Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

After updating firefox it crashed . Its froze when opened and crashes asap when opened .

  • 4 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 hthompson

more options

When i open it a blue screen comes up and it then shows as firefox as frozen and not responding . It wont stay open only a few seconds before crashing again with the mozilla crash reporter showing . I can only quit firefox .

When i open it a blue screen comes up and it then shows as firefox as frozen and not responding . It wont stay open only a few seconds before crashing again with the mozilla crash reporter showing . I can only quit firefox .

所有回复 (4)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

more options

I made the new file ,still nothing , I redownloaded the update again and nothing . When I click on the firefox icon to open firefox it still only opens just long enough to get a very quick glimpse of it and it shuts right back down with the crasher reporter showing . I click on the start up button on the crash reporter and same thing happens . I cant do other steps due to not being able to go to the top of the firefox screen to click the procedures . Have any more suggestions that may help please . Thanks for the first suggestions .

more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-c5c93ad6-890b-4f8f-8288-fdc212111110
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.3 of Roboform should solve this problem.

more options

I checked my roboform and that is already updated to the latest version . My firefox still crashes as i open it with the crash reporter showing . Thank you for your suggestion . Anymore suggestions most appreciated please .