How is that related to Firefox support? Firefox doesn't do email, it's a web browser. If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service. If your problem is with Mozilla Thunderbird, see this forum for support. [http://www.mozillamessaging.com/en-US/support/] or this one [http://forums.mozillazine.org/viewforum.php?f=39]