''locking this thread as duplicate, please continue at [https://support.mozilla.org/questions/1140716 /questions/1140716]'' Phillip - Could not reply back to the email you sent me. This is the procedure you wanted me to do. Application Basics ------------------ Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Multi-process staged rollout Version: 1.2 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: PasswordBox Version: 1.36.0.3741 Enabled: false ID: firefox@passwordbox.com Name: Trend Micro BEP Firefox Extension Version: 9.1.0.1089 Enabled: false ID: tmbepff@trendmicro.com Name: Trend Micro Osprey Firefox Extension Version: 2.0.0.1083 Enabled: false ID: {BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C} Name: Trend Micro Toolbar Version: 9.0.0.1256 Enabled: false ID: {22181a4d-af90-4ca3-a569-faed9118d6bc} Graphics -------- Features Compositing: Direct3D 9 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (6.2.9200.17568) GPU #1 Active: Yes Description: Intel(R) G41 Express Chipset Vendor ID: 0x8086 Device ID: 0x2e32 Driver Version: 8.15.10.2182 Driver Date: 7-19-2010 Drivers: igdumdx32 igd10umd32 Subsys ID: 04001028 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo failures: [GFX1-]: (LF) CompositorD3D9::CreateRenderTargetFromSource: Failed to update texture Error code: 2289436780 Decision Log D3D11_COMPOSITING: Blocklisted due to known issues; bug 1116812 DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled Failure Log (#0) LogFailure: CompositorD3D9::CreateRenderTargetFromSource: Failed to update texture Error code: 2289436780 (#1) LogFailure: CompositorD3D9::CreateRenderTargetFromSource: Failed to update texture Error code: 2289436780 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.privatebrowsing.autostart: true browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage: https://online.rezexpert.com/ browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 3 browser.urlbar.lastSuggestionsPromptDate: 20160926 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true extensions.lastAppVersion: 49.0.1 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x2e32 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2182 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: false gfx.crash-guard.status.d3d11layers: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1474909913 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1474909913 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1475154517 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1474909914 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1474913371 places.history.expiration.transient_current_max_pages: 86289 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_HL-3140CW_series.print_bgcolor: false print.printer_Brother_HL-3140CW_series.print_bgimages: false print.printer_Brother_HL-3140CW_series.print_duplex: -437918235 print.printer_Brother_HL-3140CW_series.print_edge_bottom: 0 print.printer_Brother_HL-3140CW_series.print_edge_left: 0 print.printer_Brother_HL-3140CW_series.print_edge_right: 0 print.printer_Brother_HL-3140CW_series.print_edge_top: 0 print.printer_Brother_HL-3140CW_series.print_evenpages: true print.printer_Brother_HL-3140CW_series.print_footercenter: print.printer_Brother_HL-3140CW_series.print_footerleft: &PT print.printer_Brother_HL-3140CW_series.print_footerright: &D print.printer_Brother_HL-3140CW_series.print_headercenter: print.printer_Brother_HL-3140CW_series.print_headerleft: &T print.printer_Brother_HL-3140CW_series.print_headerright: &U print.printer_Brother_HL-3140CW_series.print_in_color: true print.printer_Brother_HL-3140CW_series.print_margin_bottom: 0.5 print.printer_Brother_HL-3140CW_series.print_margin_left: 0.5 print.printer_Brother_HL-3140CW_series.print_margin_right: 0.5 print.printer_Brother_HL-3140CW_series.print_margin_top: 0.5 print.printer_Brother_HL-3140CW_series.print_oddpages: true print.printer_Brother_HL-3140CW_series.print_orientation: 0 print.printer_Brother_HL-3140CW_series.print_page_delay: 50 print.printer_Brother_HL-3140CW_series.print_paper_data: 1 print.printer_Brother_HL-3140CW_series.print_paper_height: 11.00 print.printer_Brother_HL-3140CW_series.print_paper_name: print.printer_Brother_HL-3140CW_series.print_paper_size_unit: 0 print.printer_Brother_HL-3140CW_series.print_paper_width: 8.50 print.printer_Brother_HL-3140CW_series.print_resolution: 600 print.printer_Brother_HL-3140CW_series.print_reversed: false print.printer_Brother_HL-3140CW_series.print_scaling: 1.00 print.printer_Brother_HL-3140CW_series.print_shrink_to_fit: true print.printer_Brother_HL-3140CW_series.print_to_file: false print.printer_Brother_HL-3140CW_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-3140CW_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-3140CW_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-3140CW_series.print_unwriteable_margin_top: 0 privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1474913371 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.25 Version in use: 3.25 NSSSMIME Expected minimum version: 3.25 Version in use: 3.25 NSSSSL Expected minimum version: 3.25 Version in use: 3.25 NSSUTIL Expected minimum version: 3.25 Version in use: 3.25 Experimental Features ---------------------