The "lock" icon has an exclamation point on all secure websites I visit. I have windows XP and if I cannot fix this problem, will have no choice but switch to another browser.
Every time I visit a https (secured site), there is an exclamation point next to the lock icon. This happens to ALL secured sites I visit. I think it is a Firefox bug but I do not know how to fix it. Please help me fix this problem. I've unistalled Firefox and then installed it again and still have same problem. I have Firefox 3.6.22 and Windows XP.
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
I started Firefox in safe mode and went to secured websites like Paypal, Wells Fargo, etc. and the lock icon didn't have the exclamation point next to it. When I check the plugs in, they are all disabled in the safe mode. However, after exiting safemode, the exclamation point shows up again next to the lock icon. What am I doing wrong? Very sorry but I'm a beginner so would really appreciate step-by-step instructions. THANKS VERY MUCH.
Did you disable all extensions to see if that helps?
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
- Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
- Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
THANKS ZILLIONS!!!! Followed your instructions and now the exclamation point is gone. Really appreciate your help.
You're welcome