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I tried to use B of A website chat window with a support person
Chat window opens as it loads just about to use it and Firefox crashes and no report
How do I fix this?
I tried to use B of A website chat window with a support person
Chat window opens as it loads just about to use it and Firefox crashes and no report
How do I fix this?
If the problem persists, please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).
Hi,
You can try to update any plugins that may be outdated: https://www.mozilla.org/en-US/plugincheck/
If the problem persists, please check if this happens in a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If the new profile is okay, you can later [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=1&e=sph&as=s copy the needed personal data] from the old profile. Firefox stores your personal data and settings in [http://kb.mozillazine.org/Profile_folder another location (profile folder)] separate from its [http://kb.mozillazine.org/Installation_directory files/folder]. A new profile would have the default Firefox settings ('''Tools''' ('''Alt''' + '''T''') > [https://support.mozilla.org/en-US/kb/Options%20window '''Options'''], and [http://kb.mozillazine.org/About:config about:config] ), and usually would also be empty of any '''Extensions''' and themes ('''Appearance''') in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., ('''Tools''' > [https://support.mozilla.org/en-US/kb/Clear%20Recent%20History '''Clear Recent History''']).
[https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder & Files]
[http://kb.mozillazine.org/About:config_entries about:config Entries]
