搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I am getting a malware pop-up on my Mac laptop. The content of the message is shown below. What should I do?

  • 5 个回答
  • 10 人有此问题
  • 1 次查看
  • 最后回复者为 mgottd

more options

The pop-up says: "The page at http://certix.co.cc says: Warning! Your PC is at risk of virus and malware attack. Your system require immediate check! System Security will perform a quick and free scan of your PC for viruses and malicious programs."

The pop-up says: "The page at http://certix.co.cc says: Warning! Your PC is at risk of virus and malware attack. Your system require immediate check! System Security will perform a quick and free scan of your PC for viruses and malicious programs."

所有回复 (5)

more options

Would you lose any work if you "force quit" (Command - Option - Escape) Firefox? If not, that probably is safest. When you restart Firefox, it usually will display all the same tabs. If you force quit a second time, then when you restart, Firefox usually will apologize and let you choose from a list of what you had open so you can avoid the bad page.

Edit: I don't know whether you can update to the last of the 3.5 series, or the 3.6 series, if not to Firefox 4. That might be a good idea.

由jscher2000 - Support Volunteer于修改

more options

Thanks. That worked beautifully.

more options

my problem is I cant bypass the MS Removal Tool pop up. Im trying to connect to Symantec to run a scan but it doesnt let me.

I removed firewall because I have a secure wi fi connection, but that didnt help.

more options

@mgottd, are you running Windows? If so, use the Task Manager to shut down your problem browser (Ctrl+Shift+Esc, then check the Applications tab and the Processes tab).

Can you try to get these two highly regarded scanners by copying the URL and then pasting it in the Windows XP Start > Run box or the Windows 7 "orb" search box and pressing Enter:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

Also, please note that your Firewall protects against inbound connections from the internet as well as your local network, so you probably do not want to turn it off for very long.

more options

by the way, I have PC not Mac