Firefox 技術支援討論區

New Laptop, new Windows 11 - and running permanently into the issue of having to sign into windows security, when trying to open Firefox. If I click it away - it provides me with the firefox browser but its original set up. To get to "my firefox browser" set up I have to log in. I cannot find anywhere in the Microsoft settings the possibilty to remove Firefox from this requirement. I have tried to unstall and reinstall Firefox, also reset Windows security (which is a joke - as nothing is reset). Can you tell me how to get ridd of this - so that I simply can open the Firefox browser without having to fall each time over Windows Hello. (I have tried to unsign from Hello and use on the classical password sign in - no hope - still asking then for the MS password). Firefox is in some super secure vault - and I would like to get it out of there.

See screenshot. An answer typed into Quora waits forever but never finishes sending. I have to retry several times and sometimes I have to switch to Chrome for it to send. What I type seems to upload but when I press POST it never gets me a confirmation that it has been received, i.e. posted. If I reload the current page then it says I've typed an answer, do I want to edit it? I edit it and press POST, but it still takes forever. Sometimes it does work after a few times. This has been going on for at least 2 months or more. Chrome works.

Hi, I use google chrome for work and firefox for personal use. I did not want firefox to import my bookmarks from Googe Chrome but somehow it did. Do I have to remove these bookmarks one at a time? And how do I prevent this from happening again?

Thank you, Harry

Hi there, I have been using Firefox for over twenty years now, but the latest findings are frightening. I use openhab for my smarthome and the openhab cloud website was not rendering properly under Firefox, so I tried Chrome. The page loaded without any problems. I had this behavior on desktop, Android phone and Android tablet. Sometimes I could fix the problem by deleting the browser data, but not always. I did a lot of settings on the tablet and thought it was not responsive, but it turned out to be Firefox. With Chrome, the application responds directly on the first click. But the worst thing was that I had a conversation with Amazon using my laptop and was waiting for a response. I reloaded the page countless times with Ctrl+F5 until I tried Chrome. The response was immediate and I didn't see it until three days later. Since then I keep noticing things not loading or updating in Firefox.

I don't know what I should look for this three devices have the same bad behavior. Is there already an effort to fix this? If not, I'll have to bite the bullet and switch browsers. I don't like the idea because twenty years is a long time.

Best regards

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

Hi, I was using Firefox for many years . Recently I noticed that all my passwords in Firefox were gone and it seems like my account was recreated but all the historical passwords were missing. I was under the impression that those passwords are backed-up somewhere and that I can retrieve them. Could you advise how to recover my logins I collected in Firefox over the years pls.?

When Firefox is in fullscreen mode and Windows taskbar is set to autohide the taskbar cannot be accessed unless I press the windows key to bring up the entire start menu. Once the start menu has been accessed and the same window is in focus, it works as intended by moving the mouse to the bottom of the screen. Switching windows breaks the function again.

Greetings Firefox Support/CommunityL

While reconnecting one of my computers to my Firefox account I saw at the top of the Settings Page: "Your settings are being managed by your organization". Problem is that I don't belong to any organizations or enterprises having anything to do with my online life. I have been hacked in the past and am paranoid when I see something that doesn't make sense. When I click on the link (trusting that it is indeed from you), it takes me to your Enterprise Policy page showing the following:

Active Policy Name Policy Value

DNSOverHTTPS Enabled false Locked true

I always use secure DNS (DOH or DOT) on everything - network adapters, routers (except the ISP one whose default I can't figure out to circumvent) etc. but on the browser setting pages I am only given the option of having it off: the default, increased, and max protection options are greyed out and cannot be chosen. I guess that explains the policy values but who locked it? My only guess is that is use a Surfshark VPN and realize that in so doing I am using Surfshark's DNS servers but I believe I had this problem before using the VPN. Any help would be greatly appreciated. Thanx.

Pat Ford - dpfmd@msn.com

When I updated my Firefox browser it eliminated all my favorites and can't log into either one of my email accounts although I can get on the internet and into any other URL! It also eliminated all the links in my toolbar?

Thanks, Greg

I want the version (which i assume is the ESR one) OFF my computer. I have downloaded a "regular version" (116.0.3) and have followed all instructions I have found on this site. It gets to a point and says it can't find the file. There is no README or Install file in the download so I am stuck. Please help me because I want the ESR version GONE!!! Thanks for any help! R

I am a very long-term user of Firefox. I have a newish windows laptop and I use the hibernate function when I want to start and stop a windows session. I have been using windows 11 for a good while now without any problem, but about 6 weeks ago I started to get a new problem - Firefox now can take up to 4 minutes to load or reload a page after hibernation. The length of time to reconnect time varies. This only affects Firefox. There is no problem with my internet - other programmes and apps load immediately, and at the same time as Firefox is still trying to load a page/any page I haven't added any new add-ons and can't think of anything I've done that could cause this issue. I thought this would be a windows 11 issue caused after an update, but after a bit of searching on Google, Reddit and Mozilla Help/ I can't find anyone else with a similar problem.

Can someone help? Thanks

when using my employer's CRM web app on Chrome, while entering data in various fields, it shows me suggestions based on past entries. how can I do this in Firefox as well, by default Firefox doesn't show any suggestions. I have attached an image for reference. Any help would be appreciated.

Additonal Info: Setting > Privacy & Security > History > Use custom settings for history>"Remember browsing and download history" ---> is enabled

Setting > Privacy & Security > History > Use custom settings for history>"Remember search and form history"--- is enabled

Thanks in advance

PS: Attached image is the of the feature at work in chrome

When I tried to print a few Firefox pages - one including a Google map that printed fine when I used Safari - my Brother MFC L6700DW printer would say, for about 10 seconds, that it was receiving data, and then that message would disappear without my printer printing anything. This happened with another website on Firefox as well.

Does anyone know what's going on? I normally have been able to print from Firefox.

Thanks! S

Hi all. Some websites creates a little popup window in the top right corner of my browser "Log into your Google account" and I cannot figure how to make this PERMANENTLY stop doing it. I just click the "X" to avoid doing so, but I wish to have this stop happening before uninstalling my Firefox browser completely. I'm here only because I have lost patience with that feature and lost patience trying to figure out how to stop it. Please, help, anyone. Thank you.

(image attached)

Hello. sadly after using Firefox for over 10 years i have to stop using it. ive been tormented with the malware googleadservices.com. Search keeps redirecting me to the above url.

i cant get the solution below to work- i cant find these options in my Firefox (v116) which is up to date askasik. i dont have 'Options' under my 'Tools' dropdown

https://support.mozilla.org/bm/questions/915394

Clear the cache and the cookies from sites that cause problems. "Clear the Cache":

   Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" 

"Remove Cookies" from sites causing problems:

   Tools > Options > Privacy > Cookies: "Show Cookies"

hello

This happens only on youtube (as far as I can detecet).

It happens on a Yoga 9i (1360p processor), latest patched windows 11, latest ffox (installed from MS store, currently 116.0.3). Machine has Iris graphics and uses latest avaliable driver (same thing happened with older driver too, I made an update while trying to pinpoint the problem).

So, when I start firefox I can watch a number of clips, but at some point something happens and from that moment on, my youtube videos have 99% dropped frames (I can hear sound ok, I can see subtitles, but the video is frozen).

As far as I can see, it happens on avc1 or vp9 codecs (I dont knw if that is significant). MS Edge runs same videos fine, network works flawlessly.

Funny thing I noticed today is that if I close firefox and start it again, problem will go away but repeat itself after a number of videos. Closing only youtube tab does not help (forcing cache refresh also does not help).

p.s. youtube hidef plugin was also installed in hopes of solving the problem

Firefox tabs have been crashing regularly for me, onedrive and monday.com is where I see it the most but happens elsewhere. Here are a few of the more recent bug reports.

bp-0885cac3-78b6-48ae-83b0-9e4490230829 bp-0c108319-8c19-4289-bfdc-011930230829 bp-adb75634-b12b-4e52-a381-d4d1c0230825