搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

recovery my data from sync account

  • 3 个回答
  • 4 人有此问题
  • 13 次查看
  • 最后回复者为 cor-el

more options

Hello ,

i have a big problem .

i sync my data with my sync account .

then becuase my firefox has problem , full removed .

Then i try setup my sync account for recovery my data from my account. but can not .

i have only username ( email ) and password my sync account .

Could you please help me ?

Thank you Amir

Hello , i have a big problem . i sync my data with my sync account . then becuase my firefox has problem , full removed . Then i try setup my sync account for recovery my data from my account. but can not . i have only username ( email ) and password my sync account . Could you please help me ? Thank you Amir

所有回复 (3)

more options

You need three things to connect to your Sync account.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.

more options

Hello , Thank you so much for your Email .

i have not Sync Key . but i install firefox again on my PC ( same PC ) .

Can not recovery my Sync Key ?

Thank you Best Regards ,

more options

Did you backup the data in the Firefox Profile Folder?

If you did and have a copy of the key3.db file and the signons.sqlite file then you should be able to retrieve the sync key.

Your account name and password for Firefox Sync is the email address and password that you used to set up that account.

  • Account: email address and password - Sync Key: (26 chars;no hyphens)

You can find the sync password and the sync key in the password manager on the computer where you originally created that sync account (email).

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)