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I can't open Firefox because it crashes at startup even in Safe Mode. How can I fix this?

  • 2 个回答
  • 4 人有此问题
  • 1 次查看
  • 最后回复者为 Ross Marsden

Ross Marsden
Ross Marsden
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Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff.

Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

Here is the Crash ID: bp-fb854508-a42d-4a50-98a6-a30d02130306 I updated to the latest version of Ff V19 is it? I am on WinXP with AVG (8.5.455) antivirus. Both are fully uptodate. In AVG I have disabled "Link Scanner" and "Resident Shield" in case these were interfeering with Ff. Google Chrome is behaving the same - crash report dialog appears immediatly on launch (and on PC start up).

被采纳的解决方案

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

定位到答案原位置 👍 2

所有回复 (2)

philipp
philipp
  • Moderator
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选择的解决方案

hello, do you have any toolbars, imesh, data manager or other similar suspicious programs installed on your pc? if so please remove them from your windows control panel - a component of those programs (datamngr.dll) is causing the crashes.

Ross Marsden
Ross Marsden 提问者
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Thank you madperson for taking the time to answer my question.

I found two Toolbars; Searchqu and ALOT, and removed them both. I suspect Searchqu was the culprit because I saw "datamngr" flash by as the uninstaller was working away.

Thanks heaps, I i hope someone finds my answer useful as well.

RossM