Microsoft Edge and DO NOT have the problem in there so I know my account isn't being used in another location. I've tried using multiple PC's/Laptops and both Windows 7 and 10 and the problem always only happens when using Firefox. I checked the About section in Firefox and it's showing Firefox is Up To Date.

Hello,

There is this one website where scrolling with keyboard keys (arrows or PgUp/PgDown) works intermittently. Sometimes it works when I load the page and then it stops (usually when I switch to another tab and then return to it), sometimes it doesn't work from the start. I went through the usual diagnostics (safe mode, new profile etc.) and even though sometimes they seemed to help at the beginning, the problem always returned. I kind of gave up on it, since the time consumed by me trying to find a solution is disproportionate to the minor annoyance it causes, but it still mystifies me. FWIW, it's a blog with a very long Disqus comment section (the latest post has nearly 1,500 comments). Maybe the problem has a very simple solution which I've just failed to find?

(see the System Details for the troubleshooting information - c)

I recently updated the SSL certificate for my business. My Firefox browser indicates the certificate is "not secure." When I navigate to my website using Bing, the SSL certificate shows as being "secure." I'd like the SSL certificate to indicate it is secure using Firefox browsers. Is there something I can do so that when someone lands on my website using Firefox it will correctly show that it is a "secure" site?

Thank you.

G. Borovick

I've recently noticed that some icons on websites are showing up as "asian" characters. I haven't knowingly changed any settings, gone to any strange sites, nor added any extensions. I've tried clearing the cache and even removed and reinstalled firefox and the few extensions I use, which are the common ones like adaware,etc. Nothing has seemed to work. The icons range from ones that link to facebook, twitter, etc to the search icon. If I inspect the icon it says the font is "MingLiU_HKSCS" I've checked the setting and it says the font is times new roman and even unchecked the box that says "Allow pages to choose their own fonts, instead of your selections above" but neither seems to work. Thanks for your help

Hello,

My site, johmgonzalez.com, shows as secure in safari and in chrome but not in firefox. What could be causing it? Thanks...

Hi. I am getting an issue with Firefox 69.0.3 64-bit whereby on some websites it's skipping to the bottom of pages when you load up is this a known bug or does anyone know a workable fix?

I've tried going in safe mode, turning of my Facebook container. Deleting cache. Signing out of Facebook. Also adjusting the backspace key in my Config. Having no problems on my Android phone or when using Opera. It's on on Firefox and on Facebook.

FACEBOOK screen suddenly moves to the bottom of the screen when I am typing a comment. Whenever I hit SHIFT+alpha_letter at the beginning of a line OR simply hit the backspace key, the screen suddenly shifts to the very bottom of the page again even if I have tried to scroll the page back up to the middle of the screen manually. This shifts the entry area where I'm typing down and sometimes off of the visible screen entirely. Just hitting the backspace to correct a typo causes the screen to scroll on its own. I have to scroll back down to the entry box and if I make another typo, it happens again. 

Please help. Been going on for over two weeks. I was hoping the new Firefox update yesterday would help. Nope. Still happening.

I've changed my anti virus from Kaspersky to Bitdefender, since doing so I've noticed that the embedded videos on the BBC News Site are no longer working in Firefox. However, they do work in Microsoft Edge.

I am currently using Firefox v. 100.0 (64-bit) on Windows 10 Home v. 21H2. Recently, I have been unable to get package tracking information from the website fedex.com, nor can I log into my FedEx account. When trying to track a package, the FedEx site displays the following message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Likewise, when trying to log in, the site shows this message: "We are having trouble establishing a connection. Please refresh the page." Repeated attempts in both cases have failed. In the past, the fedex.com site has functioned flawlessly with Firefox. Moreover, I do not experience either of these problems with Google Chrome.

Please advise.

A few weeks ago the product reviews at Costco.com disappeared. I spoke with Costco today and they said they could see them and that I should switch to Google Chrome for better results. I tried turning off the privacy, no trackers on their site but it didn't help. Logging in or not didn't make any difference. AdGuard 7.6.1 is disabled on Costco's site. The 5 star rating system woks fine with Amizon and other sites. I am also using Norton 360 if that makes a difference. Any solutions?