Been having daily crashes. Trying to update adobe, @step 2 yes-is grayed out. Now what?(Please keep the length of your content to 10,000 characters or less. It is currently 15,179 characters) I had to delete the printer info, not working anyhow, can't 'find' the printer & It didn't come w/pc. Lisa Draper/gram2many Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20100101 Firefox/24.0 Waterfox/24.0 Extensions ---------- Name: Prevent Tab Overflow Version: 7.1 Enabled: true ID: noverflow@sdrocking.com Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: smartwebprinting@hp.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.restore_on_demand: false browser.startup.homepage_override.buildID: 20131007042817 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392122602 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_PDF_Complete.print_resolution_name: print.printer_PDF_Complete.print_reversed: false print.printer_PDF_Complete.print_scaling: 1.00 print.printer_PDF_Complete.print_shrink_to_fit: false print.printer_PDF_Complete.print_to_file: false print.printer_PDF_Complete.print_unwriteable_margin_bottom: 0 print.printer_PDF_Complete.print_unwriteable_margin_left: 0 print.printer_PDF_Complete.print_unwriteable_margin_right: 0 print.printer_PDF_Complete.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389904549 Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1 Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20100101 Firefox/24.0 Waterfox/24.0 Extensions ---------- Name: Prevent Tab Overflow Version: 7.1 Enabled: true ID: noverflow@sdrocking.com Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: smartwebprinting@hp.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.restore_on_demand: false browser.startup.homepage_override.buildID: 20131007042817 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392122602 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0 print.printer_PDF_Complete.print_edge_bottom: 0 print.printer_PDF_Complete.print_edge_left: 0 print.printer_PDF_Complete.print_edge_right: 0 print.printer_PDF_Complete.print_edge_top: 0 print.printer_PDF_Complete.print_evenpages: true print.printer_PDF_Complete.print_footercenter: print.printer_PDF_Complete.print_footerleft: &PT print.printer_PDF_Complete.print_footerright: &D print.printer_PDF_Complete.print_headercenter: print.printer_PDF_Complete.print_headerleft: &T print.printer_PDF_Complete.print_headerright: &U print.printer_PDF_Complete.print_in_color: true print.printer_PDF_Complete.print_margin_bottom: 0.5 print.printer_PDF_Complete.print_margin_left: 0.5 print.printer_PDF_Complete.print_margin_right: 0.5 print.printer_PDF_Complete.print_margin_top: 0.5 print.printer_PDF_Complete.print_oddpages: true print.printer_PDF_Complete.print_orientation: 0 print.printer_PDF_Complete.print_page_delay: 50 print.printer_PDF_Complete.print_paper_data: 1 print.printer_PDF_Complete.print_paper_height: 11.00 print.printer_PDF_Complete.print_paper_name: print.printer_PDF_Complete.print_paper_size_type: 0 print.printer_PDF_Complete.print_paper_size_unit: 0 print.printer_PDF_Complete.print_paper_width: 8.50 print.printer_PDF_Complete.print_plex_name: print.printer_PDF_Complete.print_resolution: 0 print.printer_PDF_Complete.print_resolution_name: print.printer_PDF_Complete.print_reversed: false print.printer_PDF_Complete.print_scaling: 1.00 print.printer_PDF_Complete.print_shrink_to_fit: false print.printer_PDF_Complete.print_to_file: false print.printer_PDF_Complete.print_unwriteable_margin_bottom: 0 print.printer_PDF_Complete.print_unwriteable_margin_left: 0 print.printer_PDF_Complete.print_unwriteable_margin_right: 0 print.printer_PDF_Complete.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389904549 Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1