搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

After downloading, the file is lost and never displayed.

  • 4 个回答
  • 6 人有此问题
  • 3 次查看
  • 最后回复者为 cor-el

more options

After downloading, the file is lost and never displayed. File is not displayed on the desktop or any where else. Moreover, in the "boot" (download window) I can not open a file or folder with the file. Right-click on the file in the Downloads window and selecting Open Containing Folder does not work. Can not understand what is going on folks. Please help)

After downloading, the file is lost and never displayed. File is not displayed on the desktop or any where else. Moreover, in the "boot" (download window) I can not open a file or folder with the file. Right-click on the file in the Downloads window and selecting Open Containing Folder does not work. Can not understand what is going on folks. Please help)

所有回复 (4)

more options

If "Open" and "Open Containing Folder" in the right-click context menu in the Download Manager window are grayed then that means that the file is no longer in the original download location and they may have been removed by Anti-virus or cleanup software.

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

more options

Print Screen (russian)

more options

I completely disabled the antivirus, but the problem is not solved.

more options

Are you using a fixed download folder or does Firefox ask where to save each file?

You can try a different download folder.

  • Tools > Options > General : Downloads : "Always ask me where to save every file"

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.