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Firefox crashes

  • 2 个回答
  • 1 人有此问题
  • 12 次查看
  • 最后回复者为 kobe

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Every time I try to open up Firefox, it crashes. Here are the last few crash IDs:

Crash ID: bp-029a1c1c-16a8-4683-aca2-311932131109 Crash ID: bp-63c376a7-3a28-4efb-b351-43abd2131108 Crash ID: bp-327c6f58-62ed-43e1-9a3d-3f4502131108 Crash ID: bp-9c879c0a-a139-4add-ba3b-bf7a62131108 Crash ID: bp-0793e7a5-92f9-4a16-8312-e9d8d2131108 Crash ID: bp-646d5ee1-0f4f-409e-a9c1-92d8a2131108

Every time I try to open up Firefox, it crashes. Here are the last few crash IDs: Crash ID: bp-029a1c1c-16a8-4683-aca2-311932131109 Crash ID: bp-63c376a7-3a28-4efb-b351-43abd2131108 Crash ID: bp-327c6f58-62ed-43e1-9a3d-3f4502131108 Crash ID: bp-9c879c0a-a139-4add-ba3b-bf7a62131108 Crash ID: bp-0793e7a5-92f9-4a16-8312-e9d8d2131108 Crash ID: bp-646d5ee1-0f4f-409e-a9c1-92d8a2131108

被采纳的解决方案

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

在上下文中阅读这个答案 👍 1

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选择的解决方案

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

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Note that the "Clean Reinstall" explained above WILL NOT DELETE your profile that includes bookmarks, history, passwords and addons.