• 已解决

Relays

Since yesterday, I suddenly had to recreate my Firefox account, which I have used for a long time. For no apparent reason, my email was not recognized as an existing acco… (了解更多)

Since yesterday, I suddenly had to recreate my Firefox account, which I have used for a long time. For no apparent reason, my email was not recognized as an existing account when I tried to synchronize my browser. As a result, I created a new account using the same email address. Consequently, all my email masks have disappeared from relay.firefox.com. Is there any way to recover those masks?

Michael Gruys 于 6 天前提问

Paul 于 6 天前回答

  • 已解决

My Mozilla account was [email address] . Today I noticed, that joanna with j had become ioanna with i

Once the account WAS ioanna with I . We changed it to joanna with J. I cannot access joanna with J and - entering [email address], it appears the recovery account [emai… (了解更多)

Once the account WAS ioanna with I . We changed it to joanna with J. I cannot access joanna with J and - entering [email address], it appears the recovery account [email address] How can I get again access to [email address] ? Thanking you with all my heart Gunter Barczyk ([email address])

Joanna.Ikebana 于 1 周前提问

Paul 于 1 周前回答

  • 已解决

Signing in to flickr

I use the flickr website many times during the day without issue, unti now. When trying to login this time I get the message shown in the attached image. I have gone thro… (了解更多)

I use the flickr website many times during the day without issue, unti now. When trying to login this time I get the message shown in the attached image. I have gone through all the usual procedures, clearing cookies etc, including starting Firefox in safe mode, but still the problem persists and I am now at a loss. As a test, I even installed the Chrome browser and I was able to log into flickr with no problem. I have a laptop running Window 11 and the latest Firefox and the problem is the same on that - no flickr login.

Thank you for your help

haithwaik 于 1 周前提问

haithwaik 于 1 周前回答

  • 已解决

I cant follow up on ticket #305857 I have no Library it is all blank - no history, no bookmarks, NADA!

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST. Thu 2025-… (了解更多)

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST.

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

then I got tha same message again

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

the next day I couldn't get in so I had to reset my password

Fri 2025-08-01 11:18 AM Forgot your password? Fri 2025-08-01 11:25 AM Your password has been reset

Then this appeared about 50 minutes later

Fri 2025-08-01 12:14 PM Forgot your password?

I found out about Mozilla Monitor and thought it might help

Fri 2025-08-01 12:14 PM New sign-in to Mozilla Monitor

Fri 2025-08-01 12:21 PM Mozilla Monitor⁩ found no known breaches

Then I got:

Fri 2025-08-01 12:30 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:33 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

Then I got

Fri 2025-08-01 11:32 PM Mozilla Support Request: Share your feedback with us

which contained a copy of my post [I have made a bit of a hash up with my mozilla related logins]

Thu Jul 31, 2025, 07:34 but was appartntly sent by "Anonymous User"

this email wanted to know if I was satisfied - how could I be, when the problem wasn't solved?

next I asked another question {Which I can't see in my Emails} which netted me this reply,

Sun 2025-08-03 08:52 AM Mozilla Support Forum<no-reply@support.mozilla.org>

next I was back to this again

Mon 2025-08-04 03:59 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again just this morning!

Thu 2025-08-07 10:08 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?


I am as much a believer in security as the next person but I don't understand what is going on,

I have had no response to my original ticket, which I beleive was number 305857 which I can no longer find any refernce to in my account, and I still have a completely blank Library! and I can't even make any new bookmarks!

Plaes help, Yours sincerely, Ms Jacq Felis (AKA Kaelkitty).

Kaelkitty 于 1 周前提问

jscher2000 - Support Volunteer 于 1 周前回答

  • 已解决

Debian 13

Good morning, today I downloaded Debian 13 Mate version and to install Firefox I entered the following commands taken from https://support.mozilla.org/it/kb/installare-fi… (了解更多)

Good morning, today I downloaded Debian 13 Mate version and to install Firefox I entered the following commands taken from https://support.mozilla.org/it/kb/installare-firefox-linux#w_installare-firefox-tramite-il-pacchetto-deb-per-le-distribuzioni-basate-su-debian-consigliato and the commands were


sudo install -d -m 0755 /etc/apt/keyrings

wget -q https://packages.mozilla.org/apt/repo-signing-key.gpg -O- | sudo tee /etc/apt/keyrings/packages.mozilla.org.asc > /dev/null

echo "deb [signed-by=/etc/apt/keyrings/packages.mozilla.org.asc] https://packages.mozilla.org/apt mozilla main" | sudo tee -a /etc/apt/sources.list.d/mozilla.list > /dev/null

echo ' Package: * Pin: origin packages.mozilla.org Pin-Priority: 1000 ' | sudo tee /etc/apt/preferences.d/mozilla

sudo apt-get update && sudo apt-get install firefox firefox-l10n-it

but I get this result OpenPGP signature verification failed: https://packages.mozilla.org/apt mozilla InRelease: Sub-process /usr/bin/sqv returned an error code (1), error message is: Signature by 35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3 was created after the --not-after date.Il repository "https://packages.mozilla.org/apt mozilla InRelease" non è firmato.

What mistake could I have made? Apart from the fact that now we use sudo apt update && sudo apt install Thank you in advance for your response.

ugorosa1 于 1 周前提问

ugorosa1 于 1 周前回答

  • 已解决

Google Search reCaptcha

128.13.0esr This is probably a huge long shot I know, because every forum etc on the internet has nothing that ever helps with this, but as it only happens in FF I though… (了解更多)

128.13.0esr This is probably a huge long shot I know, because every forum etc on the internet has nothing that ever helps with this, but as it only happens in FF I thought it was worth a try.

Yesterday I changed my Privacy settings to 'delete cookies when FF is closed' and added a few exceptions. Then this Google Search reCaptcha thing started. Changed it back to what it was, basically the default setting there, but it was still happening. It only happens in FF [doesn't happen with Edge] and only on one pc, all other pc's and phones in the house are fine [all using the same network, router etc]. So I uninstalled FF altogether, reinstalled it...this thing was still happening regardless of what settings I use re cookies etc. If I actually complete the super annoying reCaptcha it goes away for about 1 or 2 searches, then comes back.

If I'm signed in to a Google account it doesn't happen.

I even did a fresh Windows install [which actually fixed this the other time this was happening about 6 months ago] but that didn't fix it this time. There is no malware, no VPN, no extensions that I haven't been using for years. Nothing that could ever possibly be considered 'bot-like' behaviour.

Thanks

Haruna 于 3 周前提问

Haruna 于 1 周前回答

  • 已解决

Bookmarks, History, Downloads

Bookmarks, History, Downloads are all gone missing. Can't restore them, tried failed. Been using Firefox since Netscape Navigator, Don't want to change browsers. Can book… (了解更多)

Bookmarks, History, Downloads are all gone missing. Can't restore them, tried failed. Been using Firefox since Netscape Navigator, Don't want to change browsers. Can bookmarks, history, downloads come back or do I have to change browsers because this small problem. thanks [edited email from public]

William Brown 于 1 周前提问

David DeBord 于 1 周前回答

  • 已锁定

Missing bookmarks after todays Mozilla update version 141.0.3

Hi, Today 8-7-25 Mozilla automatically upgraded to version 141.0.3. Now all of my bookmarks are gone. I can't find them on my pc. There are two profiles listed in the pro… (了解更多)

Hi, Today 8-7-25 Mozilla automatically upgraded to version 141.0.3. Now all of my bookmarks are gone. I can't find them on my pc. There are two profiles listed in the profile section. Neither seem to have my bookmarks. I have a lot of bookmarks and some are very needed. Please help me recover all of my bookmarks. Thank you, Geo

SuMo Bot 于 1 周前提问

最后由 David DeBord 于 1 周前回复

  • 已解决

Warning: Potential Security Risk Ahead

When I try to log into a site I have used dozens and dozens of times in the past, I get the following notice: WARNING: POTENTIAL SECURITY RISK AHEAD. This is a dead en… (了解更多)

When I try to log into a site I have used dozens and dozens of times in the past, I get the following notice: WARNING: POTENTIAL SECURITY RISK AHEAD. This is a dead end from which I have not een able to proceed. The particular site I am attempting to access is the only site where I've encountered this warning. I called that site and was told that while they have been tweaking their security, since the warning message came from Firefox, I should contact Mozilla for help. So here I am.

I use desktop Firefox with newly installed Windows 11 (my profile erroneously sates w10). i must use the blocked website frequently, and so I need to restore access to it ASAP. It is a high security healthcare site, and as I said, they claim they could not identify a security problem, that the key to restoring my access is through my browser, Firefox.

Can you help me restore my access to the site? Thanks .... KH

ItalUmbria 于 1 周前提问

Paul 于 1 周前回答